Zendesk Suite
ZendeskExternal reviews
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Friendly user and all that you need is in one page. It's like we've got it all for you
What do you like best about the product?
The most helpful is automatic ticketing, where when you receive an email, it will have an automatic code.
What do you dislike about the product?
My dislike is the triggers since I'm just new. But eventually I will understand this.
What problems is the product solving and how is that benefiting you?
Our Ticketing System, our previous CRM have a lot of buttons before saving a ticket. Unlike Zendesk it is in one place with simple name/tags.
Zendesk helps a lot my day to day at work. Makes problem solving easier
What do you like best about the product?
Integration with other platforms, mainly gmail and whatsapp. The distribution of activities in a large team, becomes simpler. Communication with the customer is more effective.
What do you dislike about the product?
The need to close an active ticket, so that another ticket can be started, with the same customer but a different technical operator starting the chat. My company has several employees talking to a customer at the same time.
What problems is the product solving and how is that benefiting you?
The biggest benefit is related to the quality in time of the answers provided to my company's customers. In addition, the working time of technical operators has increased in quality. Support is always working to help us at this purpose of a better working time.
Fast and intuitive system.
What do you like best about the product?
Quick resolution in support, polite and courteous service, intelligence in functions.
What do you dislike about the product?
Most of the information is in English, making it difficult when we are not very fluent in the language.
What problems is the product solving and how is that benefiting you?
Adhesion of new services for the use of WhatsApp
A good app for customer contact demands
What do you like best about the product?
Have a means of communication that is quick for contacting clients
What do you dislike about the product?
Small details like the format could be more intuitive.
What problems is the product solving and how is that benefiting you?
I did not identify a specific case.
God
What do you like best about the product?
Security, agility and ease of use of the platform.
What do you dislike about the product?
I wish I didn't always have to open a new conversation after 24 hours of inactivity on my customer's response.
What problems is the product solving and how is that benefiting you?
It facilitates our communication with customers.
Zendesk is a work horse, once built out it is a dream to organize tickets
What do you like best about the product?
Tags and integrations are a favorite the internal chat feature
What do you dislike about the product?
Knowledge base could be easier to navigate
What problems is the product solving and how is that benefiting you?
The ticketing system makes it easy to keep our guest reservations and requests are kept in order
Review for zendesk
What do you like best about the product?
Zendesk is good tool, very much customer centric.
What do you dislike about the product?
No reason to dislike all good with Zendesk tool.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solving my issues properly and benefiting you.
It's a great system
What do you like best about the product?
It's user friendly and fast (no laggy load times). The automations are great if you have the Teams version.
What do you dislike about the product?
You cannot easily forward emails to people outside of Zendesk. It needs a forwarding feature..
What problems is the product solving and how is that benefiting you?
It allows us to keep correspondence in one place with easy reference to ticket numbers, which makes going back and finding conversations very easy.
Easy to use. Require very little training
What do you like best about the product?
Ease of use.
Greate knowledge base.
Support team is very responsive
Greate knowledge base.
Support team is very responsive
What do you dislike about the product?
Very restricted in the basic package. Very minimal in the offering.
Things that I come to expect as basic are not suggested - like configuring reports, etc....
Things that I come to expect as basic are not suggested - like configuring reports, etc....
What problems is the product solving and how is that benefiting you?
Very friendly out of the box customer support
It offers a lot of options to tailor the tool to your teams needs.
What do you like best about the product?
There are a lot of options for automations to make the support agents' lives easier. We have a complex team structure and processes and can still accommodate them. Most of the time the product is intuitive to use. The documentation is extensive and helpful.
What do you dislike about the product?
Sometimes small feature requests, that seem they should be standard in the product, take forever to be implemented or are never implemented at all. It has happened a couple of times that I was looking to do something and found a feature request from 2017 and it's still not there, even though there are lots of people who are asking for it.
What problems is the product solving and how is that benefiting you?
Our support team is spread across the globe, we have customers in different time zones and some of them need special treatment. Using triggers, groups, views and multiple SLAs and schedules helps us proving the excellent and timely support.
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