Zendesk Suite
ZendeskExternal reviews
6,519 reviews
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An easy-to-use, powerful Support CRM.
What do you like best about the product?
Knowledgebase is searchable from the same screen as the tickets.
What do you dislike about the product?
There is nothing that I dislike. It is a well designed product.
What problems is the product solving and how is that benefiting you?
Zendesk helps me to provide complex tech support to hundreds of customers .
If you can't find your solutions, they will find it for you
What do you like best about the product?
I like the widget chat, your support are helpful, but I wish to cut down on research time since they provide articles that I still have to read
What do you dislike about the product?
there's too many articles to read and it seems like it's all a workaround instead of actual solutions
What problems is the product solving and how is that benefiting you?
I'm not really sure what Zendesk has in store for us right now, but I hope they are working on having native desktop notifications (no third party required)
All that and a bag of chips!
What do you like best about the product?
With Zendesk Suite, you have the opportunity to improve all aspects of your business. From Talk to Support tickets and everything in between. The sky is the limit.
What do you dislike about the product?
I haven't found anything I really dislike. If anything I would say that sometimes I can't accomplish what I want to. Most of what I can't do is due to being in an EAP.
What problems is the product solving and how is that benefiting you?
Visibility into customer issues and concerns
A one-stop shop for our knowledge base. Both internal and external.
A way to track phone calls using Talk.
Zendesk has helped us improve customer support across the board.
A one-stop shop for our knowledge base. Both internal and external.
A way to track phone calls using Talk.
Zendesk has helped us improve customer support across the board.
Widely used tool that fulfils your customer support needs
What do you like best about the product?
The entire package of tools that are connected. We can answer on emails, calls or chats within the same platform.
What do you dislike about the product?
The licensing is not hospitality friendly in the way that we are a seasonal company that has a lot more customer service employees in the summer period. Yearly licensing and the reduced rates that come with it are therefore not an option for us.
What problems is the product solving and how is that benefiting you?
An easy way to follow up on customer questions across platforms.
Quick and detailed assistance!
What do you like best about the product?
How easy it is to create and use Macros for daily ticket management.
What do you dislike about the product?
The overall look of the site is a bit boring/outdated, I think it could do with a makeover.
What problems is the product solving and how is that benefiting you?
Zendesk is streamlining our support services and allows us to better manage the different types of support requests we receive. It is also helping with cross-team communications
Market leader - all bells and whistles. Good support too.
What do you like best about the product?
Suite of functions available. omnichannel support
What do you dislike about the product?
Can take a long time to release features
What problems is the product solving and how is that benefiting you?
How to manage a lot of customer queries in once place. Makes work simpler
Very attentive support and well outlined onboarding. Intent recognition quite impressive
What do you like best about the product?
Whenever we need advice, we receive very helpful support in our Slack. The onboarding was quite extensive and setting up custom API integration was great because we got in touch with the engineers.
What do you dislike about the product?
Not everything we learned is accessible in the help centre, and the custom API integration seems quite unfinished still. For example, error logs for the integration would be helpful, including request payloads.
What problems is the product solving and how is that benefiting you?
Customer routing on our chat live channel. Also provide better self-service options for customers that can provide data-driven insights into their support queries.
Highly capable CHAT AI
What do you like best about the product?
It is the third-party service that handles chatbots.
What do you dislike about the product?
I don't have any such dislikes as Product from Ultimate is efficient.
What problems is the product solving and how is that benefiting you?
Chatbots are reducing the number of agents those who need to address the customer problems
Ultimate virtual assistant
What do you like best about the product?
Ultimate offers businesses a multilingual aspect for different end users
What do you dislike about the product?
Ultimate would benefit by having a bigger presence in event in EMEA
What problems is the product solving and how is that benefiting you?
Smart routing and ticket deflection are one of the common requests we come across and Ultimate takes care of them.
I got the answer I needed!
What do you like best about the product?
I received an immediate (automated) response with a suggested answer.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
After reaching out to clarify my question, a support team member provided updated information right away.
The specific feature I inquired about was not yet available, but on the current road map for this year.
What do you dislike about the product?
Nothing so far. I am pleased with my experience.
What problems is the product solving and how is that benefiting you?
Helping our support team to manage our customer requests for historical archiving and search reference.
We are able to easily access previous tickets to find both related and unrelated issues.
We are able to easily access previous tickets to find both related and unrelated issues.
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