Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Very Convenient and User-Friendly
What do you like best about the product?
Very Convenient and User-Friendly. The support team is very quick, friendly, and knowledgeable. Thanks!
What do you dislike about the product?
Nothing. I'm all happy and satisfied with all the services.
What problems is the product solving and how is that benefiting you?
New update related to Agent Workspace.
Zendesk review
What do you like best about the product?
They reference documents to read on my own.
What do you dislike about the product?
It usually takes more than 24hrs to receive a response.
What problems is the product solving and how is that benefiting you?
Quick fixes. How to better utilize Zendesk and make it easier for me.
More than a chatbot company...
What do you like best about the product?
Ultimate team helped us to achieve and surpass our goals at Sunrise with their talent, professionalism, readiness, and most importantly their very kind and humane attitude which is priceless in our digital environment. Everybody on the team is technically very competent and always ready to help, also very accurate regarding deadlines and deliveries. The usability and easiness of the platform are impressive, especially in terms of conversation design tools and UI.
What do you dislike about the product?
My only complaint was about reporting and filtering capabilities of the platform, which can be improved for custom requirements. But Ultimate team was more than ready to fill in those gaps with personalized reports and dahsboards, which was awesome.
What problems is the product solving and how is that benefiting you?
Ultimate is more than the chatbot tools they offer: Their conversation designers helped us to create and constantly improve our flows, and their analysts helped us to identify and fix pain points to improve our KPIs.
Prompt support
What do you like best about the product?
The design is easier to navigate and everything we need is in the service.
What do you dislike about the product?
I can't think of anything that I dislike about Zendesk support suite.
What problems is the product solving and how is that benefiting you?
Receiving and attending to issues from our users
it's an easy platform to use
What do you like best about the product?
easy to use, so i can do a fast for study about zendesk suite.
What do you dislike about the product?
is for zendesk explore, cause when we query data, the data will be show in zendesk in 1 refresh hour
What problems is the product solving and how is that benefiting you?
problem is when we use messaging live-chat, there's no SLA
Great support tool.
What do you like best about the product?
I enjoy the social plugin the most as it allows multiple support fuctions.
What do you dislike about the product?
So far didnt find anything we disliked. Enjoying the support
What problems is the product solving and how is that benefiting you?
The support is solving being able to connecting to multi cross platforms.
One Happy Customer!
What do you like best about the product?
ZenDesk is easy and intuitive. Their support is excellent.
What do you dislike about the product?
I wish that ZenDesk had a built-in asset management system. I understand that it's not part of helpdesk.
What problems is the product solving and how is that benefiting you?
We were looking for an employee-support system for 600+ users. It needed to easily support remote employees around the world. ZenDesk did that out of the box.
Zendesk Review
What do you like best about the product?
Our org has been using Zendesk for more than 5 + years and it has provided the infrastructure our team needed to succeed.
What do you dislike about the product?
The New Reporting portal Explore is very cumbersome and old Insights was much easy to configure and customize.
What problems is the product solving and how is that benefiting you?
it is our primary CRM for tracking and resolving production incidents. It allows us to run metrics to better customer SLAs.
It is a very robust tool that allows for an infinite number of creations and support workflows.
What do you like best about the product?
The methodology used in the development of the tool is what I like the most. There is a standardized logic behind it, which allows for quick learning to configure different functionalities. The possibility of using categorization in different places is also perfect and makes the items visually more organized for the agent.
What do you dislike about the product?
The chat API. It is not as elaborate as the ticket API. I miss a unified endpoint that lists each chat (without its message history) and provides the same indicators found in Zendesk Explore, just like it happens in the ticket API.
What problems is the product solving and how is that benefiting you?
My latest contacts were to obtain support on chat and macro APIs. This is very important for the development of the company's internal projects, as well as for the automation or reduction in the configuration time of the Suite.
contacted the Zendesk support team as I had an issue with one of our settings
What do you like best about the product?
I contacted the Zendesk support team as I had an issue with one of our settings related to the way the tickets are visible to us.
The Zendesk auto Bot tried to assist but non of the visible parameters the Bot offered fit my issue.
I asked for more support and in less than 24 hours one of the Zendesk team members contacted and answered in a professional way and helped me to fix the issue I had.
The Zendesk auto Bot tried to assist but non of the visible parameters the Bot offered fit my issue.
I asked for more support and in less than 24 hours one of the Zendesk team members contacted and answered in a professional way and helped me to fix the issue I had.
What do you dislike about the product?
Nothing,
The auto Bot tried to answer, but once it didn't answer, a real team member helped me and suggested a solution that helped to fix the issue I had. Currently, I am satisfied
The auto Bot tried to answer, but once it didn't answer, a real team member helped me and suggested a solution that helped to fix the issue I had. Currently, I am satisfied
What problems is the product solving and how is that benefiting you?
I changed a parameter in the Zenndesk and Gmail integration, in the way it looks in the actual ticket. The link the team member sent me helped to see the relevant info to change the parameter.
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