Zendesk Suite
ZendeskExternal reviews
6,490 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great software and easy to use
What do you like best about the product?
I love the ease of use with this product and all of my employees ease of use.
What do you dislike about the product?
I would like for there to be more features.
What problems is the product solving and how is that benefiting you?
Providing 24x7 customer support
Zendesk is a great crm
What do you like best about the product?
It is Easy to use and has a clean visual design. They are fast to release new features and enhancements. Their support team is quick to respond and always helpful.
What do you dislike about the product?
A lot of advanced functionality is driven off the use of their apis. No easy user export csv option. Communities has a lot of limitations.
What problems is the product solving and how is that benefiting you?
Customer engagement tool. Gives users the multichannel experience and knowledge content to be self sufficient.
Zendesk
What do you like best about the product?
As a help desk tool this is hard to beat.
Very easy to use and effective for our needs
Very easy to use and effective for our needs
What do you dislike about the product?
Nothing all I think it is a great product. It is easy to use and meets our needs in customer support for our companyB
What problems is the product solving and how is that benefiting you?
Basically customer support issues. Now things are much easier using this.
Things dont fall through the cracks so to speak and we keep on top of things
Things dont fall through the cracks so to speak and we keep on top of things
Good product
What do you like best about the product?
Easy to use, makes logging tickets and tracking easy
What do you dislike about the product?
Can be more intuitive, notifications can be better
What problems is the product solving and how is that benefiting you?
Information Technology Support which we call ITSON
Zendesk - Tremendous Tool for Great Support Teams
What do you like best about the product?
With Zendesk, you can set up business rules and triggers to automate most painful parts of support management. You have great visibility and reliability in Zendesk. Tagging is also an incredible way for us to monitor and report on salient customer issues.
What do you dislike about the product?
Zendesk's interface can be a bit wonky at times, and the metric creation process is a bit of a headache.
What problems is the product solving and how is that benefiting you?
Our support team couldn't function without Zendesk. We use Zendesk currently for email channels and our Knowledgebase. Our billing, HR, Office Management, and support teams all use the tools to streamline their day to day and keep track of requests.
Recommendations to others considering the product:
It's a smart move, if you have the volume to merit it. Zendesk is best when you have enough tickets to go around, and more than 2 agents. You can use the tool to automate ticket assignment and create groups, so it definitely helps you to scale and keep track of issues to pass onto your developers.
Great Support Tool
What do you like best about the product?
How easy it is to set up and use out of the box. Anyone with an IT staff of even 1 can set up and administer this.
What do you dislike about the product?
The catgorization could use some work. It’s a little cumbersome
What problems is the product solving and how is that benefiting you?
Zendesk has made it much easier for our team to track and identify consistent issues that our end users are experiencing. It has also eliminated any question of our agents dilligence as our users can now go out and see the progress on their issues any time.
Recommendations to others considering the product:
Great option for those of a similar size company who dont want to put a ton of time into configuring and administering a new tocket system and self-help portal. If you have a large company and need really granular reporting data or an automated ticket flow, this might not be for you
If you dont buy most expensive package...
What do you like best about the product?
Easy navigation and very intuitive. The text function is cool
What do you dislike about the product?
Not being able to send to a customer a text unless they text you first is not cool because often times after chatting with a customer on the phone they asked to be texted...but then you have to wait for them to text and merge the tickets. Talk about time consuming. Also. It needs more. It is really hard to keep tickets organized
What problems is the product solving and how is that benefiting you?
Retail support. Having one hub for everyhing is great, but that hub can easily turn into a chaotic mess
Excellent helpdesk tool for managing customer requests
What do you like best about the product?
Excellent ticket management and tracking
Automatic workflows
Integrates with other tools
Good customer support
User friendly interface
Automatic workflows
Integrates with other tools
Good customer support
User friendly interface
What do you dislike about the product?
Expensive
Reports are not very customizable
Reports are not very customizable
What problems is the product solving and how is that benefiting you?
Customer support and Issues Management
Pretty good
What do you like best about the product?
It has a really clean interface. Very easy to navigate the UI and it's nice that it is customizable for our business.
What do you dislike about the product?
I really dislike the "light agent" role. It seems to be nearly useless in most cases. I also do not like that there are no parent-child ticket relationships.
What problems is the product solving and how is that benefiting you?
We're solving task management with Zendesk. It's been really helpful and eye-opening to see what was not working in our previous system.
You should be using this
What do you like best about the product?
Watchig the activity on the page and being able to engage potential customers
What do you dislike about the product?
There's nothing that I've discovered that I dislike.
What problems is the product solving and how is that benefiting you?
Our customers who don't have the time to make a phone call can get answers to their problems
showing 5,691 - 5,700