Zendesk Suite
ZendeskExternal reviews
6,503 reviews
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Incredibly fast, friendly, and efficient!
What do you like best about the product?
Their speed. I get answers almost instantaneously and it helps me repair, adjust, and move forward. This allows employee and customer satisfaction on our end.
What do you dislike about the product?
That if I have multiple help articles open and each one has a chat bubble, they don't all reflect the conversation I am having. I need to go back and find the page I was commenting on.
What problems is the product solving and how is that benefiting you?
Segmentation of the help center (guide). We have very specific knowledge veins that need to be represented and segmented. I was worried it was being done wrong and in turn the wrong customer could see the wrong information and act on it causing a chain reaction.
Perfect for my workflow
What do you like best about the product?
Zendesk is an intuitive and reliable way to prioritize and investigate support issues.
What do you dislike about the product?
In my experience, Zendesk is customizable to the point that anything I dislike can usually be adjusted to better suite my workflow.
What problems is the product solving and how is that benefiting you?
Any support team with high volumes needs a great platform for organizing and tracking. Zendesk does this seamlessly.
excellent assistance and support
What do you like best about the product?
What I like the most about having commercial ties with Zendesk is the assistance, the support and the clarity of their processes.
According to experience, the response of competitors is not as agile, and the support service is slow and less efficient.
According to experience, the response of competitors is not as agile, and the support service is slow and less efficient.
What do you dislike about the product?
What I didn't like is that due to the continuous changes in Meta's applications, processes have to be reevaluated and everything has to be rethought in a reactive way.
What problems is the product solving and how is that benefiting you?
Whenever a conuslta is made, the team is always available to solve it and to do it in the shortest possible time and with all possible speed.
It helps us to have an agile and timely response with our final customer, which translates into satisfaction with the service.
It helps us to have an agile and timely response with our final customer, which translates into satisfaction with the service.
Very good product with nice features
What do you like best about the product?
Agents can easily find knowledgebase articles and solve tickets
What do you dislike about the product?
Occationally the interface does not update fast enough and new tickets are not shown to agents immediately.
Faster update time in the interface would help
Faster update time in the interface would help
What problems is the product solving and how is that benefiting you?
Statistics on opur customer support. we have THE fastest support in the governmental area, due to using zendesk. We are so proud of our results from this tool.
One of the best support suites I've ever used
What do you like best about the product?
For sure, the way tickets can be organized. Also, I like the possibility of creating custom views to sort and group them.
What do you dislike about the product?
I would love to have more automation to set up custom actions
What problems is the product solving and how is that benefiting you?
With Zendesk Support Suite, we have a single centralized support channel where all our customers can be helped
Not able to edit
What do you like best about the product?
The quick responses and easy access to the information.
What do you dislike about the product?
Nothing that I can say bad about it. It is a great platform
What problems is the product solving and how is that benefiting you?
Let's us communicate with our customers and help troubleshoot their problems.
Adam was great he helped me get the information i needed in a jiffy.
What do you like best about the product?
It was very easy to create the ticket and Adam was knowledgeable to answer my questions and answer other questions I had
What do you dislike about the product?
What I didn't like was that after I posted my query it gave me a response time of 2-3 days and I looked away after that. Luckily I did not close the tab but after 9 minutes (and thankfully) Adam popped up on the chat ready with my answer.
What problems is the product solving and how is that benefiting you?
I could not find out where the events button was. Adam helped me understand that we are using the basic view. I did not know there was a more advanced view so this is great.
Quick customer service with the answers that I needed.
What do you like best about the product?
The email contact with the Customer service agent.
What do you dislike about the product?
THE TWO STEP PROCESS TO GET THE INFORMATION THAT I NEED.
What problems is the product solving and how is that benefiting you?
HELPING ME FIND REPORTS FASTER AND EASIER WITH KEY WORDS.
Excellent
What do you like best about the product?
quick support, both from the chatbot and the actual support agent
What do you dislike about the product?
sometimes i wish help articles were clearer and updated
What problems is the product solving and how is that benefiting you?
helped me understand better the service we´re using, to simplify my life as customer service manager and the customers´.
effective support tool
What do you like best about the product?
it is a very practical tool for customer service, fast and efficient, easy to use and an accompaniment for its users, admins, and agents,
highly recommended for companies
highly recommended for companies
What do you dislike about the product?
it will be more helpful if the incoming chats will bassigned in non random way
it will be good if the visitors on chats had the full name and the phone number, sometimes we can't find those details
zendesk for b2b will be awsome
it will be good if the visitors on chats had the full name and the phone number, sometimes we can't find those details
zendesk for b2b will be awsome
What problems is the product solving and how is that benefiting you?
well due to zendesk we are transmitting the information to customers by an easy way and efficient,
and it is way so productive
logicly the performance increase with this tool
and it is way so productive
logicly the performance increase with this tool
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