Zendesk Suite
ZendeskExternal reviews
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very helpful
What do you like best about the product?
when you get the right person this can be very helpful. I have used this many times when stuck on something
What do you dislike about the product?
some people don't know what to do and how to answer. sometimes not in proper English and spelling errors
What problems is the product solving and how is that benefiting you?
several issues using the computer where I have needed to contact zendest support. overall very helpful
Like better than salesforce!
What do you like best about the product?
Zendesk has a very user friendly platform. There are a lot of different customization options as well making it more desirable than salesforce. The latest ticket features are extremely helpful for our business. Plus they are easy to read and utilize. They have a lot of great apps and they have great team support. The price is also very reasonable for what they offer.
What do you dislike about the product?
Setup was a little on the confusing side. We had a lot of issues upfront although the support we received from customer service was great. They could greatly benefit from added email options and customizations, as well as fixing some "bug" issues as some of the features can be a little glitchy.
What problems is the product solving and how is that benefiting you?
Zendesk has really helped with "cleaning up" a lot of the emails and ticket requests we had piling up in gmail. Gmail was not nearly as organized and does not have the same type of apps and ticket set ups that zendesk does.
Recommendations to others considering the product:
If this is your first time using a service such as this make sure you and staff are fully trained and understand the different ticket types because those can get a little confusing if not. Definitely give it a month or so to get familiar with and get everything set up the way you like.
So far a nice solution
What do you like best about the product?
Simple to use and offers lots of apps to integrate for a smooth workflow.
What do you dislike about the product?
nothing so far but I just started using it.
What problems is the product solving and how is that benefiting you?
handling tickets and getting work done more efficiently. Since Zendesk has lots of apps I can essentially customize the software to fit my needs.
It does the job
What do you like best about the product?
Zen desk chat works great. Connection rarely drops with customers, it allows for quick communication, and it is simple to use.
What do you dislike about the product?
Doesn't allow for multiple chats at once, but it's ok.
What problems is the product solving and how is that benefiting you?
Connectivity problems with customers. Benefits include quicker turn around times for solving their problems.
Zendesk chat call center
What do you like best about the product?
Easy to use, intergrated with company web, management and report.
What do you dislike about the product?
all of function are helpfull and satisfy my requirement. So there is no any comment dislike.
What problems is the product solving and how is that benefiting you?
Contact with customer, open case. This is very easy to followup customer satisfaction.
Customer Service System
What do you like best about the product?
I like that you can listen to live calls while an agent is on the phone with a customer
What do you dislike about the product?
I do not like some of the reporting features, they are not always accurate
What problems is the product solving and how is that benefiting you?
We are able to answer more of our incoming calls from customer with this system than we previously could with a different system
Recommendations to others considering the product:
I like the look and the layout of zendesk its ease of use and the admin features
It does the job
What do you like best about the product?
Zendesk seems to easily enable us to track our work and also has decent search functionality so that we can find similar issues to some of those we might be facing quickly. In that respect, though, it's only as good as its users.
What do you dislike about the product?
I seem to sometimes have technical difficulties, and I'm still hesitant to completely communicate things within a ticket as I'm often concerned my updates aren't always going to the appropriate people.
What problems is the product solving and how is that benefiting you?
Zendesk does help our team to pull reports that are important to our clients and important to measure our internal success and efficiency; however, I do think we could probably use it even better, and there are probably even more elements to it that perhaps we aren't aware of or don't use to the fullest extent.
Zendesk
What do you like best about the product?
The ability to share tickets with other members of the team
What do you dislike about the product?
The inability to see the ticketnif you are not a registered user
What problems is the product solving and how is that benefiting you?
Organization of Customer Support
ZenDesk review
What do you like best about the product?
It's an easy place to view, edit, and manage client questions and concerns in one place.
What do you dislike about the product?
There are certain fields missing, such as the ability to order by priority.
What problems is the product solving and how is that benefiting you?
Client concerns and questions are the biggest business issues being solved. We benefit from the feedback to enhance our services
Solid ticketing system
What do you like best about the product?
A straight forward system for managing tickets and queues. Also the ability to connect this to our surveying platform rather seamlessly was very nice.
What do you dislike about the product?
At times there were limitations as we tried to expand the usage outside of just a ticketing system.
What problems is the product solving and how is that benefiting you?
An easy and mostly seamless process for allowing support and success reps to interact and manage queues of tickets with our customers.
Recommendations to others considering the product:
Make sure to do some research. This is a great too so long as you understand exactly how it works. Ultimately we just outgrew it.
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