Zendesk Suite
ZendeskExternal reviews
6,505 reviews
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One of the easiest to set up and use support suites on the Market today
What do you like best about the product?
The breadth of contact/intergration types and the ease of settings those up is second to none. Having live US-based support at the ready for any bumps along the way is also a HUGE advantage over some competitors.
What do you dislike about the product?
The one complaint I have and it's a minor one is the clarity of setting up multiple support "queues" I dug around for a bit and ultimately put in a support request to help me. Within the 3 minutes I was waiting (honestly that response time surprised me on how quick it was) I was able to figure it out. It was so fast I didn't even have time to cancel my support request!
What problems is the product solving and how is that benefiting you?
It lets me set up and manage a very very lean it and customer service department allowing me to have visibility and accountability on support and helpdesk requests to both our locals (customers) and internal teammates.
User friendly.
What do you like best about the product?
I like the ease of use. Any time I need to implement a new function, there is always a support article that I can use to get it done.
What do you dislike about the product?
The maximum upload limit. I currently use sharefile to upload larger files and copy the link into zendesk. That functionality would really speed up the process.
What problems is the product solving and how is that benefiting you?
The ability to track the suggested repairs I make to customers and dealers. I can communicate with multiple customers simultaneously. As well as notifying engineering or other departments that need to be aware of the issue without starting multiple email chains.
Very solution oriented and extremely helpful
What do you like best about the product?
The support you can get, and it's very clear the staff understand the product, issues and a way to figure someting out.
What do you dislike about the product?
There are so many pages and links to solutions, consfusing to try and fix your self sometimes.
What problems is the product solving and how is that benefiting you?
Automations for data and statistics, helps for areas needed to trouble shoot. Ease of use from the agent side.
Rarely has downtime, highly customizable.
What do you like best about the product?
It's easy to navigate, to customize for your business needs from Email support to Phone and Chat Support. Anything and everything is right at your fingertips. Integration with other services is very handy.
What do you dislike about the product?
There are some business-wide rules that prevent companies from fully customizing based on different departments or teams forcing customers to adapt and find new ways of doing things.
What problems is the product solving and how is that benefiting you?
Customer support via Chat. Phones and Email as well as Slack integration to create tickets for our internal users handing our largest clients. We also use Explore for your reporting.
Great support and very quick to respond
What do you like best about the product?
The chat feature to submit a support request was very easy to use!
What do you dislike about the product?
You do have to check the chat for the responses, and though you get a notification on zendesk, you do have to go back to that tab to view the chat.
What problems is the product solving and how is that benefiting you?
Resolved my issues with the intercom app very quickly!
Everything I've wanted and more!
What do you like best about the product?
I like the multichannels support they offer!
We can now handle requests from telegram, web, and out unity plugin!
We can now handle requests from telegram, web, and out unity plugin!
What do you dislike about the product?
It can become quite costly for our small business. We would like to add more support agents but the price per agent per month adds up quick!
What problems is the product solving and how is that benefiting you?
We are a small indie game company and zendesk allows us to triage tickets and then escalate issues directly to jira!
Zendesk for MSPs
What do you like best about the product?
For our team , its making life easier and simple.
Zendesk Suite allows our customers to call in to our team and we know exactly who they are allowing us to help them in the best way possible
Zendesk Suite allows our customers to call in to our team and we know exactly who they are allowing us to help them in the best way possible
What do you dislike about the product?
Mobile Apps could be better , accessing zendesk via the web when needed on mobile or iPad is a little difficult.
What problems is the product solving and how is that benefiting you?
Customer Contact solutions, we have a lot of APIs connected to Zendesk this allows us to work more efficiently
Always helpful and extensive resources
What do you like best about the product?
I love how it can be customised to each business. The functionalities of Zendesk are endless.
What do you dislike about the product?
As a support company they do have quite a lot of self-serve to sift through before you. find your resolution. Luckily you can access Agent support at any time for more complex issues.
What problems is the product solving and how is that benefiting you?
My business has multiple types of customers. Zendesk also me to segment and prioritise each customer cohort. Zendesk also offers incredibly insightful reporting capabilities so i can predict traffic etc.
quick & easy
What do you like best about the product?
Getting in touch with an agent is easy and quick.
What do you dislike about the product?
Too many options, the page was a little
Overwhelming
Overwhelming
What problems is the product solving and how is that benefiting you?
It helped me figure out a trigger that I need to make. It's benefiting me because I don't have to figure it out by myself.
Awesome support platform!
What do you like best about the product?
Have been using ZD for years and am a big fan! ZD team is very quick to respond, and has built some cool features for assisting our customers. I like the integration options ZD provides as well. Awesome stuff!
What do you dislike about the product?
Better explore functionality would be great, sometimes it's difficult to get the metrics you need. Occasionally our team experiences issues receiving calls from customers.
What problems is the product solving and how is that benefiting you?
Call center, chat, and knowledge base for customers
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