Zendesk Suite
ZendeskExternal reviews
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Zendesk
What do you like best about the product?
As an end user, the program is easy to ise.
What do you dislike about the product?
The app is a bit quirky and difficult to navigate.
What problems is the product solving and how is that benefiting you?
Tickets for it issues. Follow up on problems, issues and comcerns.
Easy to use, somewhat customizable
What do you like best about the product?
This product is very easy to use. Partners can open their own tickets and track progress.
What do you dislike about the product?
Not being able to set reminders, such as, making a call on a ticket at 3pm Friday.
What problems is the product solving and how is that benefiting you?
Trouble tickets
Zendesk review
What do you like best about the product?
The simplicity of the software makes it easy to use. It offers an opportunity to rate the service received .
What do you dislike about the product?
The mundane entries despite my login credentials. The final new window on rating the satisfaction of the jon performed.
What problems is the product solving and how is that benefiting you?
Laptop, desktop and apple product issues.
Easy to use
What do you like best about the product?
I like that you can search for text within the message body.
What do you dislike about the product?
Hard to organize macros in a way that you are able to see all available.
What problems is the product solving and how is that benefiting you?
This platforms allows all team members access to client communication. It makes it easy for one specialist to pick up where the other left off.
Easy to Use - No Training Necessary!
What do you like best about the product?
Simple and straightforward. Most everything is intuitive.
What do you dislike about the product?
Almost too basic. Users with experience in more robust systems may be initially confused by how slim the interface is.
What problems is the product solving and how is that benefiting you?
Customer inquiries via our website form.
Useful for managing support requests, but a little dated in terms of the UI/UX.
What do you like best about the product?
We can track our support requests pretty easily with Zendesk. It is simple to respond to tickets and update customers, and tracking the feedback is valuable to us. Zendesk also makes collaboration on support much easier, and allows you to include private comments as part of the process, thereby providing a seamless support portal to the customer.
What do you dislike about the product?
It feels a little old now - the UI could be better and improved in my opinion, as it feels very early 2000's still. Sometimes it is not obvious if a client has CC'd in additional people, so we often miss that in the tickets - showing this would be useful to us. The reporting is also a little complex - and does not seem to offer what you would expect - i.e. the ability to track stats on individual users easily. It seems that the reporting limit is 90 days, which is not very helpful if you need to provide more than 3 months worth of information.
What problems is the product solving and how is that benefiting you?
We have customers using various products and need support when things don't go to plan. Zendesk allows our customers to contact us so that our support team can manage their requests and resolve accordingly. Having Zendesk also allows us to collaborate with colleagues on support issues, and is a great way of providing trackable information on the level of support we provide.
Recommendations to others considering the product:
You will need to invest some time and effort setting up your Zendesk solution before rolling it out - the UI/UX is a little dated now and it is not that easy to navigate at times, but it does provide a lot of functionality.
Zendesk review
What do you like best about the product?
Not very much. But I’d say the ability to organize and find emails quickly.
What do you dislike about the product?
Lots. It’s glitchy. The Zendesk “apps” have to be refreshed alllll the time. It doesn’t link with our main software very well—lots of data entry. Too much data entry!
What problems is the product solving and how is that benefiting you?
Customer and partner support for Postmates users
Recommendations to others considering the product:
Maybe find another software...plus the aesthetic is awful.
A good system to use but still needs a little work.
What do you like best about the product?
The ability to manage our different accounts from one central location.
What do you dislike about the product?
There still a few details that need to be ironed out as far as making it easier to manage.
What problems is the product solving and how is that benefiting you?
Answering all of our client concerns, issues, and questions.
Zendesk for a tech startup
What do you like best about the product?
Great system to integrate with AirCall, keeps track of tickets and stats.
What do you dislike about the product?
The search function and organization processes can be improved.
What problems is the product solving and how is that benefiting you?
Keeping track of customer complaints, easy to pull up call history.
Recommendations to others considering the product:
Know that it isn't a great organization tool
If you dont buy most expensive package...
What do you like best about the product?
Easy navigation and very intuitive. The text function is cool
What do you dislike about the product?
Not being able to send to a customer a text unless they text you first is not cool because often times after chatting with a customer on the phone they asked to be texted...but then you have to wait for them to text and merge the tickets. Talk about time consuming. Also. It needs more. It is really hard to keep tickets organized
What problems is the product solving and how is that benefiting you?
Retail support. Having one hub for everyhing is great, but that hub can easily turn into a chaotic mess
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