Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Quick and efficient service
What do you like best about the product?
Communicated quickly with agent through chat.
What do you dislike about the product?
It's not a great experience having to communicate with the bot first.
What problems is the product solving and how is that benefiting you?
Unable to communicate with customers via text, they are making it possible to resolve this.
Best ticketing tool I have ever used
What do you like best about the product?
Easy to use, customizable with macros to automate certain processes.
What do you dislike about the product?
There's a slight window of opportunity for errors when sending a message, and internal notes are sent as customer-facing messages or viceversa,
What problems is the product solving and how is that benefiting you?
Manage customer tickets both from tier1 support and escalated teams
Zendesk Overview
What do you like best about the product?
The icon top bar is so helpful when making outbound calls. Also, the PB button is easier to use when getting a ticket.
What do you dislike about the product?
I don't see anything to dislike zendesk. I hope it will have a theme and be more colorful for improvement.
What problems is the product solving and how is that benefiting you?
It helps us to solve unnecessary tickets and filtered the important ones.
Zendesk Support Suite Review
What do you like best about the product?
Fast acting tech supports, easy navigation
What do you dislike about the product?
Occasional disconnecting chats, sometimes might be a bit laggy
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solved minor lagging
Click and precise answer by the Zendesk Team!
What do you like best about the product?
As for my experience so far, I'm 100% pleased. The agent (CJ) was cordial, answered quickly and their answer was exactly the guidance that I needed! Now I have the information I wanted to help me solve my problem.
What do you dislike about the product?
I can't think of any downside to using the system
What problems is the product solving and how is that benefiting you?
I had a problem regarding archiver tickets, and thanks to the agent who helped me through the Zendesk Support Suite, I now can fix the issue I had and improve the processes of my Team's Zzendesk dashboard.
Simple, Easy, Efficient.
What do you like best about the product?
Simple and easy to use, this helps users to track create and handle escalations fluidly. It makes communicating with various teams seamless.
What do you dislike about the product?
The only downside here is the limited trigger for internal and external notes.
What problems is the product solving and how is that benefiting you?
This program makes everything transparent between various service agents, which avoid repetition and waste time
My experience with zendesk has never been this amazing
What do you like best about the product?
I like how it operates and it's very user-friendly even newbies on our team can easily know how to properly use zendesk. It's also helping companies grow in many different ways.
What do you dislike about the product?
None so far, I don't see any issues with zendesk when I'm using it. I cannot pinpoint any issue or anything that can be worked on zendesk for now. We will leave another review incase we encounter any issues with it.
What problems is the product solving and how is that benefiting you?
It's solving all of our client's concern and it's benefiting our team because we can easily navigate zedesk and check all the possible resolution we can provide to our clients.
Highly Recommend
What do you like best about the product?
The platform is organized and provides excellent metric tracking. Easy to navigate and there are many articles to provide further assistance when necessary
What do you dislike about the product?
Some things have not been the most user friendly and take reaching out to support to figure out. However, help articles are very useful
What problems is the product solving and how is that benefiting you?
zendesk keeps tickets very organized and provides SLA's so that the team is on top of responding back to customers in a reasonable amount of time
Great help
What do you like best about the product?
The speediness of the service and how the agent was able to explain, show articles and verify if I had fixed the issue. I have never worked with any other company other than Zendesk
What do you dislike about the product?
That the articles weren't as helpful as they could have been, and it took to me having to just request a live agent to get my problem solved. Maybe revisiting the articles and adjusting different topics
What problems is the product solving and how is that benefiting you?
I didn't quite understand something I was doing, and by that it caused something else to happen. It benefits me because I'm able to get the help and the support i need to solve my problem
Zendesk
What do you like best about the product?
Being able to assist, communicate and provide a service to the customers. You will also see the priority tickets that need to be actioned first and help you to determine if the tickets are going to be breached.
What do you dislike about the product?
I don't currently see any downsides to using the Zendesk Support Suite. In fact, every feature operates perfectly. I also like that there is an option where you can see the guide and chat with the support if there is any problem.
What problems is the product solving and how is that benefiting you?
Zendesk assists us in automatically resolving tickets that don't require further action, saving us time since we monitor fewer tickets and have less pending requests in our buckets.
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