Zendesk Suite
ZendeskExternal reviews
6,513 reviews
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“Powerful All-in-One Support Platform”
What do you like best about the product?
It’s great having all our support channels in one dashboard. I don’t have to switch between tools, and I can see the full history of a customer’s issue in one view.
What do you dislike about the product?
It can be tricky to set up exactly how you want it, and finding certain settings takes a while. The reporting tools are good, but I wish they were a bit easier to customize
What problems is the product solving and how is that benefiting you?
It helps us manage customer requests from email, chat, and social media in one place, so we don’t miss messages or duplicate work. Having everything organized in one system means faster response times, better tracking of issues, and a clearer view of customer history, which makes support more consistent
Easy and Helpful Customer Support Tool
What do you like best about the product?
Zendesk Support Suite makes it simple to handle customer questions and work together as a team.I like that it brings all customer messages—like emails, chats, and social media—into one place. The system is easy to use and helps agents work faster with fewer mistakes.It helps save time by automating common tasks and keeps track of all customer requests well. The reports also show how we can improve our service. It works well for small and big teams.
What do you dislike about the product?
The price is a bit high for small teams, and it takes some time to learn how to set everything up. Sometimes, it can be slow when many people use it at once.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer messages from different channels all at once. Instead of checking emails, chats, and social media separately, it brings everything together in one place. This helps me respond to customers faster and keeps all the conversations organized. Because of this, our team works better and customers get quicker, smoother support.
Reliable Customer Support Tool with Room for Refinement
What do you like best about the product?
Zendesk is efficient, unified & Scalable
What do you dislike about the product?
It has an steep learning curve & costly.
What problems is the product solving and how is that benefiting you?
Centralizes support & speeds response time
Simple but gets the work done
What do you like best about the product?
Brings all tools in one place and accessible from one dashboard, very user friendly, helpful automation options, macros, you can build your own wiki or knowledge base that customers can refer to- reducing ticket volume, integration with other tools are smooth.
What do you dislike about the product?
Highly priced, their support is not good in providing support, ironically.
What problems is the product solving and how is that benefiting you?
Ticketing system for internal support - integrated w JIRA and ADO
Reliable and efficient support management tool
What do you like best about the product?
Zendesk Support Suite provides an intuitive interface for managing customer inquiries, making it easy to organize, track, and respond to tickets efficiently. The automation options and robust reporting features help streamline workflows and improve the overall customer support experience.
What do you dislike about the product?
Some customization options can be complex to set up, and integrating with certain third-party tools sometimes requires extra steps. Pricing can also be a concern for smaller organizations, as advanced features are available only with higher-level plans.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows us to centralize all customer support communications, making it easy to prioritize, assign, and resolve tickets across multiple channels. Its automation, reporting, and knowledge base features help our team work more efficiently and provide quicker, more accurate solutions to customer issues. This has resulted in improved customer satisfaction, faster ticket resolution, and better visibility into support operations.
Zendesk Review
What do you like best about the product?
It is all in one support platform,It has user frinedly interface, we can customise the workflow in it, Analytics and reports are very accurate. Implementations is easy, Customer support is also prompt.
What do you dislike about the product?
High costing for advanced features. also feel it could overwhelming for small teams.
What problems is the product solving and how is that benefiting you?
It has made our lives easy with all the details and tagging we can analyse and have great insights
Zendesk is good tool to integrate with your business for support amd customers intersections.
What do you like best about the product?
It is easy to integrate and it provides a website with good ui along with it
What do you dislike about the product?
Customisations are not there and sometimes server is slow.
What problems is the product solving and how is that benefiting you?
Making our business workflow easier
amazing
What do you like best about the product?
Ease of Use and Clean Interface, Robust Reporting and Analytics
What do you dislike about the product?
setup and customization can be complex.Things like custom dashboards, advanced routing, or branding often require enterprise-level subscriptions
What problems is the product solving and how is that benefiting you?
Agents juggling multiple tools or interfaces waste time switching between platforms, causing delays and inconsistency.
Highly recommended
What do you like best about the product?
The quick learning curve, adaptability, integration, and full suite for customer support.
What do you dislike about the product?
The mobile app has occasional bugs such as the back button not working at times. But overall, nothing major.
What problems is the product solving and how is that benefiting you?
Zendesk is making support easier for business. As someone from a small business, this has been highly beneficial for me.
Excellent Customer Support Experience!
What do you like best about the product?
Zendesk has truly impressed me with its intuitive interface and powerful support tools. Setting up our help desk was simple, and managing customer inquiries is now faster and more organized. The automation features and analytics give us great insight into our team's performance. Most importantly, the customer support from Zendesk itself has been top-notch—responsive, friendly, and always helpful. Highly recommended for any growing business!
What do you dislike about the product?
While I appreciate the overall functionality of Zendesk, I believe there’s room for improvement in the customization options. A bit more flexibility in tailoring the interface to specific workflows would take the experience from great to exceptional. That said, the core features are strong and reliable, and I’m confident Zendesk will continue evolving with user feedback.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us centralize all customer interactions across email, chat, and social media into one unified platform. This solves the problem of scattered communication and delays in response times. As a result, our support team is more efficient, our response times are faster, and our customers are getting consistent, high-quality service no matter how they reach out. It’s greatly improved both our workflow and customer satisfaction.
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