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Customer Service Made Simple!
What do you like best about the product?
We are able to answer and solve so many more problems by using Zendesk Support. We were operating off of email inquiries only and our customer service team was constantly playing catch up. Now the questions are quickly answered and better yet we have a way to track and keep tabs on all communication!
What do you dislike about the product?
It would be nice if light agents had a little more power to work with tickets. Especially if tickets are just internal between agents and light agents, if the light agent could at least mark it as solved that would be helpful.
What problems is the product solving and how is that benefiting you?
We have a large client base but a relatively small customer service team. We were using shared inboxes previoulsy and it was a mess. Now we can see who is answering tickets the fastest, how satisfied our clients are, and we are able to solve so many more issues much more quickly than we were before.
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ALL IN ONE HUB
What do you like best about the product?
The capability to see in real-time any updates to tickets that are being worked on by multiple departments at the same time. Another positive takeaway is that Zendesk tickets will keep a running event history of any status changes, reassignments, and the person submitting the change.
What do you dislike about the product?
A person can be listed in multiple different queues within Zendesk. This causes confusion if the wrong queue was chosen because the assignee was listed multiple times. This can cause delays in response time
What problems is the product solving and how is that benefiting you?
I use Zendesk every day for solving customer issues, communicating between departments, keeping track of productivity time, department-specific queues
Benefits of Zendesk in my company
What do you like best about the product?
Zendesk helps me easily use the system to provide quality support to my customers
What do you dislike about the product?
The price for using all the features of the APP.
What problems is the product solving and how is that benefiting you?
Centralizing communication with customers became easier after using Zendesk. Bringing together different platform and application functions in a single location.
Go to for ticket solution
What do you like best about the product?
Simplicity of use, our technician learned it quick
What do you dislike about the product?
Could have some more customer info on the tickets
What problems is the product solving and how is that benefiting you?
We used to have a shared inbox that all our employees used... Was alot of chaos and we never knew who answered what. Now we track customer contact very well!
An All-in-one Solution for Customer Service Needs
What do you like best about the product?
Zendesk Support Suite eradicated email communication hassle replacing with multiple omnichannel experiences from SMS to live chat when offering customer support.
What do you dislike about the product?
It has a free trial version, but it lacks freemium plan. Also, Suite Team plan doesn't support self-service customer portal.
What problems is the product solving and how is that benefiting you?
It saves time via AI-powered automated answers which keep customers engaged and het the help they need even when all our agents are busy.
Hub for your support experience
What do you like best about the product?
Easy to use and the functionality is its strongest point
What do you dislike about the product?
Still at evaluation stage and would not be fair to highlight any deficiencies
What problems is the product solving and how is that benefiting you?
Customers raising issues through a ticketing system
Good for customer support only!
What do you like best about the product?
Ok, the interface is nice and very easy to navigate through, it has a nice customizable view of tickets and it also integrates with Zapier, Monday, Automate and other third party apps.
The solution offers a live chat (with the right plan) and all the indepth functionality of a ticketing system (automations, articles, bots etc..).
If Zendesk is used for online customer service, website live chat then I would recommend it with a but.
The solution offers a live chat (with the right plan) and all the indepth functionality of a ticketing system (automations, articles, bots etc..).
If Zendesk is used for online customer service, website live chat then I would recommend it with a but.
What do you dislike about the product?
- It's only suitable for customer service/websites customer service. Not very ideal for more technical stuff.
- Be ready to pay for every single extra thing you would like to do. If you like to optimize the workflow to lv999, be ready to spend money in a plan upgrade, third-party apps because it lacks of functionalities.
- Almost every day there are Outage email notifications
- Be ready to pay for every single extra thing you would like to do. If you like to optimize the workflow to lv999, be ready to spend money in a plan upgrade, third-party apps because it lacks of functionalities.
- Almost every day there are Outage email notifications
What problems is the product solving and how is that benefiting you?
It's good that integrates with Monday.com so we can channel the data into the CRM including tickets.
Very useful and dynamic
What do you like best about the product?
Very useful and dynamic, bringing us holistic insights about operation.
What do you dislike about the product?
A lot of bugs and lack of integration issues (WFM tools for example).
What problems is the product solving and how is that benefiting you?
Easy to deal with, specially with automation macros, we are effectively reponding messages to costumers.
Streamlined (multiple in 1) customer support/ticketing system
What do you like best about the product?
I like that this product provides multiple features,including the articles, ticketing, chatbot and integration with other systems.
What do you dislike about the product?
We have a certain seats available within our package/contract. I hope Zendesk could offer flexible packages to add 1 or more seats at a factional cost.
What problems is the product solving and how is that benefiting you?
We used to have only an inbox by Outlook and we were creating rules to sort all kinds of request and had to copy and paste answers for every request. Zendesk is a helpdesk can sort tickets categories by keywords and provide automatic response to direct people to self servce by reading our articles. Also I like the macros to use for multiple/many tickets.
Zendesk support is a platform I use to attend all our clients questions and complaints
What do you like best about the product?
Single interface to manage communication with clients across all platforms
What do you dislike about the product?
That once a ticket is asigned i cant change it since im not admin but i know i would solve it faster
What problems is the product solving and how is that benefiting you?
We have many channels to communicate with our clients and Zendesk involves all of them
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