Zendesk Suite
ZendeskExternal reviews
6,541 reviews
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Very pleased with my experience
What do you like best about the product?
Customer-facing web interface that you can easily brand
Export ticket views to CSV
Export ticket views to CSV
What do you dislike about the product?
The hard-to-learn interface could be a fall back because it could get confusing.
What problems is the product solving and how is that benefiting you?
We are more efficient in getting things done because of the ticketing system. It also stands out with an excellent reporting and analytics module.
Simply the best
What do you like best about the product?
Where to start from. I've never used a tool like this before. It provides anything you might need (and many that you didn't know that you need) in your browser. You can manage and collaborate across multiple teams, handle your work with ease and even get valuable feedback from your clients.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
The UI is excellent, the true meaning of Application as a Service. It's like using a desktop app but from your browser, which is hosted in a different server. It's the perfect tool for support teams, if they want to take a step higher in the quality of their services.
What impresses me though, is how dynamic its configuration is. You can add dropdown lists on the fly, or even create new rules for the transitions.
What do you dislike about the product?
It's tedious to make bulk changes as it isn't easy.
What problems is the product solving and how is that benefiting you?
As I describe above, there are many benefits in using Zendesk. It lets support teams do their job more easily and tidier.
Recommendations to others considering the product:
First class support tool. It also provides an application, so you can take it with you all the times and never miss an SLA or an urgent ticket
Wouldn't use any other CRM!
What do you like best about the product?
ZenDesk is easy to use, and easy to set up! It does a great job at reporting and organizing especially when handling multiple brands
What do you dislike about the product?
The reporting could be easier but I really do love everything about ZenDesk!
What problems is the product solving and how is that benefiting you?
Tracking our CS teams metrics, as well as Customers Feedback!
ZenDesk is a good platform for customer support
What do you like best about the product?
integrates well with other packages (like salesforce, APIs, etc)
What do you dislike about the product?
not enough options for sending emails, need bcc
What problems is the product solving and how is that benefiting you?
customer support
Great user friendly interface
What do you like best about the product?
Emails are categorized into different teams and filters automatically, making it the support flow more efficient.
What do you dislike about the product?
Requiring a reason for solving tickets sometimes hinders blocking out an influx of spam mails.
What problems is the product solving and how is that benefiting you?
Solves queries coming into all department such as support, training and products team in one platform.
Love this!
What do you like best about the product?
How quickly I can get help! This can be a lifesaver when I'm under pressure and have an issue.
What do you dislike about the product?
I don't think there really is anything that I don't like.
What problems is the product solving and how is that benefiting you?
Helpibg me fix issues so I'm able to move onto other projects.
Zendesk
What do you like best about the product?
I only used once and I was looking up more info and resources about the products offered and type of suppprt
What do you dislike about the product?
Nothing as I haven't tried to use it again just yet
What problems is the product solving and how is that benefiting you?
Not solving but seeking new ideas
Zendesk is a great CRM platform!
What do you like best about the product?
I like that the system is essentially put together for you and you're customizing it to your wants and needs.
What do you dislike about the product?
I dislike that a lot of it has Zendesk's stamp on it and you can't fully customize to what you want.
What problems is the product solving and how is that benefiting you?
I work with B2B vendor issues and it's great at getting many people on the platform who are on different teams to help solve the problems at hand.
Recommendations to others considering the product:
Only use if you do not have the resources to completely build out your own system
User friendly, flexible, full of features
What do you like best about the product?
Easy to use and set up. We were up and running in less than a day. Agents learned the app very quickly. End-users did not have any issues when switching to Zendesk. Admin panel is well organised and easy to use. The support articles are very good as well. Everything we need to know is easy to find in support articles.
What do you dislike about the product?
A native IOS and Android app for end-users would be great. And permission to re-open closed tickets should be given.
What problems is the product solving and how is that benefiting you?
Submitting work order and maintenance requests.
Recommendations to others considering the product:
Compare plans carefully. Some important features are missing in low-cost plans.
In House Technical Support
What do you like best about the product?
I like the ease of a large number of users to be able to easily access this tool to submit technical tickets and communication technical issues.
What do you dislike about the product?
I don't like, or may not know how, to review the past tickets that have been submitted.
What problems is the product solving and how is that benefiting you?
We are addressing technical issues and requesting technical support. The benefits realized are the problems resolved using this software. It is thorough in that it provides the tech team to have closure on each ticket and be reviewed on the ticket submitted.
Recommendations to others considering the product:
There should be helpful tips available in order to be able to access past ticket requests regardless if they've been improved or not.
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