Zendesk Suite
ZendeskExternal reviews
6,634 reviews
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Time Out Issues
What do you like best about the product?
It was available almost instantly, and I received some excellent troubleshooting tips.
What do you dislike about the product?
Nothing! Everything about it is wonderful.
What problems is the product solving and how is that benefiting you?
They were helping me solve an issue with a time out and where tickets were not allowed to be saved (placed back into open, pending or solved status) without having to log out and reload the entire program
Well explained
What do you like best about the product?
I submitted my issue, and right away I had someone assigned to help me to resolve my issue. He share with me detailed information and also, information uploaded to the help center.
What do you dislike about the product?
Maybe for the Time Zone, the responses were a little bit delayed, however, the agent assigned was very helpful every time he reply to my questions. I t was greatly appreciated it.
What problems is the product solving and how is that benefiting you?
I had an issue with a specific type of ticket, that was assigned to a specific agent, however, thanks to the information received in the Zendesk support, I was able to modify the settings.
Zendesk Support Suite is amazing and truly very supportive!
What do you like best about the product?
I like about Zendesk Support Suite is that all the tools are in one place. I can't express in words how convenient it is to have all the shortcuts and macros in one place. I like how its auto translations work so effectively for so many languages.
What do you dislike about the product?
There are very few things I don't like about Zendesk Support Suite. I only don't like that sometimes the translator doesn't work correctly. It gets an error until I restart the computer.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is fantastic! Their customer service and live chat make it easy to solve problems in a short time. It saves precious time and makes my work more enjoyable and accessible.
All in one tool for ultimate CX functionality.
What do you like best about the product?
I love that Zendesk support suite can house all of our support channels rather than having additional providers. It's a "one-stop hub" for all things support. It also has many settings that can enable you to personalize your instance for your unique team/business need. Data collection is also accessible, which is an added plus.
What do you dislike about the product?
It can be challenging to get going - there are many moving parts. But it's important to note that Zendesk does provide the support and training to help you get acclimated.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is enabling us to keep our team working within a singular support platform and is also allowing us to collect data as we see fit through custom tags.
Simple question got a very prompt and adequate response from the Zendesk support team
What do you like best about the product?
The promptness and the different options presented to me to solve my issue
What do you dislike about the product?
Given the nature of my question and its brevity I didn't have anything to dislike.
What problems is the product solving and how is that benefiting you?
We generally have no issues with the suite if that's what the question implies. It is a great tool for redirecting tickets to appropriate parties and collaboration.
Zendesk Support suite
What do you like best about the product?
I love how simple the Zendesk Support configuration is. With no time, you can configure triggers and automations to auto direct tickets which save lots of time for your support team to do what they really add value to.
What do you dislike about the product?
Triggers are very important and helpful, however, you need to be mindful of their order and it can be difficult to categorize with the new Category feature without messing up your trigger order.
What problems is the product solving and how is that benefiting you?
Our Customer group use Zendesk Support suite to react to support queries as well as proactively handle Customer success queries. It's the single source of truth in our customer's interaction with our Customer group.
World-class support from Zendesk
What do you like best about the product?
Zendesk is always on hand to provide support and they're always willing to go above and beyond for me.
What do you dislike about the product?
There are no downsides to Zendesk - the support is great and there are plenty of online resources to assist.
What problems is the product solving and how is that benefiting you?
Using Zendesk has meant we've reduced our support platforms from 4 to 1 in the space of 6 months. Our average response time is down from 90+ days to about 3
Helpful way to see training activity within ticket
What do you like best about the product?
The Skilljar <> Zendesk integration is a really easy to get an overview of training activity from straight within a ticket.
What do you dislike about the product?
No downsides; it's a straightforward integration.
What problems is the product solving and how is that benefiting you?
Pull user data directly into ticketing software.
New upgrade help
What do you like best about the product?
The chat was very easy to navigate and was taken care of quickly.
What do you dislike about the product?
I have not found anything to dislike yet and have been working with ZD for over 4 years.
What problems is the product solving and how is that benefiting you?
I was having issues with reporting, and they quickly showed me where to go for what I needed.
it was a good experience, I learned a lot and I'm still learning new features
What do you like best about the product?
ease of communication with custumers ,easy to use software, easy to enter into direct chat with customers, easy to answer emails, several shortcuts that are suggested
What do you dislike about the product?
I have no inconvenience using zendesk everything is clear to me, and it will be perfect if zendesk organizes online training and let us know of any new features
What problems is the product solving and how is that benefiting you?
Receive emails from our customers and partners, help our customers with all requests for information,communicate via direct chat with customers which allows us to solve problems quickly
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