Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Great product but a little tricky to set up.
What do you like best about the product?
I like the capability it has. It can do a lot for your customer service if you know how to set it up properly.
What do you dislike about the product?
I dont like that they dont have any way to connect to instagram.
What problems is the product solving and how is that benefiting you?
We are able to get our support all in one place for many different brands.
Recommendations to others considering the product:
I think it is def worth a try. It is a very valuable tool.
Overall an effective product!
What do you like best about the product?
The simplicty of Zendesk Chat is amazing! It's easy to connect and easy to use. It's an easy way to connect with out customers. Price-wise, this product is at a great price-point and even offers a free option. Overall, I'll gladly recommend this product to my friends.
What do you dislike about the product?
The chat interface could be better. As a n agent, it would be helpful if there was visitor typing insight.
What problems is the product solving and how is that benefiting you?
Zendesk chat is easy to use.
Recommendations to others considering the product:
Great product. Nothing fancy and easy to use. I wish there were some of the other features I mentioned, but that's not up to me!
Chat tool and ticket service
What do you like best about the product?
The interface is easy to use! It allows us to service our customers quickly!
What do you dislike about the product?
There are many connection issues that we have that impact our business on a weekly basis.
What problems is the product solving and how is that benefiting you?
Providing sales and support to our customers. This allows us to quickly assist multiple people at a time!
Recommendations to others considering the product:
Better customer service and more reliable platform
Zendesk User Review
What do you like best about the product?
I like the fact that all of our tickets are centralized and responses are uniform.
What do you dislike about the product?
The company seems to have a lot of downtime.
What problems is the product solving and how is that benefiting you?
Tracking and metrics...one unified support system.
Recommendations to others considering the product:
Ask for downtime reports. There seems to be a lot.
Very adaptable and intuitive, but not always stable
What do you like best about the product?
It integrates very well with our internal tools and systems. The baked-in automation is a great framework to help with processes and SLA.
What do you dislike about the product?
The mechanism to assign users based upon incoming email domain is not very configurable or intuitive.
What problems is the product solving and how is that benefiting you?
A ticketing system that works well for internal and external users in an effective manner. We've also leveraged it for our customer-facing knowledge base articles.
Recommendations to others considering the product:
Review the integrations and determine if you're willing to build connectors for systems that aren't already baked in.
My Experience with Zendesk
What do you like best about the product?
I have been using Zendesk since April of 2016 and have found it quite helpful. Though it does have some outages (as any software), it is overall a great tool and allows me to effectively manage my workload while also maintaining a sleek look.
What do you dislike about the product?
I dislike how you are unable to move around multiple tabs when working in the software. There is also some small glitches with the search bar where it is unclickable.
What problems is the product solving and how is that benefiting you?
I am able to effectively manage my workload and keep my customers happy. I am also able to sort by the importance of the Customer and their issue.
Recommendations to others considering the product:
Give it a try. The team is super easy to work with and the software really is pretty good overall.
Zendesk is ok, but very basic looking
What do you like best about the product?
I think that Zendesk is easy to use without having to tie in a lot of other software. The interface is a little busy and difficult to navigate but all the tools are available.
What do you dislike about the product?
I wish that the interface was more user friendly and simpler.
What problems is the product solving and how is that benefiting you?
This software is allowing for better communication between the various teams in our organization.
Zendesk in Customer Serivce
What do you like best about the product?
Easy to use and assign tickets to other team members
What do you dislike about the product?
The admin and reports tabs can get confusing
What problems is the product solving and how is that benefiting you?
We are solving customer issues such as returns and warranty claims. Benefits are how organized Zendesk is
Zendesk
What do you like best about the product?
Zendesk is very easy to use and allows us to easily track issues.
What do you dislike about the product?
It tends to crash quite a bit. There are features that don't allow us to be very personable.
What problems is the product solving and how is that benefiting you?
Support issues for our members. We have been able to use the data tracking and issues to make changes on our site.
Zendesk Usability
What do you like best about the product?
Ease of use, scalability (for when customer experience demands grow and shrink, even seasonally)
What do you dislike about the product?
nothing presently, they've always kept up their end. Most complications we'd run into they were able to resolve promptly.
What problems is the product solving and how is that benefiting you?
simplifying the customer experience. A solid benefit was the webinars they offer, which can be helpful.
Recommendations to others considering the product:
Definitely a good solution once it's up and running. Just have to make the jump!
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