Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
That customer needs are all stored in one central location
What do you dislike about the product?
There are so many features that it can get a little confusing. Like solved/unsolved versus closed/open. These seem very similar to me. Perhaps the admin should be able to turn on or off specific features for agents.
What problems is the product solving and how is that benefiting you?
I don't recall, but they solved it quickly. It was a small little technical error.
Excellent product for all CX needs
What do you like best about the product?
Having used the product for a decade, I
What do you dislike about the product?
As a 10+ year customer, I can say with confidence and experience that this product will go beyond your needs and always continue to evolve on the bleeding edge of CX tech and integration capabilities.
What problems is the product solving and how is that benefiting you?
Zendesk provides a unified platform for many different internal and external services for sales and operations. The tools allow us to provide our customers with the best possible service and compete effectively in our industry.
Great support!
What do you like best about the product?
Although I've never had an issue in2+ years of using zendesk, when I had an issue logging in today after my phone did an update, my issue was rapidly rectified.
What do you dislike about the product?
Only issue was that it took a couple of hours to fix my issue, but it was not a work stoppage, I just couldn't access on my phone, my computer still worked fine.
What problems is the product solving and how is that benefiting you?
I can access my customer's questions quickly.
Rapid Response
What do you like best about the product?
The response turnaround time was extremely quick and efficient.
What do you dislike about the product?
I disliked the fact that most of our issues had to be resolved manually.
What problems is the product solving and how is that benefiting you?
We mainly had ticketing issues.
Zendesk is great
What do you like best about the product?
I love the ease of set up overall for agents as well as administrators. The platform is user friendly. I used Zendesk at my previous company and fully intended to set it up for my current one as well. The Zendesk Startup program is incredibly helpful.
What do you dislike about the product?
There are so many capabilities of Zendesk that diagnosing the finer details and understanding how everything works together can be challenging. Thankfully, the Zendesk Support staff is incredibly helpful.
What problems is the product solving and how is that benefiting you?
I love how easy it is to track all support tickets and it's aggregated in so many ways. The analytics help me with reporting and diagnosing issues for our ever-growing business.
Zendesk Support Suite is efficient, powerful, and user friendly
What do you like best about the product?
Zendesk is easy to use for everyone from SMB to Comm/Ent. It can be basic or complex with a wide range of configuration options that are intuitive and powerful.
What do you dislike about the product?
Many aspects of Zendesk feel like they've been pieced together. For instance, Chat and Messaging are similar but different, and cause much confusion. There are some big gaps missing like QA, internal tasks, etc.
What problems is the product solving and how is that benefiting you?
It provides a way to automate many business processes that were not possible previously.
Perfect tool to Support my staff!
What do you like best about the product?
Easy nice layout which is nice to use, it's great
What do you dislike about the product?
I cannot think of any downsides to be honest
What problems is the product solving and how is that benefiting you?
organises and prioritises my tickets perfectly
Best Support Software ever for small teams
What do you like best about the product?
The best part about Zendesk is the Clean UI and ease of picking up chats. Ability to save template and be able to get it use it smoothly. Their knowledge
base feature is very helpful.
base feature is very helpful.
What do you dislike about the product?
Could've been better if we had the ability to integrate more tools that connect with other functions of the business like CRM, Email Marketing Solutions. Also, overall support can be better.
What problems is the product solving and how is that benefiting you?
Zendesk helps me to be able to get all the customer isssues under one roof. Me and my team can sort out issues and knock them off in no time versus managing everything via email.
A robust platform
What do you like best about the product?
Zendesk is a robust and highly customizable platform for customer service. We were able to quickly set up Zendesk for our organization and significantly improved our processes.
What do you dislike about the product?
It can be slow at times, and the integration between Support tickets and Chat could be tighter.
What problems is the product solving and how is that benefiting you?
Zendesk is serving as the place where all our support and some sales inquiries come in, get assigned to teams or individuals, and get resolved in a consistent and transparent way.
Zendesk Support is a delight to use.
What do you like best about the product?
Its ease-of-use day-to-day. from an end user, agent, or admin perspective, using the application for routine tasks cannot be simpler!
What do you dislike about the product?
Getting Zendesk off the ground and fully deployed to an organization can be a bit daunting, but Zendesk itself provides support in this area.
What problems is the product solving and how is that benefiting you?
It is a great ticketing tool to use for most customer service instances. Whether it be an internal helpdesk or solving external client needs, This product can cover all those bases.
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