Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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All in one place
What do you like best about the product?
The use of several projects and in a single place, being able to communicate with the client and with the other collaborators in real time, in addition to viewing the pending issues and conclusions. Application support is efficient.
What do you dislike about the product?
Some reports and analysis are not so accurate, or also do not have the necessary resources for the activities we need.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
The possibility of viewing the activities of other collaborators along with mine sometimes hinders the development of projects.
It is a little complex for some simple activities.
What problems is the product solving and how is that benefiting you?
As we are new contractors we have had great support from zendesk.
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
We have a quick response to the solutions we need.
It is a little complex for some simple activities, but we were able to find the solutions in zendesk itself
Very practical and intuitive
What do you like best about the product?
The platform is intuitive, organized, and meets various needs that may arise during the customer's experience from lead qualification to operational support.
What do you dislike about the product?
I believe that the email inbox should be a bit more customizable, allowing the use of tags for better reception of new emails and directing them to individual folders.
What problems is the product solving and how is that benefiting you?
Zendesk helps me optimize the customer journey from the moment of sales, legal, billing, and entry into operation, saving a time lapse in service that we previously had.
Awesome
What do you like best about the product?
I like the ease and speed of solving problems, as well as the possibility of solving them autonomously, when necessary. Because, often, the problem is simpler than it seems.
What do you dislike about the product?
In fact, so far, I haven't found any negative aspects or inconsistency that I could point out here as "disliked". So I like all the points and features using the program.
What problems is the product solving and how is that benefiting you?
Zendesk helped me with the communication problem with our customers. Sometimes we had difficulties managing all the demands and the response time, which was causing a lot of dissatisfaction
It's an incredible experience to use Zendesk to talk with our clients.
What do you like best about the product?
The best part of Zendesk is to use groups to organize our tickets, the integration with droz message is being helpful to talk faster with customers.
What do you dislike about the product?
The tricky part is to organize WhatsApp messages.
What problems is the product solving and how is that benefiting you?
The communication with our customers has been better since we start to use Zendesk.
A very good review
What do you like best about the product?
The platform is very easy to use, dynamic and objective. Anyone can learn to access it easily. Zendesk unifies communication with customers in a very good way, with great quality and speed.
What do you dislike about the product?
The layout could be better and more useful. There is a lot of bureaucracy in adding customers to the platform. What hinders a little the agility of the work that could be more agile. But everything else is very good, only praise.
What problems is the product solving and how is that benefiting you?
Helping me to work better. The platform helps me to better connect with customers, in a simple and fast way. By streamlining the connection with customers, they are happier, have their problems resolved faster and as a result, we are able to work better.
Good and complex, intuitive tool, easy to use and essential
What do you like best about the product?
Practicality in sending emails and WhatsApps, especially because it is an innovative and easy-to-use platform once we understand how it works.
What do you dislike about the product?
Things that remain hidden and that we take time to understand, such as bugs and things that are not clear for practical use.
What problems is the product solving and how is that benefiting you?
Business matters, here in my company for example the platform provides easy access to WhatsApp and Email with our clients
Best productivity tool
What do you like best about the product?
I love how zendesk's are so easy to use, and how it makes my life easy on daily basis
What do you dislike about the product?
I dislike the fact the company I'm working does not uses zendesk
What problems is the product solving and how is that benefiting you?
The best part about the zendesk support, is when I need help to solve some integration issues, they are always there to give assistance
Customer experience at its best
What do you like best about the product?
The tools and connections Zendesk can provide.
What do you dislike about the product?
Many steps to execute the creation of a user could be improved.
What problems is the product solving and how is that benefiting you?
Communication with my costumer and reports that can be used.
A place to check the status of customer progress and track communication
What do you like best about the product?
Zendesk support suite is a great place for our customers to connect with the team for updates on current orders or pre-orders. It also allows us to communicate with the customers and send messages to colleagues.
What do you dislike about the product?
The least helpful is that at times it does take some time for a response. I wish there was a notification option to push through to help ensure issues are resolved promptly. I also wish you could mass close out old tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support helps with follow-up for communication; it provides a direct paper trail and time stamps. The benefit is it helps keep people accountable to following up with the team.
Zendesk helped me a lot to review my cases
What do you like best about the product?
Zendesk helped me to checked all of my work related concerns and to solve it easier.
What do you dislike about the product?
I like everything about this platform it helped a lot.
What problems is the product solving and how is that benefiting you?
It benefits me to make my life easier by using Zendesk support
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