Zendesk Suite
ZendeskReviews from AWS customer
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Highly recommended
What do you like best about the product?
The quick learning curve, adaptability, integration, and full suite for customer support.
What do you dislike about the product?
The mobile app has occasional bugs such as the back button not working at times. But overall, nothing major.
What problems is the product solving and how is that benefiting you?
Zendesk is making support easier for business. As someone from a small business, this has been highly beneficial for me.
Excellent Customer Support Experience!
What do you like best about the product?
Zendesk has truly impressed me with its intuitive interface and powerful support tools. Setting up our help desk was simple, and managing customer inquiries is now faster and more organized. The automation features and analytics give us great insight into our team's performance. Most importantly, the customer support from Zendesk itself has been top-notch—responsive, friendly, and always helpful. Highly recommended for any growing business!
What do you dislike about the product?
While I appreciate the overall functionality of Zendesk, I believe there’s room for improvement in the customization options. A bit more flexibility in tailoring the interface to specific workflows would take the experience from great to exceptional. That said, the core features are strong and reliable, and I’m confident Zendesk will continue evolving with user feedback.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media into one unified platform. This solves the problem of scattered communication and delays in response times. As a result, our support team is more efficient, our response times are faster, and our customers are getting consistent, high-quality service no matter how they reach out. It’s greatly improved both our workflow and customer satisfaction.
A good tool to be used by Support team
What do you like best about the product?
The clean User interface of Zendesk allowing everyone to navigate between support tickets easily and assign within team members very efficiently.
The APIs available maked it easy to integrate it with different systems.
The APIs available maked it easy to integrate it with different systems.
What do you dislike about the product?
It had some key missing features like assigning Account manager to a particular Account such that if snay support request comes from this account it should always go to specific user.
What problems is the product solving and how is that benefiting you?
Earlier we used excel to manage support tickets but as number of customers and there support tickets increased we started using Zendesk. It helped us to manage our support tickets very efficiently and also assign the support tickets to different teams and persons. This increased our productivity and we were able to solve tickets in large volumes.
Outstanding services
What do you like best about the product?
the user experience is quite impressive.
What do you dislike about the product?
i think fonts need some touches. however the overall system is impressive
What problems is the product solving and how is that benefiting you?
it covers maximum things, a complete suite for support
Effortless Support Management, All in one at same place
What do you like best about the product?
The things I like is Intuitive, unified interface,fast setup & onboarding,powerful automation & ticket management & comprehensive reporting & analytics.
What do you dislike about the product?
High cost for advanced features which makes it costly process for a business aspect. There is customization complexity which makes process bit difficult to understand person to person.
What problems is the product solving and how is that benefiting you?
The biggest benefit is increased team productivity and better customer satisfaction. With smart automation (macros, triggers), ticket routing, and detailed reporting, we’re able to respond faster and track performance accurately. The integration with our CRM and help center also creates a seamless experience for both agents and customers.In summary Zendesk has helped our business to move from reactive to proactive customer support—reducing resolution times, improving team coordination, and giving us valuable insights to scale efficiently.
Smooth and efficient customer support management
What do you like best about the product?
Zendesk Support Suite offers a user-friendly interface with smooth navigation, making it easy to manage and respond to customer queries efficiently. Its ticketing system is well-structured, automation saves time, and integration with multiple channels (email, chat, social media) helps keep all interactions in one place.
What do you dislike about the product?
Some advanced customization features require technical expertise or paid add-ons, which can be limiting for small teams. Reporting dashboards could be more flexible, and certain integrations take extra time to configure.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps centralize customer queries from multiple channels into one platform, making it easier to track, prioritize, and resolve issues quickly. Automation and triggers reduce manual work, while analytics provide insights into team performance and customer satisfaction. This has improved response times, streamlined workflows, and enhanced the overall customer experience.
Solid support tool with room for improvement
What do you like best about the product?
I like that everything is in one place, which makes it easy to keep track of customer conversations. The interface is generally clean and intuitive, and once you get used to it, it’s pretty efficient. The automation features save a lot of time, and I appreciate the ability to customize workflows for different teams.
What do you dislike about the product?
It can feel slow at times, especially with larger ticket volumes, and some basic features are locked behind higher pricing tiers. The reporting dashboard could be more flexible, and integrating with other tools sometimes requires extra work or third-party add-ons. While it’s powerful, the learning curve for new users can be steeper than expected.
What problems is the product solving and how is that benefiting you?
It helps centralize all customer support requests into one place so nothing falls through the cracks. Instead of juggling multiple platforms for emails, tickets, and live conversations, everything is tracked in a single dashboard. This makes it easier to prioritize, respond faster, and keep a record of all interactions for follow-up or team collaboration.
Zendesk : Platform for managing emails and chats
What do you like best about the product?
Zendesk is a platform which helps to manage emails and chats on a single platform. It helps to integrate it with Help Centre as well.
What do you dislike about the product?
The user interface is not so good and can become very complex for new user. The integration sometimes become difficult with the new applications.
What problems is the product solving and how is that benefiting you?
It helps to manage emails and chats on a single platform. It also helps to keep tracking of customer satisfaction level and keep tracking of team growth as well.
Simple but needs more flexibility
What do you like best about the product?
Easy to use with quick, clear responses.
What do you dislike about the product?
Limited customization and slow updates .
What problems is the product solving and how is that benefiting you?
It streamlines customer queries, improves response times, and centralizes communication for better efficiency.
Intuitive and Reliable Ticketing Solution
What do you like best about the product?
I find Zendesk Support Suite extremely easy to use, even when setting it up for the first time. The tool is convenient for raising tickets and solving issues quickly, enhancing our workflow efficiency. Moreover, the support provided is top-notch, which encourages me to continue its use. I also appreciate the insights and learning opportunities from reviews of previous users, which add great value to my experience.
What do you dislike about the product?
I find that the user interface could be nicer and more interactive.
What problems is the product solving and how is that benefiting you?
I use Zendesk as a ticketing tool to raise issues, solve problems, and assign tasks, which makes it easier and more convenient to manage support workflows effectively.
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