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Zendesk Support has been very helpful and kind.
What do you like best about the product?
Quick, efficient and very motivated support.
What do you dislike about the product?
Not all the features I need support with are available in my paid plan.
What problems is the product solving and how is that benefiting you?
Topics related with coding and triggers. However most of them the support is not able to help as they are features from higher plans.
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More than sufficient for our internal helpdesk!
What do you like best about the product?
It's remarkable how easy it is to integrate third-party applications (via apps or API) to make up for any shortcomings Zendesk has (such as Microsoft Forms, Zoom, and MS Teams).
What do you dislike about the product?
Behavioral data (e.g., agent login-logout data) and audit logs are not as complete as I would have liked. It would be great if all actions in Zendesk can be tracked by administrators, like how Events are in Zendesk tickets.
What problems is the product solving and how is that benefiting you?
Zendesk Support has made handling requests easier. It has been useful for our Corporate IT and HR departments, especially in how we can separate our agents into groups to handle and organize specific issues or requests. Much much easier than handling these in our mailboxes!
Zendesk is an easy to use application
What do you like best about the product?
Zendesk makes it easy to create workflows and change processes through a good UI.
What do you dislike about the product?
There are multiple places to make changes and it is not always clear what one to use.
What problems is the product solving and how is that benefiting you?
Zendesk support is helping us solve the need to have all interactions in one location.
ZD review
What do you like best about the product?
I like how robust the system is and how easy it is for quick and small deployments
What do you dislike about the product?
Being a support suite, the support is not very good. Email support has been hidden. Bug tickets should stay open until resolved, but are automatically closed. Bug tickets are not tracked properly and/or fixed efficiently.
What problems is the product solving and how is that benefiting you?
We are able to offer channels for customers to submit requests and staff to track and resolve them efficiently.
Amazing
What do you like best about the product?
For me, what I like and use most about Zendesk is the ability to keep everything organized. Zendesk has helped me a lot in assertive communication with the company's customers, mainly due to the way it organizes my inbox and all emails.
What do you dislike about the product?
The only thing I can really say that I don't like is the way in which all the available tools are laid out, sometimes you have to search for a while to find the most appropriate help, the good thing is that the tool exists, but you just need to find her.
What problems is the product solving and how is that benefiting you?
The main problem that Zendesk is helping to solve is organization and fluid and assertive communication with the company's customers. Several times we have had problems with not locating the communication with the client or even not doing this communication due to lack of organization. Now everything has gotten easier.
For all the hours
What do you like best about the product?
I like the opportunity to use a business application through which we can have broad communication with both our clients and internal employees. Being able to have a set of accessibility features, such as integrating Gmail with Zendesk.
What do you dislike about the product?
Some functions are extremely easy to use, however for a beginner it is very complicated, therefore it would be interesting if these functions were redone, to make life easier for a new collaborator who has never used Zendesk.
What problems is the product solving and how is that benefiting you?
At the moment I am not having any issues with Zendesk support, however, I would like to point out that I have had to use it before, and I noticed that the employees are extremely agile and kind, so if I ever have a problem, I know I could rely on the support to assist me.
The best experience
What do you like best about the product?
Unifies communication, for this reason it is very efficient and makes communication cleaner and smarter
What do you dislike about the product?
Bureaucracy to add customers and eventual bugs in platform
What problems is the product solving and how is that benefiting you?
Agility in the solutions, this means that there are no lengthy interruptions in communication
Best tool for Helpdesk and Customer Support
What do you like best about the product?
We have been using Zendesk from more than 7 years i find this is very good tool. Email and Social channel integration makes everything at one place
What do you dislike about the product?
I don't see any negativity in this product.
What problems is the product solving and how is that benefiting you?
We have integrated facebook and twitter in this which made us easy for administration and reporting.
Best ever CRM tool
What do you like best about the product?
Data management is easy and conversion and interpretation is simple to analyse. Search bar and sub tags makes things easy to search for a ticket. UI is easy to use and sending professional emails and adding internal notes with different layers makes the workflow easy.
What do you dislike about the product?
When working on multilevel tickets because of lots of data, there is a lag as page gets heavy to process fe data.
What problems is the product solving and how is that benefiting you?
Evaluation of report and and analysis of data makes performance tracking simplified. Time saver when it comes to doing multiple data work.
In general i have a feeling that Zendesk is the cahmpion of customer support
What do you like best about the product?
THat i have the change to change and make the program as useful as i need it. They also provide quick and actionable service, when needed. Very helpful and strong partnership.
What do you dislike about the product?
I need a better survey tool. I cannot understand why Zendesk hasnt created a better tool, and now i see they by them sef use Get Feedback. Furthermore some more possibilities on text would be appreciated.
What problems is the product solving and how is that benefiting you?
We have the best possible support team, where data is saved in a smart way. Its easy to work across borders and its easy to optimized to the best use for us. A lot of benefits.
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