Zendesk Suite
ZendeskExternal reviews
6,476 reviews
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User friendly helpdesk
What do you like best about the product?
The interface and integrations are great we use the slack channel integration to see when tickets come through when we are helping users
What do you dislike about the product?
The different price tiers. It seemsike the product is split up to much and can make your feature set a bit confusing
What problems is the product solving and how is that benefiting you?
Issue tracking
Zendesk is great for basic functionality
What do you like best about the product?
I love how intuitive the home dashboard is. It's easy to search for tickets, users or a specific issue.
What do you dislike about the product?
When it comes to reporting, Zendesk could use a lot of improvement.
What problems is the product solving and how is that benefiting you?
Manage and triage customer problems.
Recommendations to others considering the product:
Carefully evaluate Zendesk's Analytics software (GoodData) to determine if it will fulfill your needs.
Easy for small teams
What do you like best about the product?
Custom views, easy to understand states (New/Open/Pending/Solved/Closed)
What do you dislike about the product?
Barrage of emails, heavy user interface.
What problems is the product solving and how is that benefiting you?
Helps keep customers happy, which leads to additional purchases
not bad
What do you like best about the product?
it is accessible from cloud so even a smartphone could work
What do you dislike about the product?
Even though Zendesk is pretty user friendly it lacs macros
What problems is the product solving and how is that benefiting you?
Customer support without the need to support the ticketing system itself
Gets the job done
What do you like best about the product?
Great way for different depts to communicate effectively to solve everyday problems.
What do you dislike about the product?
There are some glitches within right hand tabs sections when submitting tickets.
What problems is the product solving and how is that benefiting you?
Payroll, hours worked, activation questions. As previously stated, it’s a great way for different depts to effectively communicate formpapertrail purposes.
Useful Platform for Software Company
What do you like best about the product?
Ticket management is really user friendly. It is very customizeable.
What do you dislike about the product?
There are so many different options and features that somebody with mid-level admin access might find it hard to navigate.
What problems is the product solving and how is that benefiting you?
We are able to post supporting information about our platform that people can easily access. Tickets can be created through Zendesk that can integrate with other softwares.
Ok
What do you like best about the product?
It is effective once you learn how to use it.
What do you dislike about the product?
It was really confusing at first to learn
What problems is the product solving and how is that benefiting you?
Financial support and customer service
A Complete Omni Channel...
What do you like best about the product?
The reporting tool gives you detailed business insights.
The rules feature can delete unnecessary or junk message automatically also, you can route the ticket to relevant person via rules features.
It’s a user friendly application; you might won't need to train your staff on Zendesk. If they have basic knowledge of omini channel.
Multi-channel support: email, web, phone, chat, social media.
Knowledge base portal and community forums included.
The rules feature can delete unnecessary or junk message automatically also, you can route the ticket to relevant person via rules features.
It’s a user friendly application; you might won't need to train your staff on Zendesk. If they have basic knowledge of omini channel.
Multi-channel support: email, web, phone, chat, social media.
Knowledge base portal and community forums included.
What do you dislike about the product?
You might need technical staff to configured or deploy Zendesk in your organization.
It’s bit expensive, if you want to avail all features.
It’s bit expensive, if you want to avail all features.
What problems is the product solving and how is that benefiting you?
We have a contact center; and we need to communicate wit hour customer through different channel, i.e. Social Media, Chat, Call etc. Zendesk gives you a platform to interact with the customer on a single platform.
Zendesk Chat for Sales
What do you like best about the product?
helped increase engagement of website visitors which meant more leads! Templates are helpful
What do you dislike about the product?
Templates could be easier to customize and use
What problems is the product solving and how is that benefiting you?
Increase conversion rates of website visitors, better customer service, more leads
Still the best ticketing software
What do you like best about the product?
I like the email ticket support flow and ticket management and tagging best.
What do you dislike about the product?
Does not play nice with our chat application Intercom, because they want to compete with their own ZD chat.
What problems is the product solving and how is that benefiting you?
Cross business ticket collab is really strong in ZD.
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