Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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User friendly. Easy to navigate.
What do you like best about the product?
Its is easy to check the tickets, Easy to find out and search for the related tickets you are looking for. The platform is not time-consuming if looking at things.
What do you dislike about the product?
Nothing actually. as mentioned above it is very easy to navigate.
What problems is the product solving and how is that benefiting you?
They are quick to respond. It helps me to work easily and efficiently. It makes the work less hassle.
Prompt and helpful support
What do you like best about the product?
Easy to access support information, but when I couldn't find the solution I was looking for, they were happy to p;oint me in the right direction.
What do you dislike about the product?
It turned out that both solutions offered by tech support *were* on the Zendsek support site, but during my initial search, I only ran across one of them.
What problems is the product solving and how is that benefiting you?
They've helped me immensely with triggering and tagging issues.
Prompt, Detailed Responses that resolve the query.
What do you like best about the product?
The solution provided was detailed, simple and relatively fast to receive. The language used was easy to understand and follow through to the extent that was needed for this assignment.
What do you dislike about the product?
I would have preferred to speak with someone on live chat faster than it happened. I was stuck talking to the bot for some time before i could leave a message and resolve this to the extent i would like.
What problems is the product solving and how is that benefiting you?
Queries to do with my Zendesk experience, in this instance I needed to pull some data for a colleague, i was struggling to pull all the data i needed but the support resolved this
Easy setup and great support tool
What do you like best about the product?
Zendesk is a great tool to have on the website to provide excellent customer service. It was easy to deploy onto our website and activate the necessary channels. I was surprised at how easy it was to personalize the settings and how responsive they were.
What do you dislike about the product?
I would like to see a more user-friendly way to access the agent workspace as well as the admin sites. I think if the two were merged or the interface was made in a way that allowed the agent/admin to switch easily between them.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite it helping to support customers with the technical challenges on the website and offers assistance with purchasing or sales inquiries. It helps to keep communication clear and organized.
Covers everything we needed for omnichannel and global support
What do you like best about the product?
The setup and integration into our systems was straightforward and not as cumbersome as other CX platforms. We were able to get a handle on completing the setup for multiple brands and languages in no time.
What do you dislike about the product?
Very few - We work with multiple brands so duplicating support articles would have saved a lot of time, but other than that, it's been a positive experience for our agents and customers so far.
What problems is the product solving and how is that benefiting you?
Easily handling a team of agents(and customers) located across the globe.
Fast & Quick Communication!!!
What do you like best about the product?
I like that even though I was chatting with a bot, someone contacted me via email within an hour.
What do you dislike about the product?
I enjoyed the service, no dislikes. The service was quick, and the communication was excellent!
What problems is the product solving and how is that benefiting you?
IT technicans can communicate and track ticket progress from one screen.
I had a very quick and acccurate turn around on my questions.
What do you like best about the product?
It was Effortless to use. The Quick response was cheerful and helpful.
What do you dislike about the product?
There is a need for a more extensive library or a list of known ways to use. The library is very simplistic and could use more technical information.
What problems is the product solving and how is that benefiting you?
I was looking for a way to report on Time online in a historical sense. But unfortunately, it is not available at the this time. Please address.
Review for Zendesk
What do you like best about the product?
The helpdesk is supportive.
It helps users in effective and timely manner.
It helps users in effective and timely manner.
What do you dislike about the product?
Sometimes it takes quite a time to solve the issue, but that's understandable as everything has its own tat.
What problems is the product solving and how is that benefiting you?
It helps us in resolving our issues on a timely basis.
Easy to use and efficient.
What do you like best about the product?
The help is immediate if you're having an issue and zendesk allows two logins for the phone app for both my companies.
What do you dislike about the product?
The reply to a ticket sometimes gets lost in client's inbox.
What problems is the product solving and how is that benefiting you?
It has helped me with adding my consultants as well as branding.
Fantastic work with Zendesk
What do you like best about the product?
What I like the most is I can easily search for related cases along with my existing ticket.
What do you dislike about the product?
The least helpful I can say it's very easy to access and provides everything that I need.
What problems is the product solving and how is that benefiting you?
Zendesk support and solves the issue of existing, past-dated, and future problems. With the help of Zendesk, I can locate the solution and possible options.
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