Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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How likely is it that you would recommend Zendesk Support Suite to a friend or colleague
What do you like best about the product?
Very user friendly and easy on the eyes.
What do you dislike about the product?
None so far. The features are very simple.
What problems is the product solving and how is that benefiting you?
I'm on a customer support role and it always delivers. I can easily navigate Zendesk and it makes me very productive at my role.
Excellent ticketing system
What do you like best about the product?
Very intuitive user interface. Easy to customize ticket fields and add triggers and automations. Good mobile app as well for iOS. Simple and effective for our business needs.
What do you dislike about the product?
We've been grandfathered on an older plan so we get many features that are now additional add-on costs.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to handle all incoming support tickets from our clients. Zendesk makes it easy to track, reply, resolve and audit tickets.
Executive Assistant
What do you like best about the product?
Customer support is easy to reach without going through series of questionaires.
What do you dislike about the product?
Some of its terminologies are different from that of a regular email. The rest, easy to navigate
What problems is the product solving and how is that benefiting you?
Very organize and easy to handle ticketing system. No need to hire a geek to handle it.
Feedback for Zendesk
What do you like best about the product?
It's pretty good and easy to use zendesk. Rather than Salesforce, it seems slightly more fluent and easy to use. I have never found any disparity using zendesk support. dcadnbcdhyvbdvdsbvydshbvdivi sbdya
What do you dislike about the product?
Nothing as such. Everything is good about zendesk. Sometimes, it gets stuck, and a lagging issue occurs; it also can be a part of the network but has no reason to dislike zendesk.
What problems is the product solving and how is that benefiting you?
The update issue was resolved very quickly. We deal here in member services, and every ticket must be handled very efficiently. Zendesk is a complete support system for that.
Zendesk has been a game changer
What do you like best about the product?
East to navigate, easy to filter our incoming customer communication
What do you dislike about the product?
Explore datasets are a little confusing to me, but I am working on learning how to use it better,
What problems is the product solving and how is that benefiting you?
It allows us to prioritize urgent issues, and helps maintain customer communication
Chat and Public Reply were not working and Agent was able to solve the issue
What do you like best about the product?
Easy to access and the FAQ let me see if I was able to correct the issue first. Then the Chat allowed me to reach an agent quickly
What do you dislike about the product?
It took a minute to figure out how to access it, but once I did, there was no problem
What problems is the product solving and how is that benefiting you?
There are tons of benefits that we use it for
Streamline Customer Communication & Data Reports
What do you like best about the product?
I love creating fields, forms, and tickets by myself and feeling like a pro!
What do you dislike about the product?
There is little that I dislike about Zendesk! However, an incoming email filter would be excellent.
What problems is the product solving and how is that benefiting you?
I have contacted Zendesk Support multiple times, and my questions are answered each time quickly!
The most user-friendly CRM I've ever used
What do you like best about the product?
I like that the interface is user-friendly, it is very easy to locate what you need for your job purposes. It looks nice on different devices, which makes it even better.
What do you dislike about the product?
I don't like that in chats mode it promts new chats even if you set yourself away or invisible. It's very annoying. Also, if you were set up as unavailable for a new assigns - the message about it keeps popping out which is also very annoying.
What problems is the product solving and how is that benefiting you?
Chatting with customers is the main purpose of the CRM, and I believe it meets our company's requirements. I used different CRMs before, and Zendesk is my favourite one.
sign in issue
What do you like best about the product?
It's fast-paced help desk assistance which is also great and works well with our organization
What do you dislike about the product?
There is not much I dislike except response time. Maybe it could be more effective for troubleshooting.
What problems is the product solving and how is that benefiting you?
We use our own business system which helps us greatly as its very streamlined and help us to troubleshoot problems and issue much more effectively
Excellent support for the less technically inclined
What do you like best about the product?
Though I wouldn't consider myself to be technologically illiterate, I wouldn't consider myself a digital guru either. The support from Zendesk has been incredibly helpful in answering all of my questions, helping me understand the systems better, and ultimately helping our team better support our customers.
What do you dislike about the product?
It's taken me a bit to figure out how to resume a conversation with the Zendesk support team, instead of starting new tickets while the original support ticket is still open/pending. Fortunately that's a simple matter that was simply an oversight on my own part.
What problems is the product solving and how is that benefiting you?
We're a small business that have been graced with a lot of growth over the last few years. So our sales and support team went from four people to about a dozen, and our customers increased accordingly. We were formerly operating out of one, single, shared inbox. With Zendesk Support, we've been able to get a handle on our inboxes, track metrics, and better track areas for improvement within the company, based on customer feedback and trends tracked by our support team!
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