Zendesk Suite
ZendeskExternal reviews
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Wild Earth Review
What do you like best about the product?
Zen Desk, offers a great range of services for all our business's needs. With phone, chats, email & API integrations we can't ask for much more. Perhaps a little on the pricey side but worth it for the size of our business. We would just ask for more reporting options as a long-standing member. All in all a positive rating from us.That we can comment & leave the information on our phone calls.
What do you dislike about the product?
The reporting function. For the price, we pay it should offer more features available & customizable.
What problems is the product solving and how is that benefiting you?
Glitches in Talk, as it sometimes cuts out. Not leaving our customers hanging or cut off our calls.
Excellent customer support with the best scalable software
What do you like best about the product?
During the integration, there are more than one suitable method you can use for almost anything. In any of the other tools, you would HAVE TO integrate in the way that the tools want it to be.
During the connections with other tools, it is always intuitive and you know that you will be able to do anything in any way you want.
During the connections with other tools, it is always intuitive and you know that you will be able to do anything in any way you want.
What do you dislike about the product?
I'd want the tickets to be replied through a slack integration too.
Apart from this, I'd want a react-native SDK to be used with the application. Right now, you need to fork out some unofficial ones.
Apart from this, I'd want a react-native SDK to be used with the application. Right now, you need to fork out some unofficial ones.
What problems is the product solving and how is that benefiting you?
We are an up-and-coming startup that is looking forward to getting some customer feedback and solving their issues, for these purposes it will be serving excellently for us.
On the plus side, they are also offering a startup solution almost unconditionally which is one of the best things happening for a small company.
On the plus side, they are also offering a startup solution almost unconditionally which is one of the best things happening for a small company.
A robust tool but not super user friendly
What do you like best about the product?
I like having light agents creating groups and organizations as well as the knowledge base/help center
What do you dislike about the product?
I don't like moving from admin center to guide to tickets, I wish I could assign tickets to light agents, I wish your default views were more intuitive and easy to see/change, There should be more templates to choose from for articles, getting specific help is a bit hard/time consuming and I want to integrate others apps and it's all overwhelming for a new customer. The training guides don't start or include the specific things I need as customer service my focus is my own customers, not my organization as a customer to zendesk, but most articles are written for developers at such a high level and there is SO much text it's too much to read and digest easily
What problems is the product solving and how is that benefiting you?
It is better than HelpDesk which were using before and has an actual app that works and the whole end to end customer support we can provide now is SO much better! And your sales persom was very responsive and helpful, unlike Freshdesk who we also got quoted. That is ultimately why we went with Zendesk, is the customer support for us.
I've enjoyed using zendesk over the last 3+ years
What do you like best about the product?
The usability day-to-day is pretty good. Easy tool to work out of. It's not very hard to train people in this tool to get them up and running and being able to take tickets.
What do you dislike about the product?
Some of the usability in the admin center could be better. When making changes to customization, it is commonly tedious and requires loads of clicks to make the changes (adjusting fields and forms, updating triggers/macros, etc). Additionally, creating help center articles should be easier. An import tool would be a big help here. Our team will create articles in a tool like google docs so that we can quickly collaborate and get the articles created. Then, the builder that is used in the Zendesk help center is tedious to recreate these articles in the help center. An import mechanism would be great. Also, there's a feature request with a lot of people in agreement that in the new agent workspace, Zendesk NEEDS to go back to having the ticket title on the tab for that ticket instead of the title of the requester.
What problems is the product solving and how is that benefiting you?
Zendesk allows us to have multiple, configurable channels for receiving questions/feedback/messages/bug reports from our customers. As our business evolves, we can update the channels that are being used to better serve our customers and be more available to them. It's also allowing us to track trends based on custom fields we have on our tickets. This then allows us to report on those fields and have actionable takeaways from our Support tickets.
Its very user friendly
What do you like best about the product?
Everything is organized., Interfaraince has to more eiiective.
What do you dislike about the product?
Interference has to be more handy, We are not able to send the attachment on live chat/WhatsApp.
What problems is the product solving and how is that benefiting you?
I am not able to see my unsolved tickets option on lift hand side.
Very good thus far
What do you like best about the product?
The general system is clear and easy to understand
What do you dislike about the product?
There could be more customisability for support
What problems is the product solving and how is that benefiting you?
It is enabling our company to provide smooth and easy customer support
An Amazing CRM Tool compacting dozens of features all in one place
What do you like best about the product?
How easy it is to organize and manage incoming tickets from all channels and the ability to set intelligent triggers that will quickly identify the type of ticket, whether its an issue , quire ...etc
What do you dislike about the product?
The fact is that when an update hits, they sometimes change the way how a particular function gets executed, so we need to get used to the new method.
What problems is the product solving and how is that benefiting you?
Organization, before zendesk, we used to rely on multiple apps to meet our demands like a dedicated ticketing system and a dedicated live chat system, but with zendesk you get all of that and more in one place
MARY STEW ZENDESK REVIEW
What do you like best about the product?
Easy viewing system to assign tickets and alter system when tickets need to be completed. I also love that you can customize the view to make it more specific to your viewing needs in order to solve tickets faster.
What do you dislike about the product?
I wish it was a bit easier to catagorize the types of tickets and have them auto-populate to certain assignees based off of who is requesting them and /or the content!
What problems is the product solving and how is that benefiting you?
It is solving the problem we had previously where all of our consultants (we are a staffing firm) wereusing our personal inboxes for correspondance. This has allieviated that lift.
Simple to use support system and access to custom analytics reports
What do you like best about the product?
Automations and reporting are a big plus with Zendesk
What do you dislike about the product?
Not always quick to find the support button
What problems is the product solving and how is that benefiting you?
By being able to create custom reports and dashboard, I am able to take a better general approach to the individual, the team, and the product we support. Being able to schedule these for delivery, helps me manage my time.
One of the best ticketing system
What do you like best about the product?
- Easy to configure and implement
- Easy to Administrate
- Easy to use as an Agent
- Easy to Administrate
- Easy to use as an Agent
What do you dislike about the product?
Several basic functionalities are missing, and we have to use third-party extensions or applications to achieve our goals.
What problems is the product solving and how is that benefiting you?
- Manage better the incoming requests
- Define and Work with SLAs
- Define and Work with SLAs
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