Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great support and very quick to respond
What do you like best about the product?
The chat feature to submit a support request was very easy to use!
What do you dislike about the product?
You do have to check the chat for the responses, and though you get a notification on zendesk, you do have to go back to that tab to view the chat.
What problems is the product solving and how is that benefiting you?
Resolved my issues with the intercom app very quickly!
Everything I've wanted and more!
What do you like best about the product?
I like the multichannels support they offer!
We can now handle requests from telegram, web, and out unity plugin!
We can now handle requests from telegram, web, and out unity plugin!
What do you dislike about the product?
It can become quite costly for our small business. We would like to add more support agents but the price per agent per month adds up quick!
What problems is the product solving and how is that benefiting you?
We are a small indie game company and zendesk allows us to triage tickets and then escalate issues directly to jira!
Zendesk for MSPs
What do you like best about the product?
For our team , its making life easier and simple.
Zendesk Suite allows our customers to call in to our team and we know exactly who they are allowing us to help them in the best way possible
Zendesk Suite allows our customers to call in to our team and we know exactly who they are allowing us to help them in the best way possible
What do you dislike about the product?
Mobile Apps could be better , accessing zendesk via the web when needed on mobile or iPad is a little difficult.
What problems is the product solving and how is that benefiting you?
Customer Contact solutions, we have a lot of APIs connected to Zendesk this allows us to work more efficiently
Always helpful and extensive resources
What do you like best about the product?
I love how it can be customised to each business. The functionalities of Zendesk are endless.
What do you dislike about the product?
As a support company they do have quite a lot of self-serve to sift through before you. find your resolution. Luckily you can access Agent support at any time for more complex issues.
What problems is the product solving and how is that benefiting you?
My business has multiple types of customers. Zendesk also me to segment and prioritise each customer cohort. Zendesk also offers incredibly insightful reporting capabilities so i can predict traffic etc.
quick & easy
What do you like best about the product?
Getting in touch with an agent is easy and quick.
What do you dislike about the product?
Too many options, the page was a little
Overwhelming
Overwhelming
What problems is the product solving and how is that benefiting you?
It helped me figure out a trigger that I need to make. It's benefiting me because I don't have to figure it out by myself.
Awesome support platform!
What do you like best about the product?
Have been using ZD for years and am a big fan! ZD team is very quick to respond, and has built some cool features for assisting our customers. I like the integration options ZD provides as well. Awesome stuff!
What do you dislike about the product?
Better explore functionality would be great, sometimes it's difficult to get the metrics you need. Occasionally our team experiences issues receiving calls from customers.
What problems is the product solving and how is that benefiting you?
Call center, chat, and knowledge base for customers
Easy and intuitive for everyone
What do you like best about the product?
It's super easy to get teams set up and ready to go. I've worked in Zendesk Support both as a support agent and as an admin - it's got the best interface for a ticketing system of all the ones I've used, and the admin interface is generally intuitive and recent updates have made it even better.
What do you dislike about the product?
If you're a larger company with a ton of integrations and special one-off solutions, it can be frustrating to try and make all those workflows function with a system that's really meant to be used right out of the box. We've developed on the platform and found that the new and updated features that Zendesk rolls out haven't prevented us from doing what we need, though. The dev docs are thorough.
What problems is the product solving and how is that benefiting you?
As our support team grows, Zendesk allows us to triage work between several different teams that have different skill sets, without the customer getting lost in an email chain. We can build on the platform as we grow the company and get help from the help center as well as the larger Zendesk community.
Great experience
What do you like best about the product?
Easy to use.
Automated email notification
Automated email notification
What do you dislike about the product?
GUI can be a little better. There is a scope for improvement.
What problems is the product solving and how is that benefiting you?
Product support
Multi-faceted support platform for all your needs
What do you like best about the product?
Zendesk support suite has all the bells and whistles you need to make your customer experience team successful! From streamlined chat, email, and phone support all in one place - to effective report dashboard builds that you can create yourself!
What do you dislike about the product?
It can be tedious to learn how to use zendesk explore for reports. There's A LOT going on that you feel like you need a coding degree. But they do have VERY GOOD live chat support to help you with anything you may need in real time.
What problems is the product solving and how is that benefiting you?
All-in-one support platform so that our agents don't have to have multiple support platforms open. This helps mitigate risk, and has made our team more productive.
getting gift card from zendesk
What do you like best about the product?
1. zendesk support
2. sell product
3. chat
4. Guide
5. explore
2. sell product
3. chat
4. Guide
5. explore
What do you dislike about the product?
1. reporting in Zendesk explore.
2. sunshine conversation
3. agent manual.
2. sunshine conversation
3. agent manual.
What problems is the product solving and how is that benefiting you?
we wanted to send the notifications to the end user by their native language.for that we have asked the zendesk. they provided the solution that is by achieving the dynamic content.
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