Zendesk Suite
ZendeskExternal reviews
6,542 reviews
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Its simple and easy to use
What do you like best about the product?
I like the fact that different status tickets are filtered based on their status into different labels by default.
What do you dislike about the product?
It sometimes misses on refreshing till you are on the screen.
What problems is the product solving and how is that benefiting you?
Zendesk helps us getting organized with the tickets and streamlines the workflow for us.
Best Support Platform with best customer builds
What do you like best about the product?
It is a very simple but robust solution which has multi channel support & has very good customisation.
What do you dislike about the product?
It has very heavy pricing as compared to other tools
What problems is the product solving and how is that benefiting you?
It is solving very key problems like customer satisfaction & collab between separate teams
Powerful all in one suite
What do you like best about the product?
It’s easy to use and organise workflows for support
What do you dislike about the product?
It’s a little pricey and has lots of bells and whistles that is not necessarily needed
What problems is the product solving and how is that benefiting you?
It’s is improving customer support as everything can be tracked
Intelligent Support
What do you like best about the product?
Centralizes all customer conversations into one platform.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
AI bots handle routine questions instantly.
Provides analytics and insights on support performance.
Automates workflows to speed up resolutions.
What do you dislike about the product?
Can feel complex for new users.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
Pricing is higher for small teams.
Limited customization without advanced setup.
Occasional delays in support response times.
What problems is the product solving and how is that benefiting you?
Brings all customer queries into one place.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
Reduces time spent on repetitive support tasks.
Improves follow-up with tracking and analytics.
Ensures more consistent customer responses.
It's a really great tool
What do you like best about the product?
The user experience is really simple as the tool is easy to use.
What do you dislike about the product?
It actually works well for me, no complaint so far.
What problems is the product solving and how is that benefiting you?
The tool is use to log cases for our helpteam to support team members
Highly Beneficial, Reliable Support Tool
What do you like best about the product?
I find Zendesk Support Suite very beneficial and useful. I appreciate the valuable insights it provides. The overall experience with the software is so good that I don't feel the need to use any other tools alongside it. Everything about it works well for my needs.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
n/a
I have been using Zendesk for more than 3 years now, I find it to be very user friendly.
What do you like best about the product?
1. It's user-friendly interface
2. Self explanatory
3. Management of internal and external queries
2. Self explanatory
3. Management of internal and external queries
What do you dislike about the product?
Nothing at the moment. But may be looking at improving it's functionalities as per the market trends.
What problems is the product solving and how is that benefiting you?
Auto closing tickets and integration with some of our internal apps.
Good Product, just wasnt in our price range
What do you like best about the product?
Its a great product for medium and large businesses, however smaller businesses it may fall outside of the price range for startups. Love all its features and its ease of use however and well definitely be back in the future.
What do you dislike about the product?
I do wish their was a better Small/Startup business solution that was priced accordingly. Most features worked great.
What problems is the product solving and how is that benefiting you?
Its a great ticketing system that tied into M365 well, and reported great.
A robust helpdesk solution which is powerful but needs upgrade
What do you like best about the product?
Zendesk has got this agent workspace which is completely unified which allows agents to manage tickets, view customer history and collaborate with teammates - all from one interface. This boosts productivity and reduces context switching. This platform includes automation rules, triggers and macros that streamline repetitive tasks. This helps agents focus on more complex issues and ensures faster response times.
What do you dislike about the product?
Compared to newer helpdesk platforms, Zendesk's UI is seen as aging. It lacks modern design elements and fell clunky which affects user experience and efficiency.
What problems is the product solving and how is that benefiting you?
customizable help centers and knowledge bases benefits fewer repetitive tickets allowing agents to focus on complex issues while customers help themselves. With unified omin-channel support consolidates all interactions into one dashboard, i get a complete view of customer conversations reducing missed messages and improving response times.
Improved service support
What do you like best about the product?
All the support channels managed through Zendesk Support Suite have allowed for more convenient contact with customers, providing them with more attention and faster responses. Having all the modules together has improved response time and customized development for each customer via their ticket. It's a very modern platform where the customer service team responds quickly, and their service pricing is accurate for the quality they provide.
What do you dislike about the product?
Synchronization with Salesforce was a process I couldn't do myself. I had to turn to support, and they did it, but after several hours, I believe it's an internal issue with them that this synchronization isn't achieved in simple steps.
What problems is the product solving and how is that benefiting you?
It's a unified tool that allows for perfect records of all information for more professional customer service and makes them feel comfortable with clear and quick responses.
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