Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Does It All Customer Support Service
What do you like best about the product?
I like the vast amount of features that are available, from the chat feature, phone calls, the ability to track specific categories and also to monitor feedback from customers based on our responses.
What do you dislike about the product?
I wish there were far more views available so that we could see more categories we are tracking. It would be incredibly helpful to have subviews within each category as well.
What problems is the product solving and how is that benefiting you?
It allows us to connect with our customers, students and members so that we can provide them with the support they need across all of our programs and product offerings.
Amazing and Smooth experience post the initial configuration and an excellent Support system.
What do you like best about the product?
Zendesk Support Suite helps manage the tickets and the workflow automation and in keeping the queries neatly and organized.
What do you dislike about the product?
Customizations of the fields and views are very limited.
What problems is the product solving and how is that benefiting you?
Enables me to handle a large number of daily queries in an organized and timely manner.
User-friendly CRM software and very informative analytics reports
What do you like best about the product?
Zendesk Support Suite helps our start-up company manage our Support tickets which in turn helps our customers have an awesome customer support experience. Zendesk is greater compared to our previous CRM.
What do you dislike about the product?
Creating the needed dashboards to measure productivity is quite confusing so you'll need to speak with Zendesk Support Team or read about it online; having additional features (which I think should be part of all their subscription plans) like an organic time tracker, instead of installing an additional app, it usually means more subscription fee.
What problems is the product solving and how is that benefiting you?
They recently made updates on most interfaces that I interact with as Support Manager which makes reports and/or dashboards easier to create, generate, and share with my peers.
Great and quick support!
What do you like best about the product?
I needed help to understand some of the Zendesk Features, and the support given was intuitive and understandable.
Overall a very good support-based tool which helps answer tickets and store our knowledge base documents
Overall a very good support-based tool which helps answer tickets and store our knowledge base documents
What do you dislike about the product?
Nothing I can think of, that makes me dislike the tool.
What problems is the product solving and how is that benefiting you?
Helping us in responding to our users' requests and providing them with the support they need
Zendesk Review
What do you like best about the product?
That customer needs are all stored in one central location
What do you dislike about the product?
There are so many features that it can get a little confusing. Like solved/unsolved versus closed/open. These seem very similar to me. Perhaps the admin should be able to turn on or off specific features for agents.
What problems is the product solving and how is that benefiting you?
I don't recall, but they solved it quickly. It was a small little technical error.
Excellent product for all CX needs
What do you like best about the product?
Having used the product for a decade, I
What do you dislike about the product?
As a 10+ year customer, I can say with confidence and experience that this product will go beyond your needs and always continue to evolve on the bleeding edge of CX tech and integration capabilities.
What problems is the product solving and how is that benefiting you?
Zendesk provides a unified platform for many different internal and external services for sales and operations. The tools allow us to provide our customers with the best possible service and compete effectively in our industry.
Great support!
What do you like best about the product?
Although I've never had an issue in2+ years of using zendesk, when I had an issue logging in today after my phone did an update, my issue was rapidly rectified.
What do you dislike about the product?
Only issue was that it took a couple of hours to fix my issue, but it was not a work stoppage, I just couldn't access on my phone, my computer still worked fine.
What problems is the product solving and how is that benefiting you?
I can access my customer's questions quickly.
Rapid Response
What do you like best about the product?
The response turnaround time was extremely quick and efficient.
What do you dislike about the product?
I disliked the fact that most of our issues had to be resolved manually.
What problems is the product solving and how is that benefiting you?
We mainly had ticketing issues.
Zendesk is great
What do you like best about the product?
I love the ease of set up overall for agents as well as administrators. The platform is user friendly. I used Zendesk at my previous company and fully intended to set it up for my current one as well. The Zendesk Startup program is incredibly helpful.
What do you dislike about the product?
There are so many capabilities of Zendesk that diagnosing the finer details and understanding how everything works together can be challenging. Thankfully, the Zendesk Support staff is incredibly helpful.
What problems is the product solving and how is that benefiting you?
I love how easy it is to track all support tickets and it's aggregated in so many ways. The analytics help me with reporting and diagnosing issues for our ever-growing business.
Zendesk Support Suite is efficient, powerful, and user friendly
What do you like best about the product?
Zendesk is easy to use for everyone from SMB to Comm/Ent. It can be basic or complex with a wide range of configuration options that are intuitive and powerful.
What do you dislike about the product?
Many aspects of Zendesk feel like they've been pieced together. For instance, Chat and Messaging are similar but different, and cause much confusion. There are some big gaps missing like QA, internal tasks, etc.
What problems is the product solving and how is that benefiting you?
It provides a way to automate many business processes that were not possible previously.
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