Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Industry Leader
What do you like best about the product?
I like the ease of use of ZD and the team is helpful when needed.
What do you dislike about the product?
Like any product, it has its quirks which will be different for each company and user.
What problems is the product solving and how is that benefiting you?
Support ticketing and knowledge base
To the Point Support
What do you like best about the product?
Easy, intuitive interface for tracking and archiving IT solutions. Easy to communicate with End Users.
What do you dislike about the product?
I don't have many dislikes. Some of the Admin procedures are a bit nebulous but not hindering work.
What problems is the product solving and how is that benefiting you?
IT Support. Users submit an email and our team receives email and works / follows it to resolution.
Helpful and competent support.
What do you like best about the product?
In the environment in which I work, where I also support my clients, I value agility and efficiency. This is what Zendesk Support can offer me.
In the old supplier of a solution that we used before, they didn't have that agility... and they still serve me in the language I need!
In the old supplier of a solution that we used before, they didn't have that agility... and they still serve me in the language I need!
What do you dislike about the product?
I currently have no complaints about the service.
As requests I made, they were all answered.
Keeping the form of delivery that is carried out today.
Mainly in platform solutions. Solutions that add value to the day-to-day operations.
As requests I made, they were all answered.
Keeping the form of delivery that is carried out today.
Mainly in platform solutions. Solutions that add value to the day-to-day operations.
What problems is the product solving and how is that benefiting you?
Integrations with applications, various automations, triggers and others.
This benefits me, as I mentioned in the previous question, in the operation we have, that is, we let the tool work for us.
This benefits me, as I mentioned in the previous question, in the operation we have, that is, we let the tool work for us.
Quick Support for quick support
What do you like best about the product?
What I find most helpful is being able to access and respond to my users help desk tickets in a timely fashion. Zendesk also helps keep track of my time management and if I do have a question about the Zendesk tools help is easily available and quick. We've been using Zendesk for a few years now and I can't remember what it was like before we started using it!
What do you dislike about the product?
I haven't found any downsides - maybe I'm not looking hard enough!
What problems is the product solving and how is that benefiting you?
Most times it's all about having users issues/problems/questions in one place and we are able to determine which group gets to assist.
Amazing ticketing tool and it has ease of usage
What do you like best about the product?
The ease to use the tool and also it helps in making the customer experience a lot more better
What do you dislike about the product?
There is nothing as of now that I would dislike about the product
What problems is the product solving and how is that benefiting you?
It helps in solving the customer related concerns in an efficient manner and it benefits in grabbing maximum customer satisfaction
Help with setting ticket to open
What do you like best about the product?
I did not have to leave the window open and wait on the agent to enter and could continue to work. The information I did get was helpful along with links to options that may help
What do you dislike about the product?
The only thing I disliked was that I was unable to reach someone immediately but again this did not stop my workflow so I was ok with it. If urgent matter I would have called.
What problems is the product solving and how is that benefiting you?
Setting up triggers and what was not working properly. I also needed information on using organizations. I am still not sure if organizations will help me but this is not due to the agent.It is due to me not being able to test.
Excellent support team and guidance especially on onboarding and incase of queries
What do you like best about the product?
Ability to intergrate with social media, porting with phone and ease of use
What do you dislike about the product?
It is good 👍 Only area is ticketing plan which though is good but for very urgent requests one feels it has taken time to adress. Maybe categories urgent requests separately
What problems is the product solving and how is that benefiting you?
Multiple customer communications channels and ability to easily interact with all simultaneously and quick feedbacks/ assigning the concern support staff
The support person was quick to answer my questions and my issue has been solved in an instant.
What do you like best about the product?
The chat support box makes it super easy to reach out to the support team, and that makes the difference.
What do you dislike about the product?
There is nothing that I dislike, so far so good.
What problems is the product solving and how is that benefiting you?
It is important to answer administrative related issues because I use this to interact with customers.
Easy to use CRM for Customer Service!
What do you like best about the product?
Easy to use but powerful tools. Customer support is very prompt. Great community. Lots of resources. Triggers and Automations are powerful but simple to create. Agents prefer it to Salesforce because of the user interface.
What do you dislike about the product?
The current chatbot solutions are limited. Zendesk sunshine overpromised but under-delivered. Still waiting for features that were announced years ago like proactive tickets.
What problems is the product solving and how is that benefiting you?
This is an all in one service that does emails, phone, chat, and social media very well. The new agent workspace allows agents to answer tickets through multiple channels. Way easier to use than SalesForce.
Quick response to non-urgent issue
What do you like best about the product?
The speed of response, answered in less than 30 minutes on non-critical matter.
What do you dislike about the product?
Sometimes the response time frame for critical issues is a little long.
What problems is the product solving and how is that benefiting you?
Ticket issues.
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