Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Zendesk!! Simple and Easy tool - Support
What do you like best about the product?
The Support suite is well suited for all
What do you dislike about the product?
License Cost - the only reason why we find it difficult to expand.
What problems is the product solving and how is that benefiting you?
Client ticketing with SLA's Management was the best feature and that has always helped in ensuring the we reach out to clients in timely manner.
Automation in Zendesk is the best i have seen so far.
Automation in Zendesk is the best i have seen so far.
best helpdesk tool
What do you like best about the product?
ease of use, automation and fully configurable to the organisations needs.
What do you dislike about the product?
sometimes (like adding a phone number) help is not a 123 step.
What problems is the product solving and how is that benefiting you?
easy sharing between agents for full problem history. all tickets easy searchable. reports etc
Precise, On point, All the need in fingertips
What do you like best about the product?
The customer support is really helpful. They educates about the platform precisely and also clears all the doubt's on a Zoom call.
The CRM itself is a charm
The CRM itself is a charm
What do you dislike about the product?
A feature for spam ticket management is something which needs to be improved
What problems is the product solving and how is that benefiting you?
An easy way to interact with the customers and address their issues. Making our life easy
Thank you For quick Fix
What do you like best about the product?
The system gave me option to priorotize my task
What do you dislike about the product?
nothing...everything is perfect. I am happy with the service and tool
What problems is the product solving and how is that benefiting you?
You have detailed articles on each which helps to get to a quick resolution.
Zendesk better than the rest
What do you like best about the product?
I love the seamless real-time support I receive from their staff. The ticketing agent and call quality are superb
What do you dislike about the product?
Zendesk can be a bit pricey but they quality of their product makes it worth it.
What problems is the product solving and how is that benefiting you?
we use zendesk to support our customers using our software.
Answer to Question
What do you like best about the product?
A lot of available information is available to researchers.
What do you dislike about the product?
There is so much information that it is very difficult to find what is current information and to find answers to questions.
What problems is the product solving and how is that benefiting you?
I'm closing older tickets and wanted to stop emails going to cc'd users. There is no way to do this in bulk.
Director of Support
What do you like best about the product?
I love how it creates a one stop shop for all QA and Csat
What do you dislike about the product?
Phone routing could be much improved. I wish we could route intelligently.
What problems is the product solving and how is that benefiting you?
Integrating phone chat and email in one place
The best CRM product ever!
What do you like best about the product?
It's simplicity and Zendesk always being on top of the game. No need to be a programmer to get it working. I like how easy the data can be collected.
What do you dislike about the product?
Customer Care could be more helpful. The Quality of the help changed drastically compared to when we first started using the product in 2018.
What problems is the product solving and how is that benefiting you?
The biggest benefit is the access to data generated by emails & calls received/sent and by the agents' usage. Based on that you can tweak Zendesk accordingly to meet your company's, teams and customers needs.
Fast, Informative, Polite.
What do you like best about the product?
The help center articles and videos are informative, and the chat agents are quick to help and resolve my issues the first time.
What do you dislike about the product?
Nothing so far. I like all aspects of their support.
What problems is the product solving and how is that benefiting you?
Requests/assistance with new features, triggers, various add-ons.
Love it and the support
What do you like best about the product?
Customizations and ability to create something specific to your needs.
What do you dislike about the product?
Missing Features that should be in a system like split and close
What problems is the product solving and how is that benefiting you?
We use it for a ticketing system for our IT department.
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