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Agent not only looked into it but sent us a troubleshooting guide for future issues.
What do you like best about the product?
Super easy to use and setup. Help is good too.
What do you dislike about the product?
I dislike that there isn't a sound option for incoming tickets.
What problems is the product solving and how is that benefiting you?
The ability to watch other coworkers work to know if people are pulling their weight.
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excellente Platform
What do you like best about the product?
the factthat this platform provide so many options for us to work with
What do you dislike about the product?
sometimes there is somethings that are hard to understand or get used to
What problems is the product solving and how is that benefiting you?
it is helping us work with customers easily , and give them the help they need in a record time
good customer service platform
What do you like best about the product?
the fact that we can solve many issues in a record timing, which make our job much easier
What do you dislike about the product?
the new update is a bit hard to get the hang of it , plus sometimes we have multiple crashdowns
What problems is the product solving and how is that benefiting you?
easy customer service via chats , easy email access and organized problem solving
Review for Zendesk
What do you like best about the product?
best ticketing app and to track the customer issues on a real time
What do you dislike about the product?
Moble app is bit complicated to use and but difficult to understand
What problems is the product solving and how is that benefiting you?
zendesk is helping for the best customer experience and to track the cutomer issues and resolved them in real time
Quick and efficient service
What do you like best about the product?
Communicated quickly with agent through chat.
What do you dislike about the product?
It's not a great experience having to communicate with the bot first.
What problems is the product solving and how is that benefiting you?
Unable to communicate with customers via text, they are making it possible to resolve this.
Best ticketing tool I have ever used
What do you like best about the product?
Easy to use, customizable with macros to automate certain processes.
What do you dislike about the product?
There's a slight window of opportunity for errors when sending a message, and internal notes are sent as customer-facing messages or viceversa,
What problems is the product solving and how is that benefiting you?
Manage customer tickets both from tier1 support and escalated teams
Almost great software
What do you like best about the product?
Macros are helpful - great way to add efficiency to support and enable data tagging
What do you dislike about the product?
Lots of inflexibility. Not being able to forward a full ticket thread to someone outside Zendesk is a huge problem. Reporting dashboards still need work
What problems is the product solving and how is that benefiting you?
Efficiency - allowing us to answer more tickets faster
Data - understanding what customers are reaching out about
Data - understanding what customers are reaching out about
Zendesk
What do you like best about the product?
The ability to manage customer support in one platform
What do you dislike about the product?
Some integrations are not available yet, multichannel integrations require integrations with 3rd party paid services
What problems is the product solving and how is that benefiting you?
Ability to have multiple support agents work together within one software platform with ease of understanding where things stand, with less meetings between team members
Definitely awesome experience! Very easy to navigate and understand, such a great tool!
What do you like best about the product?
The most helpful in Zendesk is its easy-to-navigate tool.
What do you dislike about the product?
Sometimes, Zendesk tends to load slowly, but it eventually works just fine.
What problems is the product solving and how is that benefiting you?
Sometimes, some icons are missing and Zendesk support has always been helpful and it really benefits the business.
A convenient tool
What do you like best about the product?
It is an all in one tool that can be easily accessed by users.
What do you dislike about the product?
Sometimes it has its downside, like often times, it shows a blank screen .
What problems is the product solving and how is that benefiting you?
It is an application that stores everything including the past messages or calls, so it is easier to access.
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