Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Zendesk the only app you need for your team!
What do you like best about the product?
Ive been using zendesk for 8 years now. i love how easy the app is in terms of reporting and as a communication tool.
What do you dislike about the product?
bot needs to be trained more. otherwise the tech support are great!
What problems is the product solving and how is that benefiting you?
they're helpful and educating their user on the same time when we reported any issues encountered. resolution time are excellent!
Zendesk is one of the best suites for your needs
What do you like best about the product?
The ticketing system is one of the most fantastic parts.
What do you dislike about the product?
After two years of using it, I cannot say that I dislike something about it.
What problems is the product solving and how is that benefiting you?
The interface is so familiar and easy to use. Also can make a lot of options on it like automation, categorization, etc.
Great support
What do you like best about the product?
It was quick and easy, with real-time assistance.
What do you dislike about the product?
I did not dislike anything. Everything was great.
What problems is the product solving and how is that benefiting you?
Troubleshooting Zendesk Guide -- when the articles weren't enough support.
Great customer experience tool
What do you like best about the product?
I love how all agents can see reply, and track tickets
What do you dislike about the product?
I dislike some rigid features like statuses
What problems is the product solving and how is that benefiting you?
Zendesk helps us provide top notch customer service to our customers
Easy transition great workflow
What do you like best about the product?
Ease of information access, easy to train team and quick to pick up
What do you dislike about the product?
not being able to forwrd a ticket, time when you need to resend information from a closed ticket
What problems is the product solving and how is that benefiting you?
Tracking the workflow of the team, and checking with resolution times and performance
Great service, even for support agents!
What do you like best about the product?
Being able to connect by email/chat with a support representative to make the most out of Zendesk is a great feature of the Zendesk Support suite. ZD is a robust tool, and it can be challenging to know all the functions that it offers for an Agent/Admin. I'm also excited about the reporting capabilities of Explore. Our main need of Zendesk is to report themes and trends that come in from our customers, and I love ability to report on tags to understand what our customers want without having to drill into every since ticket that comes our way.
What do you dislike about the product?
I wish there were more live, topic based trainings for Admins on how to use the platform. I learn so much as I go, and I've taken self-paced help, but my learning is usually baptism by fire. I do wish that the reporting capabilities were more user-friendly, and dashboards were more visually appealing to tell a story to anyone that sees it. I report to leadership themes and trends on a weekly basis, and I'm having to capture information from multiple dashboards since I haven't mastered how to make one robust dash that can showcase everything I want it to.
I also wish I have more time to learn what I can do with our Zendesk Guide feature, as I need it to only offer information to a sub-sect of users.
I also wish I have more time to learn what I can do with our Zendesk Guide feature, as I need it to only offer information to a sub-sect of users.
What problems is the product solving and how is that benefiting you?
Zendesk Support suite is solving my reporting and tracking problems right now. I do wish that it were a bit more intuitive for me on how to use it (I do feel like I'm missing a few tricks of the trade), but I'm scouring through help center articles all the time to expand my knowledge.
Zendesk is great!
What do you like best about the product?
Zendesk has a really clean, intuitive user interface and it helps us make sure customer questions and requests don't slip through the cracks.
What do you dislike about the product?
You can get so many features that managing them all can get complicated.
What problems is the product solving and how is that benefiting you?
We have to offer a channel for customers to contact us about any problems they run into with our software, and Zendesk helps us manage our responses.
Zendesk is the easy way to manage Customer Support Tickets
What do you like best about the product?
Tickets are easy to "customize" with an inbox that separates them into things like "open, new, pending, deleted, spam, recently solved, etc". You can auto-assign tickets to agents but also just have the agent "take" a ticket, and it will show up in the boxes (all of them ) assigned to that agent. A nice feature so that you know which ones are yours.
What do you dislike about the product?
My dislike is only because I don't "use" all the features. The admin side is full of tools that don't pertain to me, but that's not bad. It just makes it a wee bit complicated to "find" the things I need. But that also means there are many features to agree with and complement many different business needs.
What problems is the product solving and how is that benefiting you?
Ticket assignment, ticket creation, ticket tracking, pending issues, open issues, problem solving and tracking (we have integrated with Jira, Metabase and a few other useful tools)
Agent not only looked into it but sent us a troubleshooting guide for future issues.
What do you like best about the product?
Super easy to use and setup. Help is good too.
What do you dislike about the product?
I dislike that there isn't a sound option for incoming tickets.
What problems is the product solving and how is that benefiting you?
The ability to watch other coworkers work to know if people are pulling their weight.
Review for Zendesk
What do you like best about the product?
best ticketing app and to track the customer issues on a real time
What do you dislike about the product?
Moble app is bit complicated to use and but difficult to understand
What problems is the product solving and how is that benefiting you?
zendesk is helping for the best customer experience and to track the cutomer issues and resolved them in real time
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