Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Zendesk support is really helpful
What do you like best about the product?
It helps with your daily routine well and provides support easily.
What do you dislike about the product?
None so far. Everything is okay with handling the Zendesk Suite.
What problems is the product solving and how is that benefiting you?
Dealing with lesser tools and its integration with other apps is great.
Top class API to help integrate with user data to make ops lives easier
What do you like best about the product?
Our favorite feature of Zendesk has been the robust API to help us integrate with our core API to help make operations lives easier. When phone calls come in, we can know who is calling, who their account manager is and more.
What do you dislike about the product?
The more that we tend to add into the product from an App and integration perspective, we do see load times suffer a bit which can be a light burden or issue for our ops teams
What problems is the product solving and how is that benefiting you?
Allowing us to have an all in one CRM platform for customer service, phone support, email support, help center, integrating with a ton of our other tools, and a robust suite app that supports integrations with most of our other tools.
Best Ticket System you can get!
What do you like best about the product?
Been using Zendesk since 2011, and it has helped our business so much! We have been able to stay in top of out clients needs.
What do you dislike about the product?
I don't know of any downside to using Zendesk.
What problems is the product solving and how is that benefiting you?
We are desktop support IT business. It has helped us keep organized and helped us respond faster to our clients
Issue resolved quickly!
What do you like best about the product?
We recently experienced an issue that caused a login prompt for each new ticket we opened. Sarah Zapanta was quick to help us and provided a solution. We really appreciate the quick resolution!
What do you dislike about the product?
There isn't anything that I can think of for this particular issue. Our expectation is that our requests are handled in a timely manner and a resolution is offered, both of which occured in this situation.
What problems is the product solving and how is that benefiting you?
Zendesk is allowing us to help our customers efficiently, along with providing us with tons of reporting options to increase our efficiency in coaching our agents and identifying areas of improvement.
Response was quick and efficient this time. The suggestion from the tech worked a treat.
What do you like best about the product?
The support team is easy to contact. The interface is also easy to navigate. The best part though, was the response time and effectiveness of proposed solution.
What do you dislike about the product?
The only downside I would say is that there is no instant support available inside our Zendesk suite. If there was a quick chat option that we could avail to instantly use to ask query about small issues, would be even better.
What problems is the product solving and how is that benefiting you?
The availability of support when required makes the learning curve much easier. The confidence of knowing that there is help available when required, really lets us do our jobs more smoothly.
Serious Issue Resolved Quickly!
What do you like best about the product?
The support agent was INCREDIBLE and super helpful!
What do you dislike about the product?
Nothing, really. It's a great platform and awesome support staff!
What problems is the product solving and how is that benefiting you?
We switched vendors for a particular process and I had some issues getting the emails to come through. Contacted Zendesk Support and was informed it would be around 15 minutes to receive a response; I got a response in less than 5 minutes. Gave them access to our platform and they found the issue in no time and helped me learn how to fix it going forward. Stellar service, incredible team - very happy to be a Zendesk customer!
Very easy to use
What do you like best about the product?
Quick login. Translate option, Bulk response
What do you dislike about the product?
The search tool, doesn't get the exact match of the keyword
What problems is the product solving and how is that benefiting you?
Customer support
Best application in resolving the quarries of customer
What do you like best about the product?
Calling and using the macros are best part and creating new tickets is also easy, merging the tickets are good,the desk auto logouts when working hours completed
What do you dislike about the product?
I aways face logging error and tech issues like asks to refresh some access doesn't work properly rest is good and it could be better
What problems is the product solving and how is that benefiting you?
Response from merchant and customer is good and calculates Csat is best part then any other
Business made easy by gaining customer satisfaction
What do you like best about the product?
Best part is tickets assigning on time and reminders of TAT and quick response to the customer without any distract great application to run the customer service
What do you dislike about the product?
Sometimes adding private notes are not visible and in sometime it will be added twice same note I was frustrated one time that getting error error while logging in
What problems is the product solving and how is that benefiting you?
Solving customer problems is 1st prior to the business and this application made it easy comparing to fresh desk this is good and easy to understand the application made it simple
Server Error Response Time
What do you like best about the product?
Jhan and Beau were very helpful and kept me updates.
What do you dislike about the product?
I asked about the proper process for submitting errors, and I did not get a firm answer. I just assumed it was to use the chat bot?
What problems is the product solving and how is that benefiting you?
Server was down this morning. I reached out to log the issue.
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