Zendesk Suite
ZendeskExternal reviews
6,474 reviews
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Wonderful Support
What do you like best about the product?
Zendesk is easy to use. Wonderful customer service
What do you dislike about the product?
Sometimes we encounter issues with tickets
What problems is the product solving and how is that benefiting you?
IT related issues. Setting up new email accounts, troubleshooting
Recommendations to others considering the product:
Go for it!
Clean platform with straight forward features
What do you like best about the product?
The chat desk is clean and easy to use. I like that you can see previous conversations with a visitor and what FAQs they visit while in the chat.
What do you dislike about the product?
With multiply agents online at once, I wish you could see the how many chats other agents were in at any given time.
What problems is the product solving and how is that benefiting you?
Have live chat available cuts down on phone calls and emails coming in during business hours.
Recommendations to others considering the product:
Take advantage of all of its features.
Zenefits Support
What do you like best about the product?
It's extremely intuitive to use and manage.
What do you dislike about the product?
I don't love the reporting piece of the product.
What problems is the product solving and how is that benefiting you?
It helps our Support Team get to tickets efficiently.
Recommendations to others considering the product:
Improve the reporting. While it's extremely easy to use, reporting on metrics from Support tickets is lacking.
Couldn’t wait until we got something new
What do you like best about the product?
Nothing, the program ran very slowly.
What do you dislike about the product?
The program ran slow, and it was hard to teach new employees how to use.
What problems is the product solving and how is that benefiting you?
We are no longer using the program. We realized that we needed a more updated program that could help us keep better metrics for our employees. And a better way to communicate with our customers.
Not complicated lots of integrations
What do you like best about the product?
Not complicated, lots of integrations to hook into
What do you dislike about the product?
I don't think it friendly to multi-tenet situations
What problems is the product solving and how is that benefiting you?
An easy to use and administer incident management system
Easy to use browser based Helpdesk software
What do you like best about the product?
It has a well thought out design and makes it easy to find tickets. It makes it easy to find and respond to tickets. I like being able to customize the ticket views as well. I love how easy it is for all of our techs to assign ourselves tickets, and I love that we can easily get insight into who has been responded to and who is waiting for help.
What do you dislike about the product?
I wish you could insert an image as opposed to attaching it. This makes it easier for customers to see screenshots. The customized views do not show up in the Android app, this makes it hard for me to use them. I wish there were more columns on the main screen. I want to be able to see what company the requester works for, or at least their email address.
What problems is the product solving and how is that benefiting you?
Having all of our clients send work requests to a single place where we can easily delegate tasks and keep up with new requests.
Easy visibility to the business
What do you like best about the product?
Team collaboration, integration with jira and slack. Dashboard and reporting.
What do you dislike about the product?
mobile app could be better, the reports are not easily customizable
What problems is the product solving and how is that benefiting you?
Visibility to customer issues
Zendesk review for g2
What do you like best about the product?
The ability to update the status for users to see and email use for ease - people don’t need to open up a separate website
What do you dislike about the product?
How it reopens if they email “thanks” or reply once it’s already been marked as solved
What problems is the product solving and how is that benefiting you?
Office management and I.T support.
Great interface but very limited
What do you like best about the product?
I love how quick the interface is and how easy it is to see all the comments and updates. Very easy to use too.
What do you dislike about the product?
The reporting too is so limited . If you're just looking to see who's closing tickets thats fine but nothing else can be reported. Trying to export a lost of tickets is tough since tickets are archived.
What problems is the product solving and how is that benefiting you?
Case management
Great ticketing software
What do you like best about the product?
It's easy to keep track of tickets and issues, the user interface is unique but doesn't interfere or confuse
What do you dislike about the product?
Can't always categorize tickets in similar groups. There wasn't a way to group separate tickets for investigative purposes
What problems is the product solving and how is that benefiting you?
Issues and problem tracking
Recommendations to others considering the product:
It's a decent software for smaller companies but if it's within your budget opt for a more robust solution
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