Zendesk Suite
ZendeskExternal reviews
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Great all-in-one support tool .
What do you like best about the product?
Zendesk Support Suite is a powerful platform that integrates multiple support channels, making customer service easier to manage the automation features, like ticket routing and workflows, save a lot of time. The reporting tools are also very robust, helping us track customer satisfaction and agent performance.
What do you dislike about the product?
The interface can be overwhelming for new users, and it takes some time to get used to all the features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer support across multiple channels (email, chat, social media) by centralizing everything into one platform. This benefits us by streamlining communication and making it easier to track and resolve customer issues quickly. The automation of ticket routing, responses, and reporting has significantly improved efficiency, allowing us to provide faster, more personalized support. It’s helped reduce response times and increased customer satisfaction, making our support team more productive and effective overall.
Review on Zendesk Support Suite
What do you like best about the product?
The best thing which I like abt Zendesk support suite as it offers a unifies platform that makes it easy to manage customer interaction across multiple channels. The intuitive interface, automation options and detailed reporting helps streamline support and improve response time. and it is customer centric.
What do you dislike about the product?
While Zendesk is powerful, the interface can feel a bit complex for new users, some advance customization feature also require technical expertise which can be challenging with out support. and the learning curve is steep and also the pricing is slightly on the higher side.
What problems is the product solving and how is that benefiting you?
Zendesk support suite helps us manage customer interactions across the multiple channels in one place. it reduces response times, improves ticket tracking and provided valuable insights through reporting, which leads a better overall customer experience as it centralizes customers query, streamline work flow and ensure faster resolution.
Great to handle all customers interactions
What do you like best about the product?
Is easy to set up and use, the ability to handle customers interactions on one dashboard make it easy to stay organized
What do you dislike about the product?
There’s not a centralized way to track customer history
What problems is the product solving and how is that benefiting you?
Customers inquiries, when client reaches out via email or chat zendesk centralice all the information on a dashboard so nothing get lost
Zendesk a type of software designed to help businessess to improve their customer experience
What do you like best about the product?
1) Zendesk dashboard is highly interactive and its views section is fully customizable so in views section our tickets are categorized into solved and unsolved tickets to save our time and effort.
2) also customers are happy, many user friendy UI
3) There is organization section which can group agents and end users together so they collaborate and solve their queries
2) also customers are happy, many user friendy UI
3) There is organization section which can group agents and end users together so they collaborate and solve their queries
What do you dislike about the product?
Already everything is there so not sure
What problems is the product solving and how is that benefiting you?
It offers a ticketing system for processing customers request and provides manager with automation to speed up customer support work
If your company has very specific business units or sub companies then zendesk can organize groups of agents and end users together
If your company has very specific business units or sub companies then zendesk can organize groups of agents and end users together
Support made simple with Zendesk Support Suite
What do you like best about the product?
Best part is that you can get email, chat, phone, social messaging, and more into one workspace.
Don’t have to switch between tools, and customers get consistent experiences across all channels.
Don’t have to switch between tools, and customers get consistent experiences across all channels.
What do you dislike about the product?
Some customization options are restricted or require add-ons and key features often require paid integrations.
What problems is the product solving and how is that benefiting you?
Consolidates emails, chats, calls, and social messages into one unified platform.
Automates workflows, reducing agent workload and errors.
Offers analytics and dashboards to track performance and improve operations.
Spend less time on repetitive tasks and more on resolving issues.
Automates workflows, reducing agent workload and errors.
Offers analytics and dashboards to track performance and improve operations.
Spend less time on repetitive tasks and more on resolving issues.
A Strong Support Tool That Takes Time to Learn
What do you like best about the product?
The dashboard is easy to use and understand, so both new and experienced team members can quickly learn how to use it. The design helps you keep track of customer inquiries and manage several conversations at once without getting stressed out.
What do you dislike about the product?
When you first start using Zendesk, it can feel a bit overwhelming because there are so many features. If your team is new to customer support software or moving from a simpler system, it might take a little while to get the hang of everything and use all the tools effectively.
What problems is the product solving and how is that benefiting you?
One of the best things about Zendesk is that it brings all customer inquiries into one place. Whether customers contact you by email, chat, social media, or phone, everything is collected in one spot. This makes it easier to manage requests and makes sure no customer inquiry gets missed.
Zendesk is very popular and good CRM for chat email and calling.
What do you like best about the product?
I loved the features of Zendesk like play button in emailing CRM
What do you dislike about the product?
Zendesk is a little bit difficult for beginners
What problems is the product solving and how is that benefiting you?
I was working in a office and using they were using outlook but afterwards they have start using zendesk and its best features saved so much time.
Good user interface
What do you like best about the product?
User interface is friendly and easy to access. Will recommend to friends
What do you dislike about the product?
Didn't get such points yet, everything looks fine
What problems is the product solving and how is that benefiting you?
Zendesk is solving customer service management challanges
Zendesk - best ticketing tool for SaaS environment
What do you like best about the product?
Zendesk itself, which we use the most for ticketing. I have been working in Zendesk for the past 8 years, across 2 organisations. I joined the second org and replaced a ticketing tool with Zendesk. Best thing is the UI and the rules we set to work.
What do you dislike about the product?
If you would ask me about something I don't like would be reports. I had a hard time working on customer reports, the views are there but still a custom report is a major missing
What problems is the product solving and how is that benefiting you?
Handling the mail tickets and automations, It dosen't have any funky UI/UX like other tools in the market, its a standard one anyone can understand and work with.
Efficient, Scalable, and User-Friendly Customer Support Platform
What do you like best about the product?
Zendesk Support Suite offers an intuitive and clean interface that makes managing customer queries seamless across email, chat, and social channels. The ticketing system is robust, with automation and triggers that reduce manual work significantly. The integration capabilities with CRM tools, Slack, and other platforms make it easy to embed into existing workflows. Reporting and analytics are detailed, helping teams track performance and identify trends quickly.
What do you dislike about the product?
The pricing can be a bit high for small businesses, especially when scaling to more agents. The customization options for the help center are somewhat limited unless you have coding skills. At times, the reporting dashboard can feel slow when generating complex data sets.
What problems is the product solving and how is that benefiting you?
It centralizes all customer communications into one platform, reducing response times and improving collaboration among support agents. Automation features help route tickets to the right team instantly, while macros and knowledge base integration speed up resolutions. This has led to a noticeable improvement in our CSAT scores and overall customer satisfaction.
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