Zendesk Suite
ZendeskExternal reviews
6,644 reviews
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Experience with Zendesk
What do you like best about the product?
Zendesk has always been the easiest-to-navigate CRM tool. However, recently, the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What do you dislike about the product?
the upgrade done with the agent workspace is not something I appreciate, I still understand their goal. Its just that, maybe instead of removing the old features, give people the option of whether to stay on the old UI or the new one.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
What problems is the product solving and how is that benefiting you?
It resolves our issue on tracking the agents performance easily with the help of explore. It also helped us manage the ticketing and chat inquiries easily with the help of the chat, support tool.
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
The name Dasdasdasd meaning and personality analysis. Only few know their names true essence. Discover Your Names Hidden Meaning. Colorful and fascinating you are an amazing person with a magnetic personality! Loving life and its pleasures never depriving yourself of earthly pleasures.
Materialistic desires and wishes are always top priority if you have a say in it. Things have to move or change constantly you are not one for standing still. Sometimes overexcited, but mostly dynamic and enterprising.
Bottom line?
An intuitive idealist who needs to be recognized in order to feel fulfillment. This type of need can possibly turn into a weak point. Your unique way of communication can be seductive and full of pleasure.
Curious and thirsty for knowledge you need to understand the surrounding world. Independent by nature. Constantly aspiring towards freedom, while needing to have a home port!
Great, Efficient Support Every Time!
What do you like best about the product?
An efficient tool for getting support options.
What do you dislike about the product?
The amount of time it took to get the call to get the solution.
What problems is the product solving and how is that benefiting you?
Quick reference guidance to corresponding articles and knowledge base.
Zendesk - Easy to use yet flexible customer support system
What do you like best about the product?
Zendesk's API's are wonderful - if the feature doesn't already exist, it's easy to build it. Or don't customize it much at all--that'll work just fine as welll.
What do you dislike about the product?
Zendesk can become a little unwieldy at large scale - managing the business rules of 9+ support teams be tough if they aren't rigorously documented. The trick is to manage them programmatically via API, but that's difficult to implement if it wasn't initially setup this way.
What problems is the product solving and how is that benefiting you?
Complex workflows can be automated, with a ticket popping up for each agent when necessary for them, and otherwise disappearing while others work on the task at hand.
Easy to Use
What do you like best about the product?
Easy to create an organized knowledge base for any internal manuals and external customer support. We can limit the time troubleshooting, for our clients.
What do you dislike about the product?
When creating a post, you are limited to simple tools. Lists can only be either numbered or bulleted, including images is a nightmare.
What problems is the product solving and how is that benefiting you?
Ticket management and customer support.
good customer experience
What do you like best about the product?
i only started using zendesk recently but i like how easy and fast you can get used to it and the way it works
What do you dislike about the product?
Sometimes it's hard to find answers for some of its options , and the new update is kind of hard to get used to it
What problems is the product solving and how is that benefiting you?
it's really easy to converse with customers and get to know their issues and have time to process their requests and able to use the internet while chatting with them to give them answers
Competition For Freshdesk
What do you like best about the product?
We have implemented a dashboard to track SLAs and breach in response time
What do you dislike about the product?
Emailing people with upcoming breaches in SLAs, which was previously mentioned as well.
What problems is the product solving and how is that benefiting you?
It is a cost-effective alternative to Freshdesk, that facilitates not only customer-to-customer communication but internal communication as well. The multi-tab functonality adds a nice touch to those who wish to have all priority communications scheduled in order to action.
I feel Zendesk is really helpful for support point of you. You will get wide functionality.
What do you like best about the product?
1. Easy and crisp analysis of the data.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
2. Multiple communication channels and their plug-and-play kind setup.
3. Simplified and focused user experience.
What do you dislike about the product?
1. Limited external free applications.
2. Delay in solving queries.
2. Delay in solving queries.
What problems is the product solving and how is that benefiting you?
Zendesk support helps us to cater to requests from our clients in the form of email and chat. It allows us to streamline our support workflow in a very efficient way.
Friendly user and all that you need is in one page. It's like we've got it all for you
What do you like best about the product?
The most helpful is automatic ticketing, where when you receive an email, it will have an automatic code.
What do you dislike about the product?
My dislike is the triggers since I'm just new. But eventually I will understand this.
What problems is the product solving and how is that benefiting you?
Our Ticketing System, our previous CRM have a lot of buttons before saving a ticket. Unlike Zendesk it is in one place with simple name/tags.
Zendesk helps a lot my day to day at work. Makes problem solving easier
What do you like best about the product?
Integration with other platforms, mainly gmail and whatsapp. The distribution of activities in a large team, becomes simpler. Communication with the customer is more effective.
What do you dislike about the product?
The need to close an active ticket, so that another ticket can be started, with the same customer but a different technical operator starting the chat. My company has several employees talking to a customer at the same time.
What problems is the product solving and how is that benefiting you?
The biggest benefit is related to the quality in time of the answers provided to my company's customers. In addition, the working time of technical operators has increased in quality. Support is always working to help us at this purpose of a better working time.
Fast and intuitive system.
What do you like best about the product?
Quick resolution in support, polite and courteous service, intelligence in functions.
What do you dislike about the product?
Most of the information is in English, making it difficult when we are not very fluent in the language.
What problems is the product solving and how is that benefiting you?
Adhesion of new services for the use of WhatsApp
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