Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Good user friendly guides and ease of access
What do you like best about the product?
user guides are very simple to use and very straighforward
What do you dislike about the product?
quite a lot of menus to navigate at times due to the amount of functionality
What problems is the product solving and how is that benefiting you?
ticketing for repairs
A very knowledgeable support team, have no issues thanks to them
What do you like best about the product?
No issues have I found so far, been a good journey so far
What do you dislike about the product?
None so far thank you for a good service
What problems is the product solving and how is that benefiting you?
Helped me with my Zendesk explorer dashboard
User-Friendly and Easy to Navigate
What do you like best about the product?
I appreciate that the most important information is clearly laid out. It is very easy to access all the necessary details and the layout of the add-ons is an additional bonus.
What do you dislike about the product?
I would appreciate being able to bookmark tabs to the top that would stay even when I shut down my device. This would make it easier to reference accounts and information instead of searching for them every time I log-in.
What problems is the product solving and how is that benefiting you?
It allows me to view multiple clients in a clear way and manage various tasks at one. It benefits me by ensuring I don't have to switch back and forth between windows or slides to access information.
Excellent Tool. Amazing Sandbox Environment that is as creative as you make it.
What do you like best about the product?
I like that this product lets you create the customer support environment that you envision. If you don't have a vision, not a problem. They have a template that you can build off of.
What do you dislike about the product?
There are still some limitations of the product. What I would like to see more are Product Roadmaps that are coming out for the product and what things they have in the works.
What problems is the product solving and how is that benefiting you?
The tool is becoming more robust as time goes on. Creating more specific permissions for the Agent roles has been extremely helpful. I think focusing on this and more permissions for groups will be a great help.
Easy to use and customize!
What do you like best about the product?
Zendesk is a major part of our software ecosystem. We use Zendesk to track support issues for underserved populations and to help us understand the root causes of their food insecurity. Zendesk helps us understand the root causes of food insecurity and improves communication and collaboration that more effectively leads to long-term solutions.
Zendesk Support Suite is amazing! Their customer service and live chat make it easy to solve problems in a pinch. If you have a question about anything, they are there to help or guide you in the right direction. This makes it easy to find solutions to customization options or even something as simple as how to edit a trigger or macro.
Zendesk Support Suite is amazing! Their customer service and live chat make it easy to solve problems in a pinch. If you have a question about anything, they are there to help or guide you in the right direction. This makes it easy to find solutions to customization options or even something as simple as how to edit a trigger or macro.
What do you dislike about the product?
Overall, Zendesk is perfect for our use case scenarios. There have only been a few instances where some settings and features were difficult to find, but this could be boiled down to system updates. Since there have been so many updates in the last few months/over the last year, anytime, we need to make an update, something in our settings/admin center has changed and we don't know where to locate the updated directions. The Help Center does not update at the same rate as system updates...that is when we reach out to support!
What problems is the product solving and how is that benefiting you?
As a non-profit, we use Zendesk to communicate with our volunteers, partners, clients, and the population we serve. This is solving the communication gap in communities where normally they could not call, email, or text a non-profit to get assistance. We take all the feedback we receive through CSAT, NPS, Response Times, and more metrics to see how we can close the feedback loop for those in need. Zendesk is a major part of our software ecosystem. We use Zendesk to track support issues for underserved populations and to help us understand the root causes of their food insecurity. Zendesk helps us understand the root causes of food insecurity and improves communication and collaboration that more effectively leads to long-term solutions.
Good Help Desk System
What do you like best about the product?
Automations and triggers provide auto responses, requiring less manual tech interventions.
What do you dislike about the product?
Planning and configuration required to setup all modules.
What problems is the product solving and how is that benefiting you?
Historical tracking of user requests. Ability to add external and 3rd party vendors for support.
Speedy and friendly support
What do you like best about the product?
I really liked the live chat feature. It was really quick to use.
What do you dislike about the product?
I didn't find any reasons to dislike the service as of yet.
What problems is the product solving and how is that benefiting you?
We are using Zendesk for ticketing and it's fantastic for reporting and keeping track of customer satisfaction.
Despite areas of opportunity, one of the best.
What do you like best about the product?
API integrations, the entire sunshine ecosystem seems very promising too.
What do you dislike about the product?
The almost-enforcing of answerbot, there's a lot of shortcomings and it needs to be disabled to get other things to work.
What problems is the product solving and how is that benefiting you?
Managing multiple contact channels and the seamless integration between chat, phone.
Efficient, knowledgable and helpful support!
What do you like best about the product?
Zendesk support is one of the quickest support tools I've ever used! Each time I have requested support, I have had a response within the hour and have never had to come back through for further assistance. Every agent I have ever spoken to has been so helpful and also send links to articles for any issues I have had. Really recommend this feature if anyone is unsure about anything!
What do you dislike about the product?
There's nothing that I can say that I would dislike, every time I have used this I have nothing but praise. Each agent is nothing but helpful and I really couldn't fault it.
What problems is the product solving and how is that benefiting you?
I have had issues with messaging where the agent I've spoken to has logged into my account and rectified any issues that I have had, this is really beneficial for me when running a customer service team as it means we can continue providing the best levels of dservice to our customers.
great app, covering all aspect of customer service needs
What do you like best about the product?
email to case functionality, esasily connecti to other apps using customized API
What do you dislike about the product?
need to be doing less calculation in fields comparing with SF
What problems is the product solving and how is that benefiting you?
solving customer complaints that Chinese letters are not working in Side Conversations, this helps the company continue the business operations.
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