Zendesk Suite
ZendeskExternal reviews
6,627 reviews
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Solid Platform That Will Keep You Steady Through Both Transition Periods And Seasons of Stability
What do you like best about the product?
One of the most intuitive interfaces I've dealt with. The automation features and macro integrations have made customer support a breeze
What do you dislike about the product?
The AI capabilities were helpful at first when it seemed that other tools were more primitive, but recently we've been more impressed by the offerings from other providers.
What problems is the product solving and how is that benefiting you?
Having a platform that streamlines communications with customers (phone call recordings, email exchanges, notes from personal interactions, etc...) has made keeping track of key moments in a customer's journey incredibly useful compared to other ticketing systems and CRMs I've worked with.
Seamless experience
What do you like best about the product?
Zendesk was hands down the best ticket management software I've used. It's simple and streamlined with customization options depending on the need.
What do you dislike about the product?
Tickets were sometimes slow to come in after being sent. The system did experience lag on occasion where the send time would be nearly an hour off from when we received it
What problems is the product solving and how is that benefiting you?
It opens another line of communion customers to reach out.
Great customer service
What do you like best about the product?
it makes it easy for us to track all of our customer inquiries.
What do you dislike about the product?
there isn't a direct integration built with UKG but an API is available.
What problems is the product solving and how is that benefiting you?
HR inquiries.
Best email support
What do you like best about the product?
The interface is user-friendly and allows for easy navigation between different features. I find the customization options quite helpful in tailoring responses to various customer inquiries.
What do you dislike about the product?
However, there is room for improvement in the speed of email loading and processing. Overall, it provides a decent platform for managing customer communications efficiently.
What problems is the product solving and how is that benefiting you?
Decreases a ton of workload and cery easy to use
It is best and easy to use ticketing platform I have ever used.
What do you like best about the product?
It is best and easy to use ticketing platform I have ever used.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
User friendly interface.
Easy to use and having more features to track each and every data in single report.
Custom made reports, you can automate the reports easily to your email.
What do you dislike about the product?
There is nothing, which I can dislike. It is very convinient and easy for new user's as well.
What problems is the product solving and how is that benefiting you?
It is best platform for managing all the tickets or each and every task in a single place.
User friendly software that helps organize customer ticket
What do you like best about the product?
I like the features it has to classify tickets into groups based on subject. I also like the ability to monitor employees work
What do you dislike about the product?
It needs a reboot maybe twice a day to keep things running smoothly
What problems is the product solving and how is that benefiting you?
It’s helping us serve our customers and address their concerns quickly
Fundamental tool for providing customer solutions
What do you like best about the product?
Ease of use when providing customer support to a large customer base. Easy-to-use interface that allows seamless customer support and reporting.
What do you dislike about the product?
I have no complaints about the suite as of this moment.
What problems is the product solving and how is that benefiting you?
Provide customer support , chat support and reporting weekly.
Unification of channels into a single service platform
What do you like best about the product?
The most useful thing for the customer service team is to be able to have a complete view of the entire customer service journey in one place. We used to work individually, each area with its own manual control, and we didn't share information. The customer is harmed, and we don't communicate with internal teams. It's a great tool, and we are loving learning and putting it into practice as soon as possible. Reporting will also be essential to monitor indicators and propose improvements in the areas.
What do you dislike about the product?
There are so many options that I get confused. But thinking about the number of resources, I was a bit startled, but now with the integration, things have become much easier.
What problems is the product solving and how is that benefiting you?
Control, optimization of service, visualize all customer behavior in one place, agility in service, satisfied customer. Well, we had a completely manual process and that caused a lot of internal discomfort and also for the customer, which is very bad for us. We are a company that values quality service and I believe that with the arrival of Zendesk this will be solved. We are confident that it will be a milestone in our service journey.
Zendesk support-one stop for all the customers tickets
What do you like best about the product?
Zendesk provides platform for our app customers to log their tickets and issues..
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
It easy dashboard and link with jira helps to easily raise jira’s for customers issues and track them in jira
What do you dislike about the product?
Zendesk helped in solving many problems
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
It has helped to keeping track of multiple projects and user issues
App is providing a platform to create tickets by users which are visible to us on zendesk
What problems is the product solving and how is that benefiting you?
Complain management
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Help desk
Self service
Dashboard to keep track of issues
Links with jira
Excellent choice for customer support
What do you like best about the product?
After using other similar platforms, I find the ease of use and customizability, as well as various app integration into ZenDesk one of the best, I enjoy working with this platform, everything is clear and structured, can keep track of my data well. Everything is easy to implement, I use it daily to provide customer support for multiple brands.
What do you dislike about the product?
So far everything has been great, I'd like to have more help centers available, but that's just on my plan.
What problems is the product solving and how is that benefiting you?
Makes communication with customers easier, I am able to see all the interaction history in one place, can integrate my own apps, i.e. the CRM, connect it to OpenAI or simply get apps form the marketplace.
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