Zendesk Suite
ZendeskExternal reviews
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Helps Keep our Business Running
What do you like best about the product?
Help Center Articles and Ticket organization among my team
What do you dislike about the product?
Reporting is difficult to use but we have hooked up our own tool
What problems is the product solving and how is that benefiting you?
Integration with Jira to submit bugs and communicate with customers
excellent platform
What do you like best about the product?
The fact that this is a helpful and easy way to contact customers and interact with them , it is a way to make our job easy
What do you dislike about the product?
the new update is kinda hard to get the hang of it but it is not that bad
What problems is the product solving and how is that benefiting you?
i like the fact that we can solve customer complaints easily and can understand them better via live chats
Great, got answers quickly
What do you like best about the product?
Zendesk Forum! Whenever you are in a fix, just search in the ZD forum or HC.
What do you dislike about the product?
There is a lot in there. Sometimes it is hard to search the exact use case.
What problems is the product solving and how is that benefiting you?
We have tons of customers, it is great to manage the queue with all the tickets and integrate with Jira
ALL IN ONE
What do you like best about the product?
ALL IN ONE - very efficient and user-friendly.
What do you dislike about the product?
So far, none, but maybe it's web-based, but it still makes it more accessible
What problems is the product solving and how is that benefiting you?
Any downtime, it doesn't take an hour it usually back to normal in just 30 minutes
Improved Zendesk support tool, very useful
What do you like best about the product?
I really like the look and feel and the translate option.
What do you dislike about the product?
It would be great not to manually merge tickets from the same user; it could be done automatically.
What problems is the product solving and how is that benefiting you?
It's making our day-to-day tasks more agile.
Fully-featured platform with great support
What do you like best about the product?
Fantastic integration with call provider, knowledgebase and ticketing system. The "customer overview" panel gives great insights as to what the customer has already tried, previous tickets, phone call recordings and self-help articles they've viewed in the knowledgebase.
What do you dislike about the product?
Initially, it was tricky to find out how to contact support and I didn't really like the idea of using a 'chatbot' for this - but it ended up working OK and they solved my query.
What problems is the product solving and how is that benefiting you?
Zendesk gives us a single customer view and a single source of truth from a support and reporting point of view. This means less time taken to solve tickets, as we can see what they've already tried - and tie that in with previous issues they may have been experiencing.
The top-tier CRM
What do you like best about the product?
It's most helpful to have integrated support channels. I can help customers across chat, email, and phone without having to go digging for info on previous tickets or calls. They also have a very in-depth support guide so you can help yourself. If you do find yourself needing to speak with someone, the response is always prompt and thorough!
What do you dislike about the product?
It would be better if we needed fewer apps to integrate small details and instead had more built-in functionality. If you want to set up chat triggers to send proactive messages on your site, you can't do that without disrupting the mobile site completely - the overlay popup makes the site unuseable on mobile until the chat is engaged with or dismissed, which is a huge miss.
What problems is the product solving and how is that benefiting you?
It allows us to easily reach out to our customers across a variety of channels and makes it so our assistance is as seamless as possible. Having the ability to be proactive is always better than reactive.
a very beautiful experience
What do you like best about the product?
its fluidity, its interface, the integration or cloning of the latter into the application
What do you dislike about the product?
the observed bugs, too many triggers, no ticket assignment
What problems is the product solving and how is that benefiting you?
traceability with respect to the agents, followed in real time
Zendesk makes support easy
What do you like best about the product?
Being able to pull up metrics without having to set up complicated dashboards is a great feature in Zendesk. Along with this, the customization of all modules inside a dashboard has been able to provide the right metrics to the right people.
What do you dislike about the product?
Sometimes it takes anywhere from 5-15 minutes from applying a change on the backend in a form or field for it to show on the Agent's view on the front end. This can be annoying when trying to make running changes and testing them.
What problems is the product solving and how is that benefiting you?
Zendesk is becoming a prevalent part of our support ecosystem. Being able to easily check in on tickets from a higher overview is what we are needing after making the change to not work out of support inboxes.
Quick and Effective Support from Zendesk
What do you like best about the product?
They are quick in replying to queries/support requests.
What do you dislike about the product?
While logging in a request in the chatbot for the first time, there is a word limit. Sometimes, it is not possible to express the problem in that word limit.
What problems is the product solving and how is that benefiting you?
Whenever any technical or Admin related issue occurs, Zendesk Support Suite is the best place to go to resolve that.
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