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Overpriced for what you get
What do you like best about the product?
The UX is well-designed and intuitive to use. It syncs well with your calendar and emails in a basic way (no AI-boosted features). I liked the feature that allows you to populate the record fields using information pulled from LinkedIn. Saves time.
What do you dislike about the product?
It's difficult to cancel your contract. It's difficult to get through to a human in their Support team. A lot of the reporting features are only available for 'Elite users'. Doesn't automatically reconcile duplicates. The Reach feature is not GDPR compliant and therefore has no use in Europe. Many of the reporting features are available only for 'Elite users' only. It would be nice to have more automated features and prompts.
What problems is the product solving and how is that benefiting you?
It aggregates my data and organises it well. It computes the sales figures.
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Easy fit and easy to connect
What do you like best about the product?
You can easily customize trigger and automations.
What do you dislike about the product?
Acceptance of old fashioned Users is complicated.
What problems is the product solving and how is that benefiting you?
Conversational workload is reduced.
Best Customer Service By Zendesk
What do you like best about the product?
Advanced ChatBot, Guide HC, Talk, and Explore, Ease of Use, Ease of Implementation, Ease of Integration, Frequency of Use, Customer Support.
What do you dislike about the product?
There is nothing for te dislike in the Zendesk.
What problems is the product solving and how is that benefiting you?
Customers use the services or products or anything of your business and if they face any problem with your product or with your service then they complain to you about that problem and you can solve their problems using Zendesk products. and when you do this for them, they recommend to others about your products or services. Your business grows.
Facilidade em mudanças
What do you like best about the product?
Porque quando precisei modificar a rota deu certo. Ele é estremamente versatil
What do you dislike about the product?
Treinamentos e pouquissimas imersões principalmente na amarica latina. Comunidade um pouco fraca.
What problems is the product solving and how is that benefiting you?
Retorno de contato mais rapido. Centralização de contato e mensurar.
Very happy with migration from Freshdesk
What do you like best about the product?
Ease of use, analytics, API documentation.
What do you dislike about the product?
Automation features and triggers could be better.
What problems is the product solving and how is that benefiting you?
The API integration is really the key for us.
Implementing Best In Class Support
What do you like best about the product?
As a Premier Implementation Partner and Certified Zendesk Solutions Architect, I've been a part of more than 200 Zendesk implementations / deployments. I've seen first hand the benefit of using a ticketing system over a shared inbox to help the flow of information, and having all of your communications in one spot definitely can help with agent efficiency. As Zendesk continues to evolve the product with new AI offerings and acquisitions, they continue to strike the balance of ease of use while innovating to meet their customer needs.
What do you dislike about the product?
Customers that attempt to use Zendesk as their primary customer database oftentimes need to take additional measures to keep user data in sync with other systems. For example, one user might have multiple records for various phone numbers and email addresses, and form submisssions that ask for phone numbers don't automatically tie that information back to the end-user profile. Data in the reporting tool is primarily focused on robust ticket information vs extracting data associated with non-ticketed users.
What problems is the product solving and how is that benefiting you?
Zendesk offers a complete end-to-end service solution for Customer Experience. From deflection and self-service, to intelligent triage and routing, Zendesk scales to meet businesses where they are with easy low-code, no-code offerings that allow small businesses to activate quickly, while still providing a strong foundation for enterprise models.
Great Zendesk Product Best Choice
What do you like best about the product?
Zendesk has a best Customer Support while integrating with others tool like salesforce it will be very easily to implement with Zendesk.
What do you dislike about the product?
Zendesk Support Suite need some more advance technical customization to perform.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite Help to solve ticket and communication regarding product is very benifical.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Also The Zendesk UI and Dashboard is very clean to understand fields and Ticket to identify.
Awesome and amazing
What do you like best about the product?
Well the best thing it is very easy and convinient to use.
What do you dislike about the product?
Maybe giving some more details about agent performance
What problems is the product solving and how is that benefiting you?
The zendesk is very quick and easy to access
Super helpful, quick, and easy.
What do you like best about the product?
It's a quick and easy way to get my questions answered. LOTS of knowledge available.
What do you dislike about the product?
Not much....I had a great experience and was very happy.
What problems is the product solving and how is that benefiting you?
Helping us as we design our customer self-service area for the first time.
Zendesk Support tool
What do you like best about the product?
Zendesk is a tool that offers multilpe options in a single platform. I am using zendesk for support tickets, for knowledge base articles, for having conversations with the users, i have integrated my website traffic with zendesk which allows me to check which users are currently online on my application and if there is any update i can timely inform them about the downtime. It is easy to use, the implementation is straight forward, it's a great platform for customer support which is used on a daily basis.
What do you dislike about the product?
I think the user interface of zendesk needs to be updated as it seems pretty minimalistic and navigating to some areas some times is a hectic task.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving our customer support challenges by offering a centralized platform for managing tickets across various channels, automation tools for streamlining workflows, robust analytics for insights, multi-channel support options, and seamless integrations with other business systems. These benefits translate into improved customer satisfaction, enhanced operational efficiency, and better business outcomes.
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