Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Works decent
What do you like best about the product?
Ticket triggers and automations make the software really powerful.
What do you dislike about the product?
I wish round robin ticket assignment was included in the stock software.
What problems is the product solving and how is that benefiting you?
We are able to efficiently manage our tasks using Zendesk, making it easier to get customer resolutions faster.
not intuitive
What do you like best about the product?
I like being able to manage shared inboxes, and good reporting tools
What do you dislike about the product?
It's difficult to forward an email to someone not in zendesk. It's too easy to send a message outgoing when it was supposed to be an internal note.
What problems is the product solving and how is that benefiting you?
managing multiple streams of incoming communication
Easy to use
What do you like best about the product?
The software was very simple and easy to use. Just a few clicks and we could be done with entering what we needed to enter for each student.
What do you dislike about the product?
The design/layout was not the best. It was easy to use but it looked kind of old school. I usually prefer a more modern interface.
What problems is the product solving and how is that benefiting you?
We used it to help students apply to the University of California. As stated above, it was very easy to use (helped by the fact that we didn't enter much data).
Great for tickets
What do you like best about the product?
Easy for resolving tickets from clients
What do you dislike about the product?
Reporting could be a little more user friendly
What problems is the product solving and how is that benefiting you?
Easy to communicate with clients in a timely manner
User friendly helpdesk
What do you like best about the product?
The interface and integrations are great we use the slack channel integration to see when tickets come through when we are helping users
What do you dislike about the product?
The different price tiers. It seemsike the product is split up to much and can make your feature set a bit confusing
What problems is the product solving and how is that benefiting you?
Issue tracking
Zendesk is great for basic functionality
What do you like best about the product?
I love how intuitive the home dashboard is. It's easy to search for tickets, users or a specific issue.
What do you dislike about the product?
When it comes to reporting, Zendesk could use a lot of improvement.
What problems is the product solving and how is that benefiting you?
Manage and triage customer problems.
Recommendations to others considering the product:
Carefully evaluate Zendesk's Analytics software (GoodData) to determine if it will fulfill your needs.
Easy for small teams
What do you like best about the product?
Custom views, easy to understand states (New/Open/Pending/Solved/Closed)
What do you dislike about the product?
Barrage of emails, heavy user interface.
What problems is the product solving and how is that benefiting you?
Helps keep customers happy, which leads to additional purchases
not bad
What do you like best about the product?
it is accessible from cloud so even a smartphone could work
What do you dislike about the product?
Even though Zendesk is pretty user friendly it lacs macros
What problems is the product solving and how is that benefiting you?
Customer support without the need to support the ticketing system itself
Gets the job done
What do you like best about the product?
Great way for different depts to communicate effectively to solve everyday problems.
What do you dislike about the product?
There are some glitches within right hand tabs sections when submitting tickets.
What problems is the product solving and how is that benefiting you?
Payroll, hours worked, activation questions. As previously stated, it’s a great way for different depts to effectively communicate formpapertrail purposes.
Useful Platform for Software Company
What do you like best about the product?
Ticket management is really user friendly. It is very customizeable.
What do you dislike about the product?
There are so many different options and features that somebody with mid-level admin access might find it hard to navigate.
What problems is the product solving and how is that benefiting you?
We are able to post supporting information about our platform that people can easily access. Tickets can be created through Zendesk that can integrate with other softwares.
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