Zendesk Suite
ZendeskExternal reviews
6,492 reviews
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Simple but needs more flexibility
What do you like best about the product?
Easy to use with quick, clear responses.
What do you dislike about the product?
Limited customization and slow updates .
What problems is the product solving and how is that benefiting you?
It streamlines customer queries, improves response times, and centralizes communication for better efficiency.
Intuitive and Reliable Ticketing Solution
What do you like best about the product?
I find Zendesk Support Suite extremely easy to use, even when setting it up for the first time. The tool is convenient for raising tickets and solving issues quickly, enhancing our workflow efficiency. Moreover, the support provided is top-notch, which encourages me to continue its use. I also appreciate the insights and learning opportunities from reviews of previous users, which add great value to my experience.
What do you dislike about the product?
I find that the user interface could be nicer and more interactive.
What problems is the product solving and how is that benefiting you?
I use Zendesk as a ticketing tool to raise issues, solve problems, and assign tasks, which makes it easier and more convenient to manage support workflows effectively.
Great Support Suite
What do you like best about the product?
What I like best about Zendesk Support Suite is how it unifies multiple customer communication channels—email, chat, social media, and voice—into a single, easy-to-navigate interface. This centralization makes it easier for support teams to deliver fast, consistent, and personalized responses without switching between tools. I also appreciate the automation features, such as triggers, macros, and workflows, which help improve efficiency and reduce repetitive tasks. Additionally, its robust reporting and analytics give clear insights into ticket trends, response times, and customer satisfaction, allowing data-driven improvements to the support process.
What do you dislike about the product?
No nothing to dislike, loved the application
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve the challenge of fragmented customer communication by bringing all channels—email, chat, social media, and calls—into one unified platform. This eliminates the risk of missing customer queries and ensures a consistent support experience across touchpoints. It also addresses efficiency issues through automation tools like macros, triggers, and ticket routing, which reduce response times and improve agent productivity. The reporting and analytics features give us actionable insights into performance, customer satisfaction, and common pain points, enabling us to proactively improve service quality. Overall, it streamlines support operations, increases customer satisfaction, and allows the team to focus on higher-value interactions.
Zendesk is a versatile and user-friendly platform that excels at centralizing customer.
What do you like best about the product?
It masterfully unifies all customer conversations into a single, easy-to-use platform for support agents.
What do you dislike about the product?
Its powerful features come with a high price tag that climbs quickly as your team grows.
What problems is the product solving and how is that benefiting you?
It solves communication chaos by unifying all support channels, benefiting me with faster resolutions and actionable data to improve service.
The All-in-One Solution We Needed
What do you like best about the product?
Zendesk Support Suite was the perfect solution for our chaotic customer service. It seamlessly combined our email, chat, and social media channels into a single, easy-to-manage ticketing system, which has been a game-changer for our team's efficiency. The ability to build a self-service Help Center has also deflected countless common questions. It's a significant investment, but the clarity and organization it provides are absolutely worth it. Highly recommended for any team looking to streamline their support.
What do you dislike about the product?
Honestly, two main things.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
First, the price. It gets pretty expensive, fast, especially as your team grows. And it feels like you're constantly paying extra for add-ons that should be included.
Second, while the basics are easy, digging into the advanced reporting can be surprisingly complicated and a bit of a headache to learn.
What problems is the product solving and how is that benefiting you?
Honestly, the biggest problem it solves is just pure chaos.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
Before, we had customer questions coming in from email, chat, and social media, and it was a mess trying to keep track. Zendesk pulls all of that into one organized queue.
The benefit for us is simple: sanity. My team isn't losing track of conversations anymore, and we can see a customer's entire history instantly. It just lets us handle things faster and look way more professional without all the stress.
Such a great platform to contact my customers
What do you like best about the product?
Such a great platform to contact my customers, to contact internal teams and get the information in one place
What do you dislike about the product?
when it is integrated something with tymeshift it encounters delays
What problems is the product solving and how is that benefiting you?
When it is integrated with different platforms sometime it present delays
Efficient and user friendly support tool
What do you like best about the product?
The UI is intuitive and its automation makes it easy for agents to manage the tickets. Also, its integration with slack and email makes it a better choice than other support tools.
What do you dislike about the product?
The setup is a tad tedious however with proper technical support it can be done.
What problems is the product solving and how is that benefiting you?
It help us to resolve the tickets raised by the users and in turn helps us improve the application.
Zendesk experience
What do you like best about the product?
It’s a great way of collating all of your inboxes into 1 place in order to manage customer service efficiently.
What do you dislike about the product?
It is difficult to find reasons why to dislike zendesk
What problems is the product solving and how is that benefiting you?
It helps solve the issue of having to use multiple platforms in order to respond to all of customers requests
The best helpdesk ticketing system I've ever used
What do you like best about the product?
Zendesk is really easy to navigate and customize as desired. It's a simple system for new or experienced techs, and makes ticket tracking simple. It was easy to implement customizations for my work to make ticketing more efficient. Customer support is readily available online, and there are a lot of great forums with knowledgabke helpers.
What do you dislike about the product?
Better asset tracking would be great, as the current amount is lacking.
What problems is the product solving and how is that benefiting you?
It makes ticket tracking so much easier and more efficient than the other software I've used. The ability to create and use macros for tickets is awesome
They were very helpful.
What do you like best about the product?
They resolved my issues. I had a good experience dealing with Zendesk.
What do you dislike about the product?
I don't really have anything negative to say.
What problems is the product solving and how is that benefiting you?
Disconnected customer conversations, inefficient workflows, and difficulty tracking support performance.
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