Zendesk Suite
ZendeskExternal reviews
6,627 reviews
from
and
External reviews are not included in the AWS star rating for the product.
The most powerful and feature rich support solution on a similar level to Freshdesk.
What do you like best about the product?
A lot of possibilities for supporting customers. Also automating things to prevent manual support.
What do you dislike about the product?
A huge amount of easy and small feature request are waiting since years in the community. Easy to fix but Zendesk is only focussing on new products they charge again for. Basically giving the look of Zendesk being greedy while already having huge prices while especially the more expensive plans additional functions do not really justify the often doubled prices.
What problems is the product solving and how is that benefiting you?
Providing a solution for customer support that can help fixing customers problems while also being able to save time because of automations.
Outstanding application, easy to configure and even easier to use!!! 5 Stars!!!!
What do you like best about the product?
Ease of use, Zendesk does more for me automatically than I could have ever imagined and the configuration was sooooooo simple and easy.
What do you dislike about the product?
Light agent roles only allow for internal comments. If they submit request via email as an end user it does not append the comments or email as a public reply.
What problems is the product solving and how is that benefiting you?
Zendesk is providing me reporting and the ability to escallate while keeping the same ticket and form available. It allows multiple different departments to input and track tickets worked by the support staff.
Very Quick response and recommendation
What do you like best about the product?
The suite is very easy to use. I like the number of options that are given to resolve an issue.
What do you dislike about the product?
I am still waiting for a response to my comment on the Community Article.
What problems is the product solving and how is that benefiting you?
Zendesk is solving my issue of creating a more unified and simplistic experience for my website.
Zendesk: The ultimate solution for frictionless customer support
What do you like best about the product?
Zendesk has a user-friendly interface that makes it easy to manage and respond to customer support requests. The platform also offers a wide range of integrations with other tools and services, which has helped streamline our support process.
One of the standout features of Zendesk is its robust knowledge base and self-service options. This has allowed us to reduce the number of incoming support requests and provide our customers with the information they need to solve their own issues. The analytics and reporting tools in Zendesk are also top-notch, providing valuable insights into customer behaviour and support trends.
Overall, I highly recommend Zendesk for any business looking to improve its customer support operations. The platform is feature-rich, easy to use, and provides excellent value for its price.
One of the standout features of Zendesk is its robust knowledge base and self-service options. This has allowed us to reduce the number of incoming support requests and provide our customers with the information they need to solve their own issues. The analytics and reporting tools in Zendesk are also top-notch, providing valuable insights into customer behaviour and support trends.
Overall, I highly recommend Zendesk for any business looking to improve its customer support operations. The platform is feature-rich, easy to use, and provides excellent value for its price.
What do you dislike about the product?
It's difficult to report on Zendesk data with an external BI tool. Zendesk Explore does a great job of helping you visualise your Zendesk data, but if you want to combine this with other business metrics then it's often necessary to create a table report and export it manually. It is possible to access your Zendesk data via an API, but it's raw and does not benefit from the data modelling that happens inside Explore.
What problems is the product solving and how is that benefiting you?
With Zendesk, we can centralise all of our support channels in one place, making it easy to keep track of customer conversations and ensure that no inquiries slip through the cracks. The platform also offers us a range of self-service options, including a comprehensive knowledge base and FAQs. This means our customers can find answers to common issues on their own, which has helped reduce the workload on our support team and improve the overall experience for our customers
Best support product we used
What do you like best about the product?
We use Zendesk for more than a year now, and we are very satisfied. We have a Zendesk Suite Professional plan, which has exactly what we need to integrate Zendesk with other services we use or create ourselves, and to be able to extend our business to almost full automation when it comes to technical parts.
What do you dislike about the product?
We like almost every aspect of Zendesk Suite. The only thing we discuss at times is the price, as we pay per agent and at times we do not even utilize all the seats. It would be good to have some admin seats that are not used for chat/support, and that are not paid for, it will be easier for us to automate even more.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves most of our problems when it comes to the communication with our customers and helps us automate receipt emails, trigger specific webhooks, and track sales properly.
the support was fast and very helpful.It was amazing.
What do you like best about the product?
it is very efficient and helpful and the assist is amazing
What do you dislike about the product?
there is nothing that i dislike about it
What problems is the product solving and how is that benefiting you?
it solves everything and it helps me do my job better as well as assist my customers better
Quick Support and Kind People
What do you like best about the product?
It's a streamlined approach to managing people, customers, and their request. Keeping track of which people are on which task and delegating to the correct partners is something that is essential to keep a business efficient, and Zendesk does just that.
What do you dislike about the product?
It could be more helpful to have more easily available custom support functions and administrative roles, although overall, there is a wide range of possibilities and macros/triggers are simple enough. If something is confusing, help is just a click away.
What problems is the product solving and how is that benefiting you?
Zendesk is solving issues related to organization of our customers and their needs, and connects those needs to the people who are best empowered to fulfill them.
Great all in one solution
What do you like best about the product?
Having all of our agents and tools in one place.
What do you dislike about the product?
If you are trying to set this up from scratch it can be a steep learning curve
What problems is the product solving and how is that benefiting you?
Zendesk allowed us to combine our existing tools into a singular solution giving us a greater view of the customer journey.
i find the system easy to use and very straight forward
What do you like best about the product?
The multiple avenues for ticket creation. i am especially impressed with its Microsoft Teams intergration.
What do you dislike about the product?
the default setting of all goups receiving every unassigned ticket. It makes sense, and i know it can be changes in admin access
What problems is the product solving and how is that benefiting you?
Tickets within Zendesk manage almost all of our processes and communication for Support staff. I have never seen a company as integrated with a ticketing system outside of an IT ecosystem as ours. I am surprised at how well it works.
Customer support review
What do you like best about the product?
I think the customer support team seem extremely well trained, they are helpful and answered all of my questions even when I had more. They also knew exactly what info I needed and directed me to where I could quickly resolve my issue.
What do you dislike about the product?
I honestly cant say that I particularly disliked anything about the experience I had today, perhaps just that the answerbot didnt really answer my question however sometimes I know answerbot is not going to be able to provide the tailored answers needed.
What problems is the product solving and how is that benefiting you?
It allows us to communicate with all of our customers efficiently, smoothly, without interruption. The reporting function is brilliant in terms of seeing what tickets are coming up for us.
showing 571 - 580