Zendesk Suite
ZendeskReviews from AWS customer
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Love this!
What do you like best about the product?
How quickly I can get help! This can be a lifesaver when I'm under pressure and have an issue.
What do you dislike about the product?
I don't think there really is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Helpibg me fix issues so I'm able to move onto other projects.
Zendesk
What do you like best about the product?
I only used once and I was looking up more info and resources about the products offered and type of suppprt
What do you dislike about the product?
Nothing as I haven't tried to use it again just yet
What problems is the product solving and how is that benefiting you?
Not solving but seeking new ideas
Zendesk is a great CRM platform!
What do you like best about the product?
I like that the system is essentially put together for you and you're customizing it to your wants and needs.
What do you dislike about the product?
I dislike that a lot of it has Zendesk's stamp on it and you can't fully customize to what you want.
What problems is the product solving and how is that benefiting you?
I work with B2B vendor issues and it's great at getting many people on the platform who are on different teams to help solve the problems at hand.
Recommendations to others considering the product:
Only use if you do not have the resources to completely build out your own system
User friendly, flexible, full of features
What do you like best about the product?
Easy to use and set up. We were up and running in less than a day. Agents learned the app very quickly. End-users did not have any issues when switching to Zendesk. Admin panel is well organised and easy to use. The support articles are very good as well. Everything we need to know is easy to find in support articles.
What do you dislike about the product?
A native IOS and Android app for end-users would be great. And permission to re-open closed tickets should be given.
What problems is the product solving and how is that benefiting you?
Submitting work order and maintenance requests.
Recommendations to others considering the product:
Compare plans carefully. Some important features are missing in low-cost plans.
In House Technical Support
What do you like best about the product?
I like the ease of a large number of users to be able to easily access this tool to submit technical tickets and communication technical issues.
What do you dislike about the product?
I don't like, or may not know how, to review the past tickets that have been submitted.
What problems is the product solving and how is that benefiting you?
We are addressing technical issues and requesting technical support. The benefits realized are the problems resolved using this software. It is thorough in that it provides the tech team to have closure on each ticket and be reviewed on the ticket submitted.
Recommendations to others considering the product:
There should be helpful tips available in order to be able to access past ticket requests regardless if they've been improved or not.
The best customer centric tool
What do you like best about the product?
I loved the concept and seamless ness of the zen desk from an end user standpoint, but being on the reciprocating end further enforced it. It’s honestly the smartest tool and truly makes sense when you’re building a client base and keeping customers happy.
What do you dislike about the product?
Nothing at all! I can honestly say I enjoy my product.
What problems is the product solving and how is that benefiting you?
Chatting live with online shoppers
Recommendations to others considering the product:
Consider your costs, however realize the ROI is worth the investment especially for online retailers
A Quality Support Experience
What do you like best about the product?
I've used Zendesk for over 3 years now, and I love their continual improvements. They don't just stay at the status quo, but are continually releasing updates - some minor, some not, but either way, that's the kind of product I appreciate.
What do you dislike about the product?
I'm not a big fan of their Knowledge Base editor - the editing tools are extremely limited, and the view can feel stifled.
What problems is the product solving and how is that benefiting you?
We solve support tickets as well as an internal and external knowledge base with Zendesk. It's great for staying organized, and maintaining "many hats" all for one company.
Recommendations to others considering the product:
If you're looking for a solid ticketing system, I highly recommend Zendesk. The additional apps and integrations you can add on are a huge plus, and the customization is great.
Zendesk
What do you like best about the product?
Frontend and the reporting feature is good
What do you dislike about the product?
I have nothing to dislike in this product
What problems is the product solving and how is that benefiting you?
Tier 1 helpdesk reporting
BEST PLATFORM EVER!
What do you like best about the product?
Zendesk makes it easy to manage your relationships with customer and ensure reporting is a breeze!
What do you dislike about the product?
It definitely takes a while to catch on to how it works. Once you figure it out though, its amazing!
What problems is the product solving and how is that benefiting you?
Ensuring that our customer service team meets daily and weekly KPIs to ensure the best customer experience! Also, allows me to report for the company.
Better than G-Mail
What do you like best about the product?
I love that it's very easy to keep track of conversations with customers. I also love that colleagues can leave an internal note to give a heads up about a situation.
What do you dislike about the product?
A little hard to navigate but I may not be experienced enough.
What problems is the product solving and how is that benefiting you?
I use it to email customers with canceled orders and send them personalized recommendations. I love the ability to create Macros, it saves a lot of time.
Recommendations to others considering the product:
Use it! I wish that there was tracking though to see opens and click rates. Maybe there is, again just getting used to this software!
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