Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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Perfect tool to Support my staff!
What do you like best about the product?
Easy nice layout which is nice to use, it's great
What do you dislike about the product?
I cannot think of any downsides to be honest
What problems is the product solving and how is that benefiting you?
organises and prioritises my tickets perfectly
Best Support Software ever for small teams
What do you like best about the product?
The best part about Zendesk is the Clean UI and ease of picking up chats. Ability to save template and be able to get it use it smoothly. Their knowledge
base feature is very helpful.
base feature is very helpful.
What do you dislike about the product?
Could've been better if we had the ability to integrate more tools that connect with other functions of the business like CRM, Email Marketing Solutions. Also, overall support can be better.
What problems is the product solving and how is that benefiting you?
Zendesk helps me to be able to get all the customer isssues under one roof. Me and my team can sort out issues and knock them off in no time versus managing everything via email.
A robust platform
What do you like best about the product?
Zendesk is a robust and highly customizable platform for customer service. We were able to quickly set up Zendesk for our organization and significantly improved our processes.
What do you dislike about the product?
It can be slow at times, and the integration between Support tickets and Chat could be tighter.
What problems is the product solving and how is that benefiting you?
Zendesk is serving as the place where all our support and some sales inquiries come in, get assigned to teams or individuals, and get resolved in a consistent and transparent way.
Zendesk Support is a delight to use.
What do you like best about the product?
Its ease-of-use day-to-day. from an end user, agent, or admin perspective, using the application for routine tasks cannot be simpler!
What do you dislike about the product?
Getting Zendesk off the ground and fully deployed to an organization can be a bit daunting, but Zendesk itself provides support in this area.
What problems is the product solving and how is that benefiting you?
It is a great ticketing tool to use for most customer service instances. Whether it be an internal helpdesk or solving external client needs, This product can cover all those bases.
Zopim chat wasn't working
What do you like best about the product?
Really like the chat feature, we have it embedded in our app and web sites.
What do you dislike about the product?
It's a little complicated to setup, due to all the features that are available.
What problems is the product solving and how is that benefiting you?
It provides a means for our clients to get support by email or chat, and for us to track issues
Would Highly Recommend
What do you like best about the product?
The support is quick and responsive, and the helpdesk articles that they provide as well do a great job of clarifying things and assisting in reinforcing what the support agent is trying to explain.
What do you dislike about the product?
There is really only one complaint in regards to the support, and that's the response time from the support agent. The support time takes a little bit longer than you'd expect with a chat.
What problems is the product solving and how is that benefiting you?
I was unable to use my phone to make/receive phone calls and the Zendesk Support Agent was able to assist with that process and is benefitting now. Thankful for that!
Great platform
What do you like best about the product?
The ability to get granular with organizations' requirements
What do you dislike about the product?
Missing basic functionality. Nickel and dime
What problems is the product solving and how is that benefiting you?
Support customers
Best solution for our company
What do you like best about the product?
Zendesk is an amazing customer success software and we have used this tool for a complete 1 year.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
It fully meets our needs.
We’re planning to extend Zendesk to all our customer service teams.
I loved Zendesk because of its features, all-in-one channel and thorough reports.
What do you dislike about the product?
The price of an enterprise plan is expensive for us.
What problems is the product solving and how is that benefiting you?
The ticket management solution offered by Zendesk is excellent, and it supports omnichannel engagement with customers.
Thankful for Zendesk
What do you like best about the product?
Zendesk customer serivce (John) is so helpful. They will go the extra mile to hop on a zoom to go step by step with you through all issues. Our comsters are also extremely happy with the service we are able to provide.
What do you dislike about the product?
The set up could be easier. However, support does so a great job at walking you through the pain points of setting up your zendesk system. They also will help as time passes.
What problems is the product solving and how is that benefiting you?
Zendesk has elevated our customer service and all communication with our community. It also offers wonderful reporting that can be used to better our overall business.
Zendesk Review
What do you like best about the product?
The platform is easy to use and helps us in interacting members real-time
What do you dislike about the product?
The distribution of tickets. Like there's no system built in Zendesk to auto distribute the tickets.
What problems is the product solving and how is that benefiting you?
It's really helpful in the business since we used Zendesk before to interact with members especially in chats, and then we migrated to Gladly.
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