Zendesk Suite
ZendeskExternal reviews
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Zendesk Support Review
What do you like best about the product?
What I like best about Zendesk is that the tool is so easy to navigate and available on any device so there's no need to look for a device wherein it will be compatible.
What do you dislike about the product?
As of the moment, everything with Zendesk is doing good and I have no problems using it. All I can say is the app is really good, easy to navigate, and very reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps a lot as I am working through emails and it benefits me, mostly, as I am an employee of a company that uses Zendesk as one of the primary tools.
Zendesk makes helping customers easy
What do you like best about the product?
Zendesk is integrated with my email service, so I don't have to continuously check Zendesk to see if customers have responded to me or not. I get an email notification every time, which saves me a lot of time.
What do you dislike about the product?
There was definitely a learning curve that I have not experienced with other customer service support options that I have used in the past. I find that when a customer has reached out multiple times and there are multiple tickets created, it's helpful that Zendesk acknowledges that they are all linked together, but it can be difficult to navigate through them.
What problems is the product solving and how is that benefiting you?
Zendesk has helped solve the issue of customers that need quick advice or help, but aren't able to make a phone call. It also makes it really easy to have multiple employees involved in one customer's question.
Best way to scale and create efficiencies in your org!
What do you like best about the product?
Some of the areas that are most helpful about Zendesk are the clean and user-friendly workspace it creates for agents and the rich analytics you can collect.
What do you dislike about the product?
Haven't encountered an aspect I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk has solved our challenges around lack of visibility to team and individual performance and data regarding types of tickets we manage daily.
Zendesk really are the best at what they do
What do you like best about the product?
Easy, simple, clear ticketing system. Simple to create new users and groups, and takes minimal time to train new starters.
What do you dislike about the product?
Reporting can be better, I find it quite clunky especially the filtering by dates and groups.
What problems is the product solving and how is that benefiting you?
Allows our client services team to solve tickets and assign to themselves, and we are all very comfortable using it.
Zendesk perks and advantages
What do you like best about the product?
In Zendesk, you are able to navigate any tickets with complexity and able to multi-task without even closing other ticket, user friendly and compact when it becomes to the visibility of the information
What do you dislike about the product?
None so far, I'll be using Zendesk for almost two months without having bugs or trouble accessing data and tickets, easy to interact with the client and internal teams
What problems is the product solving and how is that benefiting you?
It is mainly our core tool, when we need to interact with the client, mainly in business. especially in my account, it benefits me by multitasking and resolving tickets
Zendesk is very simple to use specially for support agents.
What do you like best about the product?
It is easy to set up support processes with the help of Macros, Triggers and automation. Excellent reporting tool and analytics. Good options for developers to use API and build custom apps.
What do you dislike about the product?
The support chatbot is not able to solve any issues anytime. You need from to collect all the information required. Just 3 fields to submit a ticket is not always working.
What problems is the product solving and how is that benefiting you?
we are able to handle customers effectively. Different level of escalation is handled effectively, which keeps customer happy.
Short review for Zendesk
What do you like best about the product?
Zendesk Is the most helpful tool to use to Handle a Ticket the tags are easily taken as well as on the navigation. We will continue to use Zendesk and we hope that this tool will get even better.
What do you dislike about the product?
I dislike about zendesk is the way the assign tickets it seems that no one knows how can this improve, and also the way they handle the customer satisfactory it seems that it is not filtered.
What problems is the product solving and how is that benefiting you?
The problem with the tickets and also handling the emails for the rest of the company it seems that the playlist button is awesome as well. We really do appreciate the work this is giving us.
A good and handy tool for BPO corporate industry
What do you like best about the product?
The way your progress is shown every week. It gives the agent some ideas on how to work sufficiently with his tasks.
What do you dislike about the product?
PB often throws an error after clicking.
What problems is the product solving and how is that benefiting you?
The concerns and issues of clients. Letting us help provide necessary solutions to our Clients.
All support needs in one window!
What do you like best about the product?
The fact that we can have email, phone, chat and (soon) messaging support all in one tool. We don't have to outsource different channels to different tools.
What do you dislike about the product?
lack of customization for some aspects of tools (talk status, for example).
would like to see more drag and drop customization
would like to see more drag and drop customization
What problems is the product solving and how is that benefiting you?
bringing chat into the main desktop for support instead of a separate window - will help keep support operations streamlined
Zandesk is an awesome app
What do you like best about the product?
As a portfolio manager of 11 condominium buildings about half of my work time is on-site or on the road. The phone app allows me to continue working anywhere.
What do you dislike about the product?
The interface on the client side can be a little confusing from what I'm told by residents of my buildings.
What problems is the product solving and how is that benefiting you?
I've only had one issue with the phone app screen jumping and not accepting updates. After a tech support correction, I uninstalled and reinstalled, and it's been fine since .
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