Zendesk Suite
ZendeskExternal reviews
6,474 reviews
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Sometimes great, sometimes very difficuly
What do you like best about the product?
You can do a lot on Zendesk which is great. You are able to look at leaderboards, track your csats and keep an easy eye on all of your tickets. It really helps when trying to find lost tickets, since there can be many different ways of searching people within the system. It also helps to organize tickets in a way that is accessible for all associates.
What do you dislike about the product?
I feel like all of the features do not work in the way that I would like. I do feel like sometimes the calculations for leaderboard scores may be a bit off. Also, when going through play mode for tickets, it skips and assigns you to the same ticket as someone else, which is a bit frustrating.
What problems is the product solving and how is that benefiting you?
In terms of our business, it is fully dependent on Zendesk. All of our tickets are archived and saved on the platform, so we really need to it make our company work. Some times a bit glitchy, but all in all, pretty helpful
Recommendations to others considering the product:
Zendesk is great for keeping track of tickets. It works well for any kind of tracking needed, so phone calls or emails. It also saves all of the chats that you have so that customer information is easy to find quickly, which makes life easier for all the associates here. However, sometimes emails don't go through to the customer and it cane get a little glitchy which is probably the most frustrations part of Zendesk.
Effortless process
What do you like best about the product?
The ease at which tickets can be created, processed, located, and followed through to completion.
What do you dislike about the product?
To be honest, there isn't anything I can think of at the moment. It's the best solution I've used to date.
What problems is the product solving and how is that benefiting you?
It's been great for intra- and inter-office support, especially for workstation issues and software updates.
Recommendations to others considering the product:
It's been a quick and effortless process to set up and get moving. Something to consider when you want to hit the ground sprinting.
Great Experienced
What do you like best about the product?
The workflow and east of use. Super simple to get started.
What do you dislike about the product?
The interface seems a bit clunky at time.
What problems is the product solving and how is that benefiting you?
The instant chat is super helpful. Use it every day with customers.
Recommendations to others considering the product:
Highly recommend. Easy to use, super great support and makes your day to day customer interactions that much easier.
Zendesk
What do you like best about the product?
Does what it says, its help-desk tool. Simple and ease of use. Clean user interface. Functional. Good for keeping track of costumer requests.
What do you dislike about the product?
Lack some features and capabilities comparing to some other similar tools.
What problems is the product solving and how is that benefiting you?
Social media customer service. Having everything is one place means better organization and responsiveness.
Recommendations to others considering the product:
Its perfect help-desk for small and medium companies. Easy of use and easy understanding for total beginners.
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