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Great Software; but the world's worst support
What do you like best about the product?
Most of the time the software works very well for endpoint protection and A/V use
What do you dislike about the product?
If something goes wrong, it is virtually impossible to get support immediately when you need it. If they would simply allow direct telephone connection to a qualified support agent.
What problems is the product solving and how is that benefiting you?
When you need help, you can't get it. All they supply is a series of nearly useless KB articles that are often wrong.
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Sophos is good but could be better
What do you like best about the product?
Central location for all endpoints and somewhat easy product changes
What do you dislike about the product?
The interface sometimes errors out for no reason. When contacting support about it they seem to "run a sync" and it still doesn't fix it most times.
What problems is the product solving and how is that benefiting you?
Central location for all of our AV management.
Performance impact with Sophos endpoint protection.
What do you like best about the product?
The portal is working great. A lot of useful and easy-to-understand settings. Nice reportings and alerting posebility's.
What do you dislike about the product?
The main reason why we switched to Webroot is performance problems on the endpoints. Startup time went from no antivirus to Sophos endpoint protection from 36 seconds to more than 1 minute30. Customers complained.
What problems is the product solving and how is that benefiting you?
I have a good MSP program.
Great tool but costly and resource hungry
What do you like best about the product?
Easy deployment by simple automation. great visibility from a console. its admin console is one of the best features of Sophos. GUI is fast but not user friendly
What do you dislike about the product?
not very user-friendly. scans some time takes too much memory that you are unable to work. need improvements for Linux nodes. a hardware appliance would be a great benefit for a larger organization.
What problems is the product solving and how is that benefiting you?
centralised management makes it easy to pool all endpoints in diffrent networks. its licensing model is simple. it imporoved from previous onsite manager to install it in nodes.
good product for endpoint security
What do you like best about the product?
this is managed by closed we can manage from anywhere, it is easy to manage or easy to admin, EDR MTR feature is good.
What do you dislike about the product?
we can see services missing errors very frequently
What problems is the product solving and how is that benefiting you?
I have fixed the issue like services missing, and services stop.
Recommendations to others considering the product:
It is manged by cloud. MTR and EDR features are good.
Sophos central
What do you like best about the product?
Its cloud based solution, which gives easy integration with all the sophos solutions.
What do you dislike about the product?
Nothing a of now. Its easy for us to manage all the sophos products
What problems is the product solving and how is that benefiting you?
Every sophos product is having their own console, so this single platform given freedom to manage all of them with a single console.
site to site tunnel,vpn etc
What do you like best about the product?
I have around 2 year experience in sophos it was my starting period to work with sophos.
What do you dislike about the product?
sometimes it get slow when high cpu utilization.
What problems is the product solving and how is that benefiting you?
its slowness and GUI .
services and policies you can create easily.
services and policies you can create easily.
Cost effective and user friendly
What do you like best about the product?
Deployment of Sophos-Central is very easy. One who has a basic knowledge of device management can deploy it with the manual or with the help of customer support executives.
What do you dislike about the product?
Sometimes it got blanked in case of services which need to be corrected on a priority basis this occurs frequently. It can be great if it will get improved or fixed this issue.
What problems is the product solving and how is that benefiting you?
Using it like antivirus for the purpose of data security to prevent the data from malicious files or getting corrupted. It's good to use as it is very user friendly.
Recommendations to others considering the product:
Its a central console to manage all the firewall of sophos.
Easy to admin and budget friendly
What do you like best about the product?
It has the feature of machine learning which is great and absolutely useful. It has a very helpful customer support portal with the amazing technically eligible support.
What do you dislike about the product?
Sometimes services get missed and stop working. It takes too much time to find out the issue and to restore the services to the initial stage or working configuration.
What problems is the product solving and how is that benefiting you?
I have restored the missing services or stopped services multiple times so that Everything which was working after the initial configuration, can work as the same it was.
Recommendations to others considering the product:
EDR, MTR feature is great and a best data security solution with always available customer support.
easy to operate cost effective
What do you like best about the product?
MTR, EDR features is very good, it is user friendly, Interceptx is also good
What do you dislike about the product?
Sophos need to add some more feature like patching, otherwise it is good
What problems is the product solving and how is that benefiting you?
services not running, services stoped issue I have fixed
Recommendations to others considering the product:
it is cost-effective and easy to use, strong deductions
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