Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
What I like best about Zendesk is that it allows us to monitor and log every action that we do in our workload. We can see every detail and past notes within our company and send emails to clients at the same time. It is also a flexible system that enables us to manage our tasks easily.
What do you dislike about the product?
There is not much to dislike about Zendesk apart from system bugs and error that occurs from time to time. Also, when ZDbot overrides the replies and reopens the ticket automatically. Sometimes, those actions weren't accurate so we had to do the work again.
What problems is the product solving and how is that benefiting you?
Without Zendesk, our tasks will not be routed and assigned correctly. Zendesk allows us to see updates, work history and even link our tasks. Managing our travel workload becomes easy.
An efficient and complex system but still user-friendly
What do you like best about the product?
I like that you can build your own business rules very simply. You don't have to be tech-savvy to understand how automated rules or views are set up. These views and automated rules mean that nothing falls through the cracks, and no errands can be forgotten.
What do you dislike about the product?
It would have been easier if it had been in my home language. But Google translate solves it, so it's not a problem :) Other than that, I can't think of anything.
What problems is the product solving and how is that benefiting you?
Above all, it solves that no questions or product requests from our customers disappear. We can easily see who has asked a question or requested functionality and when it has happened. Our customers feel we have excellent control over their wishes and can personally give feedback when something is solved. We can quickly address the right person in our organization, and the customer thus gets a quick response.
Zendesk User Experience
What do you like best about the product?
Omnichannel support for customers of different backgrounds
What do you dislike about the product?
limited features in chatbot and automations
What problems is the product solving and how is that benefiting you?
none at this time
Amazing Zendesk support by Ryan
What do you like best about the product?
The new Home page is very good and it designed so well, earlier we can only see our open tickets in homepage now after filter option we can see open hold and pending also
What do you dislike about the product?
No all is good to go and no need for improvement
What problems is the product solving and how is that benefiting you?
I was having some questions related to Closed ticket
and Ryan answered it well
and Ryan answered it well
Zendesk Support Review
What do you like best about the product?
What I like best about Zendesk is that the tool is so easy to navigate and available on any device so there's no need to look for a device wherein it will be compatible.
What do you dislike about the product?
As of the moment, everything with Zendesk is doing good and I have no problems using it. All I can say is the app is really good, easy to navigate, and very reliable.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps a lot as I am working through emails and it benefits me, mostly, as I am an employee of a company that uses Zendesk as one of the primary tools.
Zendesk makes helping customers easy
What do you like best about the product?
Zendesk is integrated with my email service, so I don't have to continuously check Zendesk to see if customers have responded to me or not. I get an email notification every time, which saves me a lot of time.
What do you dislike about the product?
There was definitely a learning curve that I have not experienced with other customer service support options that I have used in the past. I find that when a customer has reached out multiple times and there are multiple tickets created, it's helpful that Zendesk acknowledges that they are all linked together, but it can be difficult to navigate through them.
What problems is the product solving and how is that benefiting you?
Zendesk has helped solve the issue of customers that need quick advice or help, but aren't able to make a phone call. It also makes it really easy to have multiple employees involved in one customer's question.
Best way to scale and create efficiencies in your org!
What do you like best about the product?
Some of the areas that are most helpful about Zendesk are the clean and user-friendly workspace it creates for agents and the rich analytics you can collect.
What do you dislike about the product?
Haven't encountered an aspect I dislike.
What problems is the product solving and how is that benefiting you?
Zendesk has solved our challenges around lack of visibility to team and individual performance and data regarding types of tickets we manage daily.
Zendesk really are the best at what they do
What do you like best about the product?
Easy, simple, clear ticketing system. Simple to create new users and groups, and takes minimal time to train new starters.
What do you dislike about the product?
Reporting can be better, I find it quite clunky especially the filtering by dates and groups.
What problems is the product solving and how is that benefiting you?
Allows our client services team to solve tickets and assign to themselves, and we are all very comfortable using it.
Zendesk perks and advantages
What do you like best about the product?
In Zendesk, you are able to navigate any tickets with complexity and able to multi-task without even closing other ticket, user friendly and compact when it becomes to the visibility of the information
What do you dislike about the product?
None so far, I'll be using Zendesk for almost two months without having bugs or trouble accessing data and tickets, easy to interact with the client and internal teams
What problems is the product solving and how is that benefiting you?
It is mainly our core tool, when we need to interact with the client, mainly in business. especially in my account, it benefits me by multitasking and resolving tickets
Zendesk is very simple to use specially for support agents.
What do you like best about the product?
It is easy to set up support processes with the help of Macros, Triggers and automation. Excellent reporting tool and analytics. Good options for developers to use API and build custom apps.
What do you dislike about the product?
The support chatbot is not able to solve any issues anytime. You need from to collect all the information required. Just 3 fields to submit a ticket is not always working.
What problems is the product solving and how is that benefiting you?
we are able to handle customers effectively. Different level of escalation is handled effectively, which keeps customer happy.
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