Zendesk Suite
ZendeskReviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
6,493 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Zanedesk Talk (phone)
What do you like best about the product?
good for tickets support! but bad for telehone (talk) support
What do you dislike about the product?
I am an zendesk user for years and my complain is only abaut zendesk talk (phone service)
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
I had to quit zendesk talk! I don´t recommend it at all, because I had a lot of issues:
First of all i was told that I would get phone calling in all agents at the same time - never happened!
Finally, I had my phone off working for 4 days and I didn´t get any feedback from support!
Can you imagine a medical clinic being without telephone?! that´s it...
Than I had a lot of calls failure, echos, etc
I had made an annual plan and now zendesk says will not refund me!!!
I will stay away from it
regards,
Guilherme Szerman
What problems is the product solving and how is that benefiting you?
good for tickets support
Recommendations to others considering the product:
good for tickets! bad for telehone - talk
Still the best ticketing software
What do you like best about the product?
I like the email ticket support flow and ticket management and tagging best.
What do you dislike about the product?
Does not play nice with our chat application Intercom, because they want to compete with their own ZD chat.
What problems is the product solving and how is that benefiting you?
Cross business ticket collab is really strong in ZD.
Zendesk Support
What do you like best about the product?
Love that I can access my support ticket system from any where. I have the phone app and when I am on the road works great!
What do you dislike about the product?
I wish Zendesk had a scheduler option, to schedule appointment for later and get alerted.
What problems is the product solving and how is that benefiting you?
We offer desktop support to our clients. Zendesk helps us keep organized and not miss a support ticket.
Recommendations to others considering the product:
Don't hesitate on trying this Zendesk Support, Its been great for our company. Price is very reasonable.
Great piece of software
What do you like best about the product?
Easy to use, quick response, easy to navigate
What do you dislike about the product?
Sometimes it doesn’t integrate with other software on the first try and it takes time to figure it out
What problems is the product solving and how is that benefiting you?
Used for support tickets review and maintanince
Not great for tracking SLAs
What do you like best about the product?
It's great for a small business and managing tickets through many different channels.
What do you dislike about the product?
It's not super easy to track to different SLAs and other requirements around time tracking
What problems is the product solving and how is that benefiting you?
We are able to effectively communicate with our customers after problems are resolves
Nice but expensive
What do you like best about the product?
A lot of features and functions. Really great options to use and an all-in-one support suite, that is very complete. The learning curve is steep but its worth the hassle to get used to it. If you are looking for a good helpdesk and if you can afford the fees, than Zendesk is great – better than Kayako for that matter.
What do you dislike about the product?
Unfortunately there is only a cloud option. Prices are very expensive if you are in a less advanced country or in a country, with a weak currency. I am in Venezuela and for us it is very difficult to pay the fees. There are other options such as freshdesk, which are also very good and free or less expensive. Unfortunatly no self-hosted-version.
What problems is the product solving and how is that benefiting you?
Customer Support and Service, Knowledgebase, Social Support, etc. Everything related to customer support and service. Also we use it for general communications, as all emails used to go into the helpdesk for further processing and work.
Recommendations to others considering the product:
Great software, given you can pay the costs for it. Unfortunately there is no self-hosted version available - or rather there was not when we tested the product - this means, that you must be willing to use your software in the cloud, if you wish to work with Zendesk. Other than that, there is really not much more about the software to tell.
Working Smarter
What do you like best about the product?
The features of ZenDesk allow for collaborative troubleshooting for customers, but they get to keep one point of contact. Things don't get confused.
What do you dislike about the product?
Sometimes trouble tickets get "lost" in the queue bc of sort/search. You can not edit closed tickets.
What problems is the product solving and how is that benefiting you?
Best trouble ticket system I've ever used. The speed and efficiency with which we respond to issues is five times faster than veggie.
Best for tracking, prioritizing and organizing of customer tickets.
What do you like best about the product?
I like the way zendesk prioritize tickets. It helps one to know which ticket to handle first. I also like how its homepage has been well arranged with charts.
What do you dislike about the product?
Nothing I have noticed worth disliking..
What problems is the product solving and how is that benefiting you?
I use zendesk to give support to clients. it has helped me to have the best response rate for clients.
Recommendations to others considering the product:
It's the best support tool for all sizes of companies receiving support requests from customers
Excellent Help Desk tool
What do you like best about the product?
How easy it is to create, edit, and archive data.
What do you dislike about the product?
The upgrades over the last year have been great so there’s nothing I dislike at the moment.
What problems is the product solving and how is that benefiting you?
This is our main source of giving our clients resources to use our tool. It solved the issue of clients contacting us directly.
Easy case filing organization
What do you like best about the product?
No matter the amount of cases I file and workload I face, this helps me keep everything organized and task efficient.
What do you dislike about the product?
A lot of bells and whistles which don't all get used, I certainly see the purpose of it but wish some of them could be disabled.
What problems is the product solving and how is that benefiting you?
Sorting and classifying feedback. Grouping user issues, and searching history of user past interactions.
Recommendations to others considering the product:
Once you get a good round of training and short amount of exposure, then its extremely easy to use.
showing 5,811 - 5,820