Zendesk Suite
ZendeskExternal reviews
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One of the best customer support softwar
What do you like best about the product?
The best thing is it brings all customer conversations email, chat, phone, social media into one unified platform,
It also make it easy for us to respond faster, track issues, and deliver a smooth, consistent customer experience.
It also make it easy for us to respond faster, track issues, and deliver a smooth, consistent customer experience.
What do you dislike about the product?
Limited customization and complex setup for beginners
What problems is the product solving and how is that benefiting you?
Centralizes all customer support, improves response time, boosts satisfaction, enables team collaboration, and offers performance insights.
Powerful and reliable tool for streamlining customer support operations
What do you like best about the product?
Zendesk Support Suite offers a unified and intuitive interface that makes managing tickets, chats, and support queries incredibly efficient. The automation and workflow features—like macros, triggers, and views—save a lot of time and reduce manual errors. The integration with other tools (like Slack, Jira, etc.) works seamlessly, which boosts productivity across teams. Reporting and analytics are also insightful and help us improve our support quality continuously. The knowledge base feature is a bonus for self-serve support.
What do you dislike about the product?
While the platform is robust, the admin configuration interface can be a bit overwhelming for new users. Customization options are plenty, but finding and tweaking the right setting often takes more time than expected. Some integrations (especially third-party) require additional effort to maintain. Also, the mobile app experience could be improved in terms of speed and ticket navigation.
What problems is the product solving and how is that benefiting you?
Zendesk helps us centralize all customer communications in one platform, improving our response time and ensuring no query falls through the cracks. By automating ticket assignment and providing AI-based recommendations, it saves agents time and enhances our support quality. It also empowers customers with self-service tools, reducing repetitive queries. Overall, it improves both customer satisfaction and team efficiency.
My professional experience with Zendesk as a fresher
What do you like best about the product?
I never found it difficult to navigate through Zendesk as with most of new softwares. It was pretty user friendly. I was able to not waste time clicking through several direction to find what I want. Because everything was intuitive and I appreciate the how I can collaborate with me colleagues.
What do you dislike about the product?
I can only find the colours being not fun.
What problems is the product solving and how is that benefiting you?
I used it to support my customers and manage emails.
Zendesk offers the best customer support resources in the industry
What do you like best about the product?
Really ease to use and offers the best customer support !
What do you dislike about the product?
You may rarely experience a technical issue, but you're sorted out as soon as possible
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is taking care of the stress of managing customer support and really help provide great customer experience.
Amazing
What do you like best about the product?
What I like best about Zendesk Support Suite is its ability to centralize all customer interactions—whether through email, chat, phone, or social media—into one unified workspace. This not only streamlines communication but also helps support teams respond faster and more effectively. I also appreciate its automation features, like triggers and macros, which reduce repetitive work, improve efficiency, and allow agents to focus more on delivering a personalized customer experience. The detailed analytics and reporting tools are another plus, as they provide actionable insights for improving service quality and team performance.
What do you dislike about the product?
What I find challenging about Zendesk Support Suite is that, while it’s a powerful tool, its extensive features can feel overwhelming for new users. The initial setup and customization require time and a good understanding of the system to fully leverage its capabilities. Additionally, some advanced reporting and automation features are locked behind higher-tier plans, which can limit flexibility for smaller teams. However, once the learning curve is overcome, the benefits outweigh the initial challenges.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving the problem of scattered and inefficient customer communication by bringing all interactions—email, chat, phone, and social media—into one unified platform. This eliminates the need to switch between multiple tools, reduces response time, and ensures that no customer query is missed. It also solves the challenge of inconsistent service quality by providing automation tools, macros, and knowledge base integration, which help standardize responses. For me, this means improved efficiency, better customer satisfaction, and more time to focus on complex issues rather than repetitive tasks.
Efficient and Reliable Tool for Multi-Channel Customer Support
What do you like best about the product?
I like that Zendesk brings all customer interactions—tickets, emails, live chats, and calls—into one easy-to-use platform. It helped me manage customer queries quickly and stay organized while working for a USA-based e-commerce company. The allocation of tickets is smooth, reporting is clear, and the integration with review and rating platforms makes it easy to track customer satisfaction.
What do you dislike about the product?
I didn't find any.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
However, here’s a small learning curve for new users, but once you get used to it, it works very well.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps manage all customer interactions in one place—tickets, emails, live chats, and calls—making it easy to respond quickly and keep track of ongoing issues. It reduces confusion by assigning tickets to the right agents and allows us to prioritize urgent cases. The reporting tools help measure team performance and customer satisfaction, and integration with review platforms makes it easier to monitor ratings. Overall, it has improved response time, increased productivity, and helped maintain a high level of customer service for our e-commerce business.
Zendesk Support Suite 10x-ing my productivity
What do you like best about the product?
Zendesk Support Suite offers an intuitive and well-organized interface that makes managing customer queries across multiple channels, be it email, chat, social media, all seamless. The ticketing system is robust, allowing for easy categorization, prioritization, and tracking of issues. The automation features and macros save a lot of time by streamlining repetitive tasks, while the analytics and reporting tools provide valuable insights into agent performance and customer satisfaction. Its integration capabilities with third-party tools make it flexible and adaptable for different workflows.
What do you dislike about the product?
While powerful, Zendesk can feel overwhelming for new users due to the breadth of its features, requiring a learning curve before teams can fully leverage it. Some advanced customization options are locked behind higher pricing tiers, which may be costly for small businesses. Additionally, the reporting dashboard, though useful, could benefit from more real-time, visually dynamic options without needing third-party add-ons.
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions, such as email, chat, and social media into one platform, making it easier to track and manage tickets. Automation reduces repetitive tasks, improving response times and efficiency. Reporting tools give clear insights into team performance, helping us optimize workflows and deliver faster, more consistent customer support.
Reliable and User-Friendly Customer Support Solution
What do you like best about the product?
I like Zendesk Support Suite for its easy-to-use interface and seamless multi-channel support that helps resolve customer issues quickly.
What do you dislike about the product?
Sometimes the reporting features can be limited and the pricing gets expensive as you scale.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite streamlines customer communication by unifying multiple channels into one platform, helping us respond faster and improve customer satisfaction.
Outstanding services
What do you like best about the product?
the user experience is quite impressive.
What do you dislike about the product?
i think fonts need some touches. however the overall system is impressive
What problems is the product solving and how is that benefiting you?
it covers maximum things, a complete suite for support
Zendesk : Platform for managing emails and chats
What do you like best about the product?
Zendesk is a platform which helps to manage emails and chats on a single platform. It helps to integrate it with Help Centre as well.
What do you dislike about the product?
The user interface is not so good and can become very complex for new user. The integration sometimes become difficult with the new applications.
What problems is the product solving and how is that benefiting you?
It helps to manage emails and chats on a single platform. It also helps to keep tracking of customer satisfaction level and keep tracking of team growth as well.
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