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Good Customer Support
What do you like best about the product?
the easy customer suppport , and direct chat with them that make it easy to help them while browsing for answers
What do you dislike about the product?
the new update is a bit hard to get used to it since evrything is in one dashboard
What problems is the product solving and how is that benefiting you?
it is easy way to solve customer complaints and treat emails in an organised way and keep tracks of it
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excellent customer service
What do you like best about the product?
easy to interact with customers and partners and get reviews and feedbacks about our product and services
What do you dislike about the product?
the fact that the new update is all in one dashboard, even though we got used to the old one
What problems is the product solving and how is that benefiting you?
easy customer management , and we can treat complaints easily and get to know their feedbacks
perfect customer support
What do you like best about the product?
the fact that we can interact with customer via chats and browser for their needs while doing that
What do you dislike about the product?
there is sometimes some bugs that make it hard for us to do our job , and hard to understand what's the issue
What problems is the product solving and how is that benefiting you?
customer complaints are easy to treat , also customers feedback and needs are easy to to solve using zendesk
Zendesk is smart Service Management Ticketing tool
What do you like best about the product?
Smartness and automation featuress. Explore reporting is also very dynamic and good.
What do you dislike about the product?
2 dataset information cannot be joined in a single report is the biggest flaw i has seen till date.
What problems is the product solving and how is that benefiting you?
Day to day ticketing experience has been very good, solving the best part of our environment, which was automated reporting. Thanks for developing this tool. It has great features which can be used in many different ways.
Zendesk Overview
What do you like best about the product?
The icon top bar is so helpful when making outbound calls. Also, the PB button is easier to use when getting a ticket.
What do you dislike about the product?
I don't see anything to dislike zendesk. I hope it will have a theme and be more colorful for improvement.
What problems is the product solving and how is that benefiting you?
It helps us to solve unnecessary tickets and filtered the important ones.
Zendesk Support Suite Review
What do you like best about the product?
Fast acting tech supports, easy navigation
What do you dislike about the product?
Occasional disconnecting chats, sometimes might be a bit laggy
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solved minor lagging
Helps Keep our Business Running
What do you like best about the product?
Help Center Articles and Ticket organization among my team
What do you dislike about the product?
Reporting is difficult to use but we have hooked up our own tool
What problems is the product solving and how is that benefiting you?
Integration with Jira to submit bugs and communicate with customers
Great way to work
What do you like best about the product?
the fact that you can interact with everyone via live chats which make it a fun way to work
What do you dislike about the product?
the new update is a bit of a hassle , but it easy to get used to it with enaugh practice
What problems is the product solving and how is that benefiting you?
the customer complaints are easy to deal with , email and tickets are organised and well linked to the customers
excellent platform
What do you like best about the product?
The fact that this is a helpful and easy way to contact customers and interact with them , it is a way to make our job easy
What do you dislike about the product?
the new update is kinda hard to get the hang of it but it is not that bad
What problems is the product solving and how is that benefiting you?
i like the fact that we can solve customer complaints easily and can understand them better via live chats
parctical platform
What do you like best about the product?
the direct contact with customers and practical engagement with them , and live chats
What do you dislike about the product?
the new update is a bit hard to get used to it and work with it specially its all in one dashboard now
What problems is the product solving and how is that benefiting you?
easy customer complaints management , and easy to give live answers and get live feedback directly from them
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