Auth0 Platform
Okta, IncExternal reviews
236 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Truly frustrating experience with account management and support
What do you like best about the product?
Auth0 seemed like a great option for us as we were a relatively small engineering team that didn't want to build identity resolution internally. We did shop around and it looked like Auth0 was a good choice for us to grow into. It did for the most part deliver on our needs for a couple of years.
What do you dislike about the product?
Their tiering for pricing is very much not aligned with a small-medium sized growing company. No options for bolt ons of needed functionality but without the need for volumes that their enterprise tier is priced for.
In particular, all we wanted was to give our users another option for multifactor authentication (i.e. SMS or email). The software let us do that, but there was a cryptic message that upon reading closer does say you're not supposed to turn that on unless you're enterprise.
What is this? some kind of honey trap? I understand free trials, bolt ons, etc. But particularly for a feature that could have security implications, should you really let your customers wander into using something that you will yank from them?
Trying to work with them to turn this off with as little disruption to our customers as possible has also been full of surprising frustration. The data is in their database about which of our customers use the functionality we want to turn off. However, apparently there's no way they can help us to access that.
It's not data that is exposed in the user export, rather only in the user interface that we're expected to write our own script to 'scrape' user by user.
That's just the technical side of frustration.
The communications from business development managers and account managers has been rude and unhelpful.
I get the 'you get what you pay for argument', maybe our contract isn't that valuable to them, but there's no way I'd recommend paying the enterprise value if this is the type of organization we would be working with.
In particular, all we wanted was to give our users another option for multifactor authentication (i.e. SMS or email). The software let us do that, but there was a cryptic message that upon reading closer does say you're not supposed to turn that on unless you're enterprise.
What is this? some kind of honey trap? I understand free trials, bolt ons, etc. But particularly for a feature that could have security implications, should you really let your customers wander into using something that you will yank from them?
Trying to work with them to turn this off with as little disruption to our customers as possible has also been full of surprising frustration. The data is in their database about which of our customers use the functionality we want to turn off. However, apparently there's no way they can help us to access that.
It's not data that is exposed in the user export, rather only in the user interface that we're expected to write our own script to 'scrape' user by user.
That's just the technical side of frustration.
The communications from business development managers and account managers has been rude and unhelpful.
I get the 'you get what you pay for argument', maybe our contract isn't that valuable to them, but there's no way I'd recommend paying the enterprise value if this is the type of organization we would be working with.
What problems is the product solving and how is that benefiting you?
We've used Auth0 as an identity provider for our B2B application. We've realized the typical benefits you'd expect from an identity provider in authentication flows for users as well as machine to machine.
Recommendations to others considering the product:
Identity providers aren't the type of software you want to be switching very often. I would strongly advise those thinking about using Auth0 to understand that they have a good product for the entry level low price point. However, as your company grows and you want to scale the functionality you use, this is probably going to cause you headaches with Auth0's price tiering.
There are many other providers that are much clearer with their tiering and offer similar if not superior functionality.
There are many other providers that are much clearer with their tiering and offer similar if not superior functionality.
Very easy to set-up
What do you like best about the product?
I like the most the Login Page Customization
What do you dislike about the product?
I don't like that there is no mobile app for the user management
What problems is the product solving and how is that benefiting you?
I am using Auth0 as Identity provider in my KeenBeer application. I don't have to handle with the infrastracture and different protocols implementation
Seamless integration with Auth0 to speed up build time
What do you like best about the product?
It's another item that we don't have to build
What do you dislike about the product?
It's not easy to use the same Auth0 with multiple application with different branding
What problems is the product solving and how is that benefiting you?
Auth service. Need no build independent service on our end
Recommendations to others considering the product:
Think of your needs, and see whether Auth0 fits or not
Used Auth0 for a new auto subscription platform.
What do you like best about the product?
Quick and easy to integrate, easy to switch authentication methods.
What do you dislike about the product?
We had to use multiple accounts to get satisfactory separation between dev and production environments.
What problems is the product solving and how is that benefiting you?
Used Auth0 for passwordless authentication for a new platform. Saved the team time to get to a quick auth solution.
Industry leader in identity management
What do you like best about the product?
Fully featured identity management solution. Complete and total control of role-based access configuration. Full suite of integrated 3rd party tools.
What do you dislike about the product?
Getting in quick contact with support technicians can be difficult.
What problems is the product solving and how is that benefiting you?
Auth0 has allowed us to offload all single sign on authorization / authentication, allowing our development team to focus on building our core platform.
Very complete platform to handle user authentication, can scale from startup to enterprise needs.
What do you like best about the product?
The security aspects and implementation are rock solid.
What do you dislike about the product?
The documentation is awful, and there's many bugs in the SDKs they provide (mostly the ones that involve UI, the user experience is terrible). Stay away from it as much as you can, and you'll have a great experience with Auth0.
What problems is the product solving and how is that benefiting you?
Implementing user identity and access control is hard to get right, and achieving compliance can become expensive. We've got both benefits from Auth0.
Recommendations to others considering the product:
Use it as a platform only, don't rely on their UI/SDK too much. Their strength really lies in providing identity and access control with a solid implementation of the industry standards, as well as support compliance for systems.
Seamless Integration
What do you like best about the product?
My team and I use Auth0 to facilitate a unified login across all our internal tools and external software. Unlike its biggest competitor, Okta, I particularly like that Auth0 provides a seamless integration to nearly every stack possible, while Okta limits you to a much more narrow stack.
What do you dislike about the product?
The pricing model is a bit confusing and can take a little bit to understand. The dashboard is also a bit clumsy.
What problems is the product solving and how is that benefiting you?
Our staff had different login credentials across 8+ different platforms. On top of the pre-existing learning curve of using the software, the need to log in individually to each service made it even more difficult to onboard new team members.
Very responsive, provide good documentations and API's
What do you like best about the product?
Documentation and responsivness. Ease of onboarding applications.
What do you dislike about the product?
Can't start an Auth0 session from outside of the universal login. Low rate control on management API.
What problems is the product solving and how is that benefiting you?
Modernization and the standardizing of the autenthication/authorization flow. Contact method verification. SSO cross domains. Change password is now a more secure flow.
Recommendations to others considering the product:
Go all in on the OIDC flows including the universal login- It will make your life easier.
Good and directy contact
What do you like best about the product?
The short term interaction options and emails.
What do you dislike about the product?
Sometimes there were actions missed in the conference call
What problems is the product solving and how is that benefiting you?
Managing Customer access to our products.
Auth0 - Auth for your apps
What do you like best about the product?
Powerful and simple. We did alot of pocs and thought around what would work best to solve our identity problems for our apps. Auth0 came out #1.
What do you dislike about the product?
To be honest i have no blaring issues with Auth0. I would love to use it internally for our employees but honestly its really designed for application and developer use.
What problems is the product solving and how is that benefiting you?
I was not on the implementation team but the problem to be solved was to allow authentication to our app via a customers idp. Auth0 solved this.
Recommendations to others considering the product:
Use the support. They are there to assist
showing 161 - 170