Zendesk Suite
ZendeskExternal reviews
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Great customer support
What do you like best about the product?
Ease of purchase and great service after the sale.
What do you dislike about the product?
It was a bit pricey, but we are paying for quality.
What problems is the product solving and how is that benefiting you?
Consolidated CRM and service desk
Great Tool for Support
What do you like best about the product?
I love the integration with our environment. Buildable knowledge base. Ticket tracking, and remote access. This software has it all. Works on several server platforms.
What do you dislike about the product?
Requires an in depth understanding of the software to troubleshoot.
What problems is the product solving and how is that benefiting you?
Technical problems, and trouble ticket creation. Remote support.
Recommendations to others considering the product:
Be sure to read all relevant information about it. This will help you to understand the product better.
Love zendesk
What do you like best about the product?
Allows for easy tracking of email communication with our customers
What do you dislike about the product?
Nothing, it's overall a great product, works well.
What problems is the product solving and how is that benefiting you?
Email communication and follow through
Nice productivity program
What do you like best about the product?
It was a great way to see what our customers needed from us in that moment. Like leaving a voicemail.
What do you dislike about the product?
I actually didn’t have many issues with zen desk at all. I found it easier to use than the system implemented when I worked with NEEDLE INC.
What problems is the product solving and how is that benefiting you?
We would have customers that needed assistance choosing particular items when agents were unavailable and zen desk made it possible to
Still connect with those clients.
Still connect with those clients.
Recommendations to others considering the product:
It’s great for customers and clients
Zen desk Support
What do you like best about the product?
I like the ease of entering orders on Zen desk and the way that it lists any and all problems with order entry and easily accessible
What do you dislike about the product?
That it does tend to log itself out more than once during day
What problems is the product solving and how is that benefiting you?
We utilize this particular system for order entry and having one main area for mobile orders, this product has made my day more efficient
Recommendations to others considering the product:
Made my day more efficient and less time than entering orders in other biller
awesome crm software!
What do you like best about the product?
ease of use, easy to navigate interface!
What do you dislike about the product?
not a lot of colour scheme choices. Could benefit from more info links explaining functions.
What problems is the product solving and how is that benefiting you?
customer relation scores are through the roof!
Recommendations to others considering the product:
keep an open mind and be on the lookout for updates!
Pretty OK Customer Service tool
What do you like best about the product?
Lots of different fancy functions available, even if I don't use them all
What do you dislike about the product?
There is kind of a LOT going on, its a bit overwhelming but I just use the tools I use and call it a day.
What problems is the product solving and how is that benefiting you?
Customer service emails and questions.
Recommendations to others considering the product:
It keeps track of everything really well-- a great product!
Best ticketing package available
What do you like best about the product?
It can send voicemails/phonecalls to the system, can previews ticket, can know when another user is viewing a ticket. The reporting is decent as well!
What do you dislike about the product?
Setting up different inbox/departments can be a bit tricky.
What problems is the product solving and how is that benefiting you?
Customer emails, reports, customer satisfaction, voicemails, phone recordings
Mutable and Veratile
What do you like best about the product?
I like how customizable the software is and how easy it is to interact with consumers.
The notifications we receive keep up abreast of the issues/concerns so that we may remedy them in real time/when we get into the office.
The notifications we receive keep up abreast of the issues/concerns so that we may remedy them in real time/when we get into the office.
What do you dislike about the product?
While customizable, I wish there was an easier interface to search for and implement features.
What problems is the product solving and how is that benefiting you?
Streamlines discourse, troubleshooting, internal communication efficiency, decrease in hours needed to complete certain tasks.
Recommendations to others considering the product:
I recommend working with someone on their staff as it would be best to know all of the details ahead of time (often find ourselves calling as we didn't do the same).
Great Help Desk and KnowledgeBase System
What do you like best about the product?
Zendesk is a great product for small, medium and mid-sized companies that are just establishing processes, or are looking to simply the help desk ticketing process. The features I really like about the product are more customer focused than what our organization can do technically. For example, the interface is VERY user friendly, and requires little to no training. Zendesk has a well developed ticketing system that can transform emails based on keywords and tags into tickets, and queue tickets to the appropriate department as well. When a technician is working a ticket, and they feel the steps of resolution warrant a KB article, they can one-click an option to transpose the resolution into a seperate article. The interface is also very intuitive for junior help desk staff.
What do you dislike about the product?
There are a couple things I wish Zendesk would provide. For starters, as small as it may seem, it would be a great help to change the text color, and to add code blocks within the KB articles and tickets. My second complaint is that there is no way to setup a ticket in which an approver can sign off on the form before it becomes approved to enter a queue. Right now, we copy an approver, who has to reply with an acknowledgement and one of our help desk staff will then move the ticket accordingly.
What problems is the product solving and how is that benefiting you?
Ticketing and Knowledge-base support and organization.
Recommendations to others considering the product:
They are probably the best out-of-box solution you can get at this time.
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