Zendesk Suite
ZendeskReviews from AWS customer
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6,502 reviews
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Reliable ticketing platform
What do you like best about the product?
I like that you can link support requests easily and you can link it out to other tools (like JIRA)
What do you dislike about the product?
Reporting is clunky. It can be really slow sometimes
What problems is the product solving and how is that benefiting you?
Ticket tracking (externally with clients)
Recommendations to others considering the product:
Great ticketing system. However, it randomly will be insanely slow especially if you have multiple zendesk tabs open
Works great!
What do you like best about the product?
Solid ticket management options, including social media. Support for ITIL and automatic workflows. Good integration options
What do you dislike about the product?
Potentially high price tag. Best features only available at higher pricing tiers. Lacks enterprise features such as change and asset management
What problems is the product solving and how is that benefiting you?
Zendesk Support does a good job as an SMB-oriented helpdesk platform. While its support for ITIL seems to indicate more of an enterprise orientation, its lack of big business features such as change and asset management say otherwise
Recommendations to others considering the product:
NA
Great customer support
What do you like best about the product?
Ease of purchase and great service after the sale.
What do you dislike about the product?
It was a bit pricey, but we are paying for quality.
What problems is the product solving and how is that benefiting you?
Consolidated CRM and service desk
Great Tool for Support
What do you like best about the product?
I love the integration with our environment. Buildable knowledge base. Ticket tracking, and remote access. This software has it all. Works on several server platforms.
What do you dislike about the product?
Requires an in depth understanding of the software to troubleshoot.
What problems is the product solving and how is that benefiting you?
Technical problems, and trouble ticket creation. Remote support.
Recommendations to others considering the product:
Be sure to read all relevant information about it. This will help you to understand the product better.
Love zendesk
What do you like best about the product?
Allows for easy tracking of email communication with our customers
What do you dislike about the product?
Nothing, it's overall a great product, works well.
What problems is the product solving and how is that benefiting you?
Email communication and follow through
Nice productivity program
What do you like best about the product?
It was a great way to see what our customers needed from us in that moment. Like leaving a voicemail.
What do you dislike about the product?
I actually didn’t have many issues with zen desk at all. I found it easier to use than the system implemented when I worked with NEEDLE INC.
What problems is the product solving and how is that benefiting you?
We would have customers that needed assistance choosing particular items when agents were unavailable and zen desk made it possible to
Still connect with those clients.
Still connect with those clients.
Recommendations to others considering the product:
It’s great for customers and clients
Zen desk Support
What do you like best about the product?
I like the ease of entering orders on Zen desk and the way that it lists any and all problems with order entry and easily accessible
What do you dislike about the product?
That it does tend to log itself out more than once during day
What problems is the product solving and how is that benefiting you?
We utilize this particular system for order entry and having one main area for mobile orders, this product has made my day more efficient
Recommendations to others considering the product:
Made my day more efficient and less time than entering orders in other biller
awesome crm software!
What do you like best about the product?
ease of use, easy to navigate interface!
What do you dislike about the product?
not a lot of colour scheme choices. Could benefit from more info links explaining functions.
What problems is the product solving and how is that benefiting you?
customer relation scores are through the roof!
Recommendations to others considering the product:
keep an open mind and be on the lookout for updates!
Pretty OK Customer Service tool
What do you like best about the product?
Lots of different fancy functions available, even if I don't use them all
What do you dislike about the product?
There is kind of a LOT going on, its a bit overwhelming but I just use the tools I use and call it a day.
What problems is the product solving and how is that benefiting you?
Customer service emails and questions.
Recommendations to others considering the product:
It keeps track of everything really well-- a great product!
Best ticketing package available
What do you like best about the product?
It can send voicemails/phonecalls to the system, can previews ticket, can know when another user is viewing a ticket. The reporting is decent as well!
What do you dislike about the product?
Setting up different inbox/departments can be a bit tricky.
What problems is the product solving and how is that benefiting you?
Customer emails, reports, customer satisfaction, voicemails, phone recordings
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