Zendesk Suite
ZendeskExternal reviews
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My experience troubleshooting a Zendesk Talk issue with Zendesk Support
What do you like best about the product?
It's most helpful to have access to the support function within the system being used by the agent. This accessibility makes it easy to share details of the issue in the system while you're on the line with the support person.
What do you dislike about the product?
While the conclusion of the issue with the support agent was helpful, I was asked to contact the account Admin for further support. I may need some more information here, but it would've been good to know more about what to ask Admin.
What problems is the product solving and how is that benefiting you?
Resolving communication issues with customers via various channels helps to attend to more customers quickly, which in turn means more business for the company.
Zendesk Review
What do you like best about the product?
Ease of use and tracking abilities.
Macros.
Macros.
What do you dislike about the product?
Some limited features.
Custom fields can't be used in some automations.
Custom fields can't be used in some automations.
What problems is the product solving and how is that benefiting you?
Upgrades such as Agent Workspace to make every aspect available in one area.
Zendesk Support
What do you like best about the product?
Zendesk is really easy to use. The system can be used immediately. The tickets are simple to connect. By just typing a keyword into the search bar, you can quickly get the information.
What do you dislike about the product?
Some buckets in Zendesk were not able to access. Maybe it is the platform's security feature that only the admin can access. Sometimes the playlist button is no working properly.
What problems is the product solving and how is that benefiting you?
Linking information to one another is very helpful. You can quickly investigate the missing information on this platform because it is already link to other applications.
Zendesk Support Review
What do you like best about the product?
It comes with a different kind of features. Zendesk helps us to properly and efficiently work on the task assigned to us. By the use of this tool, our job is much more easier
What do you dislike about the product?
None so far, because of Zendesk storing all our needed data for us to be able to assist our client for their travel needs and request. This is very promising tool.
What problems is the product solving and how is that benefiting you?
It provides completed details for the contact reasons. This tool is very user-friendly tool which allows user to work faster, easier and much more effective. Very great help!
excellent is enriching
What do you like best about the product?
assignment of tickets, the triggers, the assignment
What do you dislike about the product?
the observed bugs, the traceability of the deleted tickets
What problems is the product solving and how is that benefiting you?
the quantitative and qualitative tracking of tickets, the interface.
Zendesk Accessibility
What do you like best about the product?
It provides dependable service with comprehensive features intended to aid our business in improving interactions with customers. It is a very user-friendly tool that is simple to use.
What do you dislike about the product?
So Far, the only thing I don't like much about Zendesk is the internet connection dependability of this tool. Whenever I have an internet connection problem, Zendesk will also slow down.
What problems is the product solving and how is that benefiting you?
By giving you access to various services, including statistics, a knowledge base, chat, etc., Zendesk enables you to resolve client issues in the best possible way. With the help of analytics on Zendesk, you can easily access customer data and take the necessary actions to enhance the customer experience and keep them.
April's Review
What do you like best about the product?
How easy ZenDesk is to use, train, configure, customize & implement.
What do you dislike about the product?
There are a few limitations in our Professional Suite & upgrading to Enterprise is too expensive for our organization.
What problems is the product solving and how is that benefiting you?
We have built our business around leveraging ZenDesk, instead of Salesforce, because it's mainly pre-built & so simple to manage.
Zendesk for all the support needs
What do you like best about the product?
Zendesk provide us with all the tools that we need on an business support world. From Guides, to Ticketing world, Live Chat, Talk Support etc. With one subscription you can have these variants of support tools.
What do you dislike about the product?
There is no live support from the zendesk support team if we have any issues going on, we need to reach the CSM if we need any immediate help.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us to provide support to our customers and users
Zendesk review
What do you like best about the product?
I really like the way tickets sort into tabs. Batch selecting and assigning, formatting, and the article creation are all very helpful.
What do you dislike about the product?
The way forwarding works is slightly unclear. I would like it if macro's appeared where I have last selected, rather than always at the bottom. I would really like it if there was an undo-send option. Searching for tagged tickets isn't always easy.
What problems is the product solving and how is that benefiting you?
Zendesk helps me work through all emails customers send my company and make it possible to respond to 100% of the support emails we receive.
The perfect tool for running your customer support organization
What do you like best about the product?
I have been using Zendesk since 2015 (7 years at the time of writing this review). I have seen it go through a sea of change. Things, I like:
- Queues
- Analytics (Zendesk Explore). It's an excellent tool to make tactical as well as strategic decisions.
- Automation
- Triggers
- Integration (It's fantastic to get slack notifications when events on tickets happen)
- Help Center (If you want to run a Knowledge-Centered Support, Zendesk Guide is simply awesome). I love the folder structure, role-based access control, web analytics including integrations with Google Analytics
- Queues
- Analytics (Zendesk Explore). It's an excellent tool to make tactical as well as strategic decisions.
- Automation
- Triggers
- Integration (It's fantastic to get slack notifications when events on tickets happen)
- Help Center (If you want to run a Knowledge-Centered Support, Zendesk Guide is simply awesome). I love the folder structure, role-based access control, web analytics including integrations with Google Analytics
What do you dislike about the product?
- The mobile interface is extremely limited and tough to navigate
- Inability to put custom fields in the End-user's (on help center) view of their tickets without putting coding efforts
- Email support. This is especially a weak point. Their response time is huge. However, the chat support is relatively faster
- Inability to put custom fields in the End-user's (on help center) view of their tickets without putting coding efforts
- Email support. This is especially a weak point. Their response time is huge. However, the chat support is relatively faster
What problems is the product solving and how is that benefiting you?
- The entire Support load (tickets, chats, tweets)
- Zendesk Guide helps me run a Knowledge-Centered Support, where customers get to self-serve themselves using Knowledge Base Articles. This means they no longer need to contact the support team (Metric to check: Deflection)
- Zendesk Guide helps me run a Knowledge-Centered Support, where customers get to self-serve themselves using Knowledge Base Articles. This means they no longer need to contact the support team (Metric to check: Deflection)
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